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Castle Buick GMC of North Riverside

North Riverside, IL

4.0
798 Reviews
Castle Buick GMC has proudly served the Chicagoland area for over 30 years. Since opening in 1980, we have been the Midwest’s premier Buick GMC destination. We take pride in being a locally-owned and trusted member of the NORTH RIVERSIDE community in Illinois. For many years, NORTH RIVERSIDE, Cicero, Berwyn, Brookfield, Lyons, Oak Park, Maywood, River Forest, Elmwood, Chicago, and surrounding neighbors have visited us for a trustworthy and attentive car buying experience. We want you to experience The Castle Difference today and see for yourself why others choose Castle Buick GMC as their go-to Buick-GMC dealership for Buick lease deals and GMC financing offers!
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7400 West Cermak Road

North Riverside, IL

60546

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Showing 798 reviews

January 24, 2015

Attentive resourceful and expedient I'd wasted time at other dealers but Oscar quickly helped me out, worked with me on a vehicle and agreed to a fair price. From start to finish I'd met More

by Bears fan 1340
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar villalobos, Gus Medina
Feb 02, 2015 -

Castle Buick GMC of North Riverside responded

Hi Bears fan 1340, Thank you for the compliments about our sales department, particularly Oscar. We are happy that he was able to deliver you an unparalleled great experience! Thanks again for stopping in and welcome to the Castle family! Sincerely, Castle Buick GMC

January 24, 2015

Recall I had an appointment to put change the parts that had been recalled. Just before taking the car in an error light stating that my engine power was re More

by loveinc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gus Medina
Feb 02, 2015 -

Castle Buick GMC of North Riverside responded

Hi loveinc, Thank you for the compliments about our service department! Your kind words mean a lot to our staff and we are very happy we could give you the service you deserve. Your complete satisfaction is our goal! Thanks again for choosing Castle! Sincerely, Castle Buick GMC

January 24, 2015

Fast and friendly service I took my car into the Castle Buick service department cause I could hear a rattling sound while driving. They called me to inform me that I would nee More

by firstladytricia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gus Medina
Feb 02, 2015 -

Castle Buick GMC of North Riverside responded

Hi firstladytricia, We are so happy we were able to surpass your expectations and get your car problems fixed fast! You deserve nothing but the best when it comes to service and we are proud that we were able to give that to you. Thank you for your kind words about our service department and for stopping in! Sincerely, Castle Buick GMC

January 23, 2015

Oil Change A.J. Is great! I've worked with both LT and AJ, but the most recent visit was with A.J. I had my oil changed and some things with my remote looked at. More

by KSBlueyz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
AJ
Feb 02, 2015 -

Castle Buick GMC of North Riverside responded

Hi KSBlueyz, Thank you for the compliments about AJ & LT! We are happy that the service was quick and that you left our dealership satisfied and happy. Thanks again for the kind words about our service lane staff! Sincerely, Castle Buick GMC

January 10, 2015

always good service Although Jason is no longer there, I still received efficient service. The service I always received from Jason is why I have bought my last 4 cars fr More

by jabelpedio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
not sure
Jan 14, 2015 -

Castle Buick GMC of North Riverside responded

Hi jabelpedio, We are happy to hear you received the level of service you are used to receiving from Jason. We work very hard to ensure every customer gets A+ service. Thank you for taking the time to leave us this positive review and for choosing Castle Buick GMC! Sincerely, Castle Buick GMC

January 10, 2015

Mr. Lt from Service Mr. LT from service was very helpful and knowledgeable. he explained in details what was wrong with my vehicle. Very friendly and willing to make sure More

by mjose120
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. LT from Service
Jan 14, 2015 -

Castle Buick GMC of North Riverside responded

Hi mjose120, Thank you for the kind words about LT & our staff. We are happy we could be the best GMC dealer you have been to in the last 6 months! Thank you again for choosing Castle Buick GMC! Sincerely, Castle Buick GMC

January 04, 2015

Excellent Service I am totally satisfied with my experience. My car broke down on me Friday afternoon, It was repaired and returned to me on Sat. :-) Great Job! More

by Pierre
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gus Medina
Jan 14, 2015 -

Castle Buick GMC of North Riverside responded

Hi Pierre, Thank you for stopping into Castle Buick GMC! We are very happy to hear you had a great experience at our dealership. Thank you for taking the time to leave us this positive review! Sincerely, Castle Buick GMC

January 04, 2015

Great job as always! I've been leasing vehicles through Castle Buick for about 20 years. I have always found their personnel to be professional, courteous, knowledgeable a More

by gerri99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Cesario, Robert in Service
Jan 14, 2015 -

Castle Buick GMC of North Riverside responded

Hi gerri99, Thank you for your many years of continued loyalty to our dealership. We will be sure to pass your praise onto Al and the rest of our team. Again, thank you for choosing Castle Buick GMC for 20 years! We are looking forward to helping you in the next 20 years as well! Sincerely, Castle Buick GMC

January 03, 2015

Liars and swindlers. Dealership advertises free tires for life, but when the time comes, they do not fulfill their promise, claiming that you have to purchase additional s More

by Rlchv70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert
Jan 14, 2015 -

Castle Buick GMC of North Riverside responded

Hi Richv70, It is an industry standard, a factory protocol and a best practice to have your alignment adjusted and your brake/suspension system inspected when putting new tires on a car. Our service advisers only recommend services that they believe are necessary or in your best interest to have fixed or adjusted. When it comes to your tires, we believe it is better to be safe than sorry. If you feel our staff did anything wrong, please call our service manager at (708) 443-4018 and we will work to make the situation right. We want everyone who comes into our dealership to have an A+ experience. Sincerely, Castle Buick GMC

December 30, 2014

Best service department I have only had my car in a few times however, that's all it took. For the first, in my experience with dealerships I felt like they really cared. The More

by rreid122
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rory the mechanic
Jan 02, 2015 -

Castle Buick GMC of North Riverside responded

Hi rreid122, We are very glad that Rory and our service staff were able to earn your title of "Best Service Department"! Thank you for stopping into our dealership and we will be sure to pass your praise onto our team. Thanks again! Sincerely, Castle Buick GMC

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