Castle Buick GMC of North Riverside

This place are scammers Don't go here. I wouldn't buy a goldfish from anyone here. They will sell you a car in pictures that has all the bells and whistles them magically t Don't go here. I wouldn't buy a goldfish from anyone here. They will sell you a car in pictures that has all the bells and whistles them magically they disappear after you buy the care. DO NOT GO HERE!!!!! More

my bad experience should be a warning to others I bought a hard-to-find model in another state and stopped by Castle Buick (near my home) for a quick question on the info-tainment system. As soon a I bought a hard-to-find model in another state and stopped by Castle Buick (near my home) for a quick question on the info-tainment system. As soon as the "customer experience" salesman realized that I had not purchased my car from them, the harassment began. He badgered me about not buying a car from him. He badgered me about not taking my question (>100 miles away) to the dealer from whom i purchased the car. On and on. He reluctantly took a look at my car and gave me a poor excuse of an answer. I asked him for one more minute - a question about the trunk. He said: "no no. You already got your freebie." and he walked away. I called GM and let them know about it. The response? The dealer doesn't want anything to do with you. You are welcome to go elsewhere. well, i encourage you... yelp reader. to "go elsewhere" More

Low Ballers. Bad service. Bad salesmanship. Stay away!!! After finding a car I was interested in from Cars.com, I called in to ask for the carfax and a few details about the car... I then got passed to 3 dif After finding a car I was interested in from Cars.com, I called in to ask for the carfax and a few details about the car... I then got passed to 3 different people on the phone then told they would call back, 2 hours later I had to call back THREE times to get the info I needed about the car. After being quoted (I brought print outs) by TWO other dealers, I was confident that my trade-in car was worth around 5k… So pre-approved myself with my bank (credit score is 800+) took time off work and I drove up to see the car (TWO HOURS DRIVE) When I arrived I got passed to yet another salesmen (4th if you are counting), this one had no idea who I was, and what I wanted.. he couldn't TYPE, had no idea what a CARFAX is (what year is this?) what a mess... the guy was a joke. He was the worst. Finally after test driving the car they came back and LOWBALLED me super hard on my trade in. They only offered me 3k?? & only offered 500 off the price of the car... then refused to offer more for my car. Like not a penny. I would have taken a huge step down but they just wouldn’t even budge... not one more penny in my direction.. I just don't think that is how you sell a car. They acted like they didn't give a xxxx about me and I had to leave empty handed and frustrated. Ultimately, they low balled me, treated me like a joke, and insulted me with a offer on the my trade-in I'd have to be an idiot to take. If you are looking for a Fair trade in and dealership that is willing to do what it takes to get your business.. STAY AWAY from Castle. More

Ask for Lou Matthews - Great Sales Person! I just bought a 2015 Buick Encore from this dealership Great Experience! I was given Lou Matthews as my sales guy and he was great He stayed an I just bought a 2015 Buick Encore from this dealership Great Experience! I was given Lou Matthews as my sales guy and he was great He stayed and worked with me from start to finish! Even when I had tons of questions or concerns about if this was the right car and deal for me - he was extremely patient Rudy was also great since Lou had a day off while I was making my final decision You won't be disappointed Good luck! Ps I did not work with Gus medina More

I think this was for oil and check up? Everyone was polite and helpful. There is so little of that around these days that I was actually surprised. Now I know I can expect that. Everyone was polite and helpful. There is so little of that around these days that I was actually surprised. Now I know I can expect that. More

Bait and Switch came in for a free oil change that was advertised when i bought the new vehicle. instead, I walked out with a $100 charge for maintenance. And had came in for a free oil change that was advertised when i bought the new vehicle. instead, I walked out with a $100 charge for maintenance. And had to wait a long time, despite having made an appointment. More

The BEST price on the net. Great service! After scouring the net for the best price for an SUV I found the perfect match at Castle via Autotrader.com - a 2013 Jeep Grand Cherokee w/ super low After scouring the net for the best price for an SUV I found the perfect match at Castle via Autotrader.com - a 2013 Jeep Grand Cherokee w/ super low miles and nearly every option ($310 Weathertech floor mats included!). Submitted an online inquiry and Castle immediately contacted me to schedule a test drive. Visited 2 dealers prior to going to Castle - which was conveniently located near me in the Oak Park area. The 2 previous dealers (located further away from me) couldn't even come close to the Castle price for the same year, make, model, and mileage vehicle. Met with and test drove the Jeep with Che Bess. We talked numbers and he was happy to accommodate my buying requests and terms. They honored the internet price and were able to get good terms with my wife's limited credit. I obtained everything he required for financing and came back 2 days later and sealed the deal - The purchase also came with free oil changes for life! All the sales staff there were VERY accommodating. They tended to our 2 children with coloring books and a child area. Kept them nice and quiet while we handled business. We were in and out of the dealership on a busy Saturday in 2 hours. Excellent experience at Castle. Thanks!!! More

Great team work :) Hi my name is Dorinda Miller and I just purchased a 2015 Chevy equinox and I am having the time of my life.....I love it my husband loves it and so do Hi my name is Dorinda Miller and I just purchased a 2015 Chevy equinox and I am having the time of my life.....I love it my husband loves it and so does my 4 and 5 yr old. I just wanted to let the powers that be know that the team that was assigned to me treated me and my toddlers like we were apart of their very own family :) And for that I am thankful that you have a great staff that are kind and have great customer service.! More

Excellent care I brought my 2013 Buick Regal in for its scheduled oil change and 30,000 mile maintainence. I have had on-going issues with the touch handle on my dri I brought my 2013 Buick Regal in for its scheduled oil change and 30,000 mile maintainence. I have had on-going issues with the touch handle on my driver side door and Rob communicated back with the engineers at GM. In the end I have a new handle on order. The service was great and I had my loaner car before I was done with the paperwork. Excellent job as usual. More

First time at this dealership. Will NOT be my last!!!!! I was experiencing an issue on my way into work with my windshield washer fluid not working. (It was not frozen) Being that it was a snowy and icy d I was experiencing an issue on my way into work with my windshield washer fluid not working. (It was not frozen) Being that it was a snowy and icy day it was very urgent to get this fixed. Robert the service rep was extremely kind and professional. Although they did not have any appointments for the day he understood the urgency and took my vehicle in for service. They shuttled me to work and everyone I encountered were extremely courteous and professional. I would highly recommend this service department. More