Back

Castle Buick GMC of North Riverside

North Riverside, IL

4.0
804 Reviews
Welcome to Castle Buick GMC of North Riverside, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you. Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from North Riverside, Berwyn, Cicero, Oak Park, and Brookfield by delivering a seamless and enjoyable car-buying experience. At Castle Buick GMC of North Riverside, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
Contact Dealership

7400 West Cermak Road

North Riverside, IL

60546

Directions

By Type

Showing 804 reviews

June 21, 2016

Nice and good Very good experience and ever more because there's my friend nuvia why was I went there More

by Jorget180
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nuvia , Gus Medina
Jun 22, 2016 -

Castle Buick GMC of North Riverside responded

Thank you for taking the time to leave us a review! We greatly appreciate your positive feedback & kind compliments. Thanks again for choosing Castle!

June 20, 2016

Great people My experience with Castle was a good one. My Sales person was very helpful. She wss attentive and knowledgeable and very friendly More

by Jacqueline Marshall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nubia was my saleswoman
Jun 22, 2016 -

Castle Buick GMC of North Riverside responded

Hi Jacqueline, thank you for the kind review of our dealership! We are so happy to hear that you sale person was friendly, attentive, & knowledgeable. Thank you again for choosing Castle!

June 20, 2016

Great service Castle GMC provides amazing customer service, has a knowledgeable, professional sales/service staff, and always gives me the best deal around on one More

by No
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Matthew
Jun 22, 2016 -

Castle Buick GMC of North Riverside responded

Thank you for the kind review! We appreciate your kind words about our staff & look forward to assisting you again in the future. Thank you again for choosing Castle!

June 19, 2016

Great Sales Person Paul B. Purchased a 2015 Buick Encore from Paul. He help was very helpful and easy to work with. He made my buying experience very easy and comfortable unlike More

by LuckyLori24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul B.
Jun 22, 2016 -

Castle Buick GMC of North Riverside responded

Hi Lori, thank you for the wonderful review of our dealership! We are very glad that Paul made your buying experience a comfortable & easy one. Thanks again for choosing Castle & we hope you enjoy your Buick Encore!

June 18, 2016

Thanks Paul B! In November 2014, I was in the market for a new car. After doing a little research online, I decided to visit Castle Buick to check out their certifie More

by QueefMaster89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Beckett
Jun 22, 2016 -

Castle Buick GMC of North Riverside responded

Thank you for the kind compliments about our dealership! We are very happy to hear that Paul took good care of you and that you are looking forward to using your free oil changes for life. Thanks again for choosing Castle!

June 06, 2016

Great people to deal with Purchased a 2010 ml350 great price nice car but no nav 😬. But a great experience I would go back to purchase my next car.. Thanks again castle staf More

by Corey James
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Matthews
Jun 22, 2016 -

Castle Buick GMC of North Riverside responded

Hi Corey, thanks for the compliments about our dealership! We greatly appreciate you taking the time to leave us a review & are glad you would come back again to purchase your next car. Thanks again for choosing Castle!

April 13, 2016

Horrible You sit around waiting forever and get nothing accomplished. They put one thing on the Internet and say another thing. Then you call them out and they More

by Upset customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other
Apr 20, 2016 -

Castle Buick GMC of North Riverside responded

Hi, we are very concerned by your comments & want to make sure the situation is resolved quickly for you. Could you call Joe Genna, our General Manager, at (708) 442-7474?

May 06, 2016 -

Upset customer responded

I tried multiple times! Never heard back from the general manager!

May 06, 2016 -

Upset customer responded

I tried multiple times! Never heard back from the general manager!

May 07, 2016 -

Castle Buick GMC of North Riverside responded

please send over the best contact # to jgenna@castleguy.com so he can give you a call directly

March 02, 2016

The gm was no help to resolve issue! Rude person! We purchased a GMC Acadia certified pre owned and only 6 months later all the power failed no tail lights no turn signals no power windows nothing wor More

by Ashley
Recommend Dealer
No
Employees Worked With
Andy
Mar 10, 2016 -

Castle Buick GMC of North Riverside responded

Hi Ashley, we are looking into what occurred when you last visited our dealership. The situation you describe is not normal and we want to make sure you get your issue resolved as soon as possible. Can you call our manager, Patrick Wells, at (630) 279-5200? We would like to work with you to rectify the situation.

January 05, 2016

horrible customer service and service center We bought an acadia from them new that is now falling apart. We take it to them for repairs and they repair the same.thing every 2-3 weeks. We bought More

by unhappygmc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
other
Jan 13, 2016 -

Castle Buick GMC of North Riverside responded

Hi, we are very concerned by your comments and would like to investigate what has occurred with your GMC during your visits to our dealership. Since your screen name is not your real name & we will need your name to look up your service appointments, could you call our manager Patrick Wells at (630) 279-5200? We hope we can rectify the situation for you and make everything right.

November 21, 2015

Love my Buick Encore, loved the service at this dealership! I have traded Toyota for Buick, and I'm not going back. I tried for months to get Toyota to make good on its warranties for my Camry hybrid, which ha More

by Encore Buyer
Recommend Dealer
Yes
Employees Worked With
Maricruz and others
Nov 24, 2015 -

Castle Buick GMC of North Riverside responded

Hi, thank you for the great compliments about our dealership staff! We are very happy to hear that we have earned your loyalty and appreciate your kind words. We hope you enjoy your Encore & want to thank you again for choosing Castle!

...
65
...