Castle Buick GMC of North Riverside

Way too busy I have always used dealerships. Just moved here and I had scheduleded an oil change. I arrived at the entrance door, but the bay was full. I was le I have always used dealerships. Just moved here and I had scheduleded an oil change. I arrived at the entrance door, but the bay was full. I was left outside the door for 12 minutes without so much as a nod from anyone inside. Finally the door opened and I entered. I am used to being greatet and directed by someone at this point, but there was no one. This is my first time here. I went through a door, a young women was seated behind a counter and I informed her I had a 3pm appt for an oil change. I was told to stand over there on the rug and someone would be with me. I was taken to a stall where I was accosted with attempts to buy more services, finally I was able to state I just wanted the oil changed today. and the car checked over. I asked if there were any recalls, and was told there was a possibility that the key could be withdrawn while the car was running. I asked the to check this. still don't know if they checked the air in the tires. While I was waiting, I spoke with another customer who had been waiting for three hous just to get her oil changed. She had been a long time customer and had purchased two cars here, but stated there were many new people and services had dramatically changed for the worse. No one had even come out to tell her things were running behind. After an hour, I was shown a plug that had been stripped and told it was done by the previous dealership. Truthfully, Imhave no way of knowing if their mechanic had just used the wrong tool or if this was a previous mistake. It resulted in me having to pay for another plug and wait another hour for them to go to another store to get the plug. They didn't even put a protective paper on the floor, and they got greasy dirt on the carpet in the drivers seat. They hadn't checked to see if the key was faulty which after requesting this once again the salesman did. Luckily it was not faulty. This was all in all a bad experience. If you want to be treated without basic common courtesy, human dignity, and respect, by all means zip on over to Castle. I for one will try somewhere else. More

Quick and Reliable Service I recently found a car on CARS.com and ended up working with Ernie Bell. He was very kind and not too pushy. He listened to my needs and he went abo I recently found a car on CARS.com and ended up working with Ernie Bell. He was very kind and not too pushy. He listened to my needs and he went above and beyond my expectations. He, along with the rest of the Castle Buick staff, were friendly and personable throughout this experience. I would recommend this dealership for any car services! More

Painless Buying Experience Sales Rep was not pushy. I truly believe she wanted me to be satisfied with my decision and answered all my questions in a timely manner. like most Sales Rep was not pushy. I truly believe she wanted me to be satisfied with my decision and answered all my questions in a timely manner. like most people looking for a car I was expecting an unpleasant experience but was pleasantly surprised. I'd go back to Castle when searching for a car without any reservations. More

Very satidfied! LT is an amazing customer service representative. He goes above and beyond to get the job done every time to make sure his customers are satisfied. LT is an amazing customer service representative. He goes above and beyond to get the job done every time to make sure his customers are satisfied. More

It was fine. It was convenient. I had an appointment and I was seen on time. Everyone was friendly and pleasant. The only complaint was they didn't have a loaner c It was convenient. I had an appointment and I was seen on time. Everyone was friendly and pleasant. The only complaint was they didn't have a loaner car. More

AWESOME DEALER!!! Love this dealership...This is 3rd car I've bought from Castle Buick and will buy my next car from them!!! Ernest Bell was my sales person on my last Love this dealership...This is 3rd car I've bought from Castle Buick and will buy my next car from them!!! Ernest Bell was my sales person on my last two cars GREAT GUY!!! More

Time of service Almost a two hour wait for a oil change and a tire rotation. And I had a 11:30 appointment and was given my keys at 12:00 Almost a two hour wait for a oil change and a tire rotation. And I had a 11:30 appointment and was given my keys at 12:00 More

Customer service I am financing a 2011 gmc terrain and am not satisfied from what happened to me today. The vehicle stalled while driving on the expressway. I brought I am financing a 2011 gmc terrain and am not satisfied from what happened to me today. The vehicle stalled while driving on the expressway. I brought it in for service in October 31st to the Castle Buick GMC in north riverside...for an inspection for brakes, oil change, everything and told everything was running perfectly and car is up to date. I've had this car for only 9 months and am only the second owner of this vehicle and was stranded for 5 hours on the expressway on my way home from work. I also tried contacting GMC to "schedule an appointment" was told if there is an opportunity for service on December 1st we will call you. NOT WHAT I WANTED TO HEAR. If someone is stranded and the car stalled on the expressway you would not know when to call to "SCHEDULE AN APPOINTMENT FOR SERVICE" I would take this as an emergency since the car stalled on the expressway and everything else was operable besides engine or transmission. Brand new vehicle less than 9 months having this vehicle. I am very aggravated what been told to me by the rep Vicky on the chat online. Did not say any thing just oh sorry to hear and I understand then nothing. Now I am out of a vehicle till as you say " we will call you when there is an opportunity for service". More

satisfied customer. LT is one of the best customer service dept. reps. He always goes above and beyond his duty to ensure that everything is done correctly and that his c LT is one of the best customer service dept. reps. He always goes above and beyond his duty to ensure that everything is done correctly and that his customers are happy. More

Prepare to wait!!! Even with an appointment a simple oil change is 2hrs. They don't even offer you a loner car anymore when getting a repair & they try to charge you for Even with an appointment a simple oil change is 2hrs. They don't even offer you a loner car anymore when getting a repair & they try to charge you for EVERYTHING now. I used to love this dealership when I bought my first car from here but now dealing with Castle for the 2nd time the customer service has regressed & I'm so disappointed & I wouldn't buy another car here More