Castle Buick GMC of North Riverside

Zuly Made the Difference Zuly Martinez was the sales professional who worked with me in the purchase of a Buick Encore. Zuly was able to address every single question I had. Zuly Martinez was the sales professional who worked with me in the purchase of a Buick Encore. Zuly was able to address every single question I had. She also spent considerable time with me learning about the car which made the sale that much more personal. Zuly even gave me her cell. Everyone at Castle was helpful and friendly and I feel that I bought into a good dealer. More

"New 2017 Acadia Owner" Made to feel welcome by salesman Alvaro Guzman; who, was very knowledgeable and helpful. All involved worked very hard to give us the deal that we wa Made to feel welcome by salesman Alvaro Guzman; who, was very knowledgeable and helpful. All involved worked very hard to give us the deal that we wanted. More

Stereotypical "used car salemen!!!" 0 friends 2 reviews 1.0 star rating 9/8/2016 Would love to give this place no stars, but that's not possible. After several promis 0 friends 2 reviews 1.0 star rating 9/8/2016 Would love to give this place no stars, but that's not possible. After several promising phone conversations with employees at Castle about a specific 2017 Acadia Limited, and being quoted a price lower than what was listed, I drove over 100 miles to see the car, drive it and hopefully make a deal. Though "Ed" knew I was coming the next morning and told me to ask for him, he wasn't even working that day.The dealership was not at all busy and there were plenty of salesmen, but I spent ten minutes wandering around the showroom, with no one asking to help me or even acknowledging my presence. I eventually approached someone, but discovered no one was expecting me---this lack of communication raised a red flag, but things got worse and there were more red flags! The salesman couldn't locate the vehicle I had come to see (again, obviously NO communication), brought me the wrong one to drive, finally located the correct vehicle in the service garage where it had just had the radio removed (and this was the specific car I had driven 100 miles to look at!). Back at the dealership after the test-drive, I was handed off to another employee (financial guy?!) who was adamant the lower price I was quoted on the phone was available only if I qualified (no mention of that on the phone...and I would have known I didn't qualify), and who was incredulous that I expected to negotiate. I was offered $4400 for my trade-in (quite an insult when a dealer closer to my home had offered me $8500, AND, like most people these days, I had researched the Internet to know what my trade-in was worth). Plus, on the wall behind the cubicle we were sitting in hung a sign claiming Castle paid above trade-in value! He basically admitted that they figured they had the car sold since I drove such a distance to look at it. I had to ask three times for my car key back when I'd had enough of their baloney and wanted to leave... And out the door I went, never looked back and do not regret not buying from such unprofessional shysters. More

New Terrain Owner We purchased a 2017 GMC Terrain Saturday at Castle. The buying experience was pleasant. Everybody we dealt with was very friendly and professional. We purchased a 2017 GMC Terrain Saturday at Castle. The buying experience was pleasant. Everybody we dealt with was very friendly and professional. Our best experience was with Zuly Martinez, our sales consultant. She was very knowledgeable and helpful. So if you are looking for a GMC/Buick, give Castle a try and ask for Zuly. MJW More

Nubia is awsome!! Great experience. 5stars. Nubia is the most friendly and informative salesperson. From finance to the service department everybody has been great so Great experience. 5stars. Nubia is the most friendly and informative salesperson. From finance to the service department everybody has been great so far. Great experience More

Excellent Service Castle Buick GMC of North Riverside was nothing but a great experience. Tito, the individual that helped us, was very respectful. He was not only resp Castle Buick GMC of North Riverside was nothing but a great experience. Tito, the individual that helped us, was very respectful. He was not only respectful but completely understanding of our situation. It was helpful having a hassle free experience at this dealership especially while having my six and two year old present. Big thanks to Joe for helping out on making our families purchase possible. We look forward to future business. More

Great pepole Sales staff were the best. Tito , Rudy , and all the rest were outstanding. They said they could find us the car my wife wanted and they did. Sales staff were the best. Tito , Rudy , and all the rest were outstanding. They said they could find us the car my wife wanted and they did. More

Amazing!! I'm a college student and they worked with me to get a car. I already had established my credit, so I didn't need a co-signer. I'm a college student and they worked with me to get a car. I already had established my credit, so I didn't need a co-signer. More

Great experience with Brandon Rowe After looking and visiting many buick dealerships in the chicagoland area Castle Buick GMC was the best. There was no BS attitude and their willingnes After looking and visiting many buick dealerships in the chicagoland area Castle Buick GMC was the best. There was no BS attitude and their willingness to negotiate the best price made the experience of buying a car fun. Brandon Rowe was the not only knowledgeable but made the entire process fun. On top of the experience being enjoyable the perks and customer service offered by Castle far surpasses all other Buick GMC dealerships in the area. I would highly recommend them and appreciate their level of outstanding customer service. More

Bad!! Very helpful when I got in the lady (nubia) i really thought she was nice but she offers me things she knew wasn't true than two weeks after I buy Very helpful when I got in the lady (nubia) i really thought she was nice but she offers me things she knew wasn't true than two weeks after I buy my car got some problems with...I went back and every body were busy she even want to talk with me because she knew every word that she said was a big lay ...now I know every thing they offer you have to be in a paper cause they word is nothing.. More