Castle Buick GMC of North Riverside | Page 63

Great Customer Service The customer service I received was honest, quick, and heartfelt. There was no haggling over price. The Castle team provided a more competitive pric The customer service I received was honest, quick, and heartfelt. There was no haggling over price. The Castle team provided a more competitive price from the moment I walked in the door than other dealerships I had visited. Thank you Joe Genna and Maricruz Roman! More

Thank you, Joe Genna I very much appreciate your effort in putting together a great deal for me in the purchase of my new 2016 Buick Lacrosse p. Castle Buick is a outing I very much appreciate your effort in putting together a great deal for me in the purchase of my new 2016 Buick Lacrosse p. Castle Buick is a outing dealership. More

Absolutely horrible place to do business This place is a joke. My wife wanted a certain vehicle and we looked at one at a local dealership and we liked it and made an appt. For the next day This place is a joke. My wife wanted a certain vehicle and we looked at one at a local dealership and we liked it and made an appt. For the next day to bring her car in on trade. Well they sold it a half hour before we got there and did al the numbers. I swore to her i wouldnt let that happen again. Well we found the same vehicle here. It is 50 miles fron our house. I called and talked to the rep in the morning and even spoke with the general manager and said we were interested in it and told him about what happened to us at the local dealership and we would be on our way. He said "dont worry ill have someone pull it off the lot now and get it cleaned up and ill have it parked out front when you get here. I cant beleive that other place did that to you". So we drove the hour and a half though chicago traffic for the car my wife wanted. We ended up driving and hour and a half for a vehicle they sold 2 days before!!!!!!!. And i talked to them the morning we drove up!!!.. im sorry but that is not good business. They offered to fill up our gas tank for our troubles but we waited for an hour and he came back and said he just took the last vehicle for gas. Yours will be filled up and ready in 30 minutes. So we just cut our loses and went on our way. Not worth the time nor the aggrivation More

Very easy. Got exactly what I wanted for the price I wanted The online person (Delia?) was knowledgable and there was no "bait and switch." They had the car advertised for the advertised price. Paul Beckett, The online person (Delia?) was knowledgable and there was no "bait and switch." They had the car advertised for the advertised price. Paul Beckett, the sales consultant, went through everything. It was the most pleasant car buying experience I have had. This was my first purchase from Castle, but the twelfth car I have purchased in my life. I have never had such an honest straight-forward experience. I will purchase all my future GMC's from Castle. More

Like pulling teeth I was happy with the sales experience, but buyers should be aware that the Service Dept of this dealership does not want to honor Buick's service cont I was happy with the sales experience, but buyers should be aware that the Service Dept of this dealership does not want to honor Buick's service contracts (i.e., 2 years of free maintenance with a new or leased vehicle) and will make it extremely difficult to schedule even routine, contracted- for maintenance on your car. I was refused maintenance three separate times, by separate personnel, over a period of months, for my new Buick Encore, which is supposed to come with 2 years of free maintenance. It seemed to be an unwritten Service Department policy. Only when I called a fourth time and threatened to contact the owner of the dealership was I allowed to make an appointment for my 10-month-old car. (By then, I had already lost this game of "chicken" and paid out of pocket for an oil and filter change.) Now I am trying to make an appointment to get the airbags fixed (due to a just-announced recall) and they are giving me a hard time again, even though it's a clear safety issue. It's unbelievable. Buick has no business selling vehicles with "free maintenance for 2 years" if it does not intend to honor this contractual promise. I intend to write to the Corporate Office to complain about this. More

The most terrifying experience August 19, 2016, on my way home from work my GMC Terrain has stalled on me at the intersection. This is the SECOND time it has happened. I owned this August 19, 2016, on my way home from work my GMC Terrain has stalled on me at the intersection. This is the SECOND time it has happened. I owned this car since 2013. The first time was after 6 months at the tollway exit. Anyway, the service was open I called and spoke to Keith (service advisor) who said to get the car towed and I had let him know I did not have any other car to drive. All he said to get the car towed?? And then what? Keith said he could not help me to get another loaner even though he said I have 17 loaners I cannot let go. Hmmm ok, so if someone told you the same thing and deny a loaner for your situation and your would be ok with it?? Same as the first time with the car. Then he could not assist me and decided to pass me on to a financial manager who has more answers to help me?? Jose said, "even if my mom was in the er, I cannot give you a loaner." Ok so my car is stalled at an intersection and its the only car I have and you cannot give me a car to use when my car gets towed. This is a great example of how poorly customer service is. However, AJ and LT are great service adivsors I had to deal with. Keith was appointed as my service advisor and everytime he says I will call back and he never does!! I had to speak to his supervisor, Scott. This is a nightmare. Just fyi I will never be doing business with this location as I have already taken my car somewhere else after it was repaired. I do understand cars break down but I do not have to recall my engine burning too much oil when that was kept for another two week prior to this incident!! Goodbye GMC! More

Zuly Made the Difference Zuly Martinez was the sales professional who worked with me in the purchase of a Buick Encore. Zuly was able to address every single question I had. Zuly Martinez was the sales professional who worked with me in the purchase of a Buick Encore. Zuly was able to address every single question I had. She also spent considerable time with me learning about the car which made the sale that much more personal. Zuly even gave me her cell. Everyone at Castle was helpful and friendly and I feel that I bought into a good dealer. More

"New 2017 Acadia Owner" Made to feel welcome by salesman Alvaro Guzman; who, was very knowledgeable and helpful. All involved worked very hard to give us the deal that we wa Made to feel welcome by salesman Alvaro Guzman; who, was very knowledgeable and helpful. All involved worked very hard to give us the deal that we wanted. More

Stereotypical "used car salemen!!!" 0 friends 2 reviews 1.0 star rating 9/8/2016 Would love to give this place no stars, but that's not possible. After several promis 0 friends 2 reviews 1.0 star rating 9/8/2016 Would love to give this place no stars, but that's not possible. After several promising phone conversations with employees at Castle about a specific 2017 Acadia Limited, and being quoted a price lower than what was listed, I drove over 100 miles to see the car, drive it and hopefully make a deal. Though "Ed" knew I was coming the next morning and told me to ask for him, he wasn't even working that day.The dealership was not at all busy and there were plenty of salesmen, but I spent ten minutes wandering around the showroom, with no one asking to help me or even acknowledging my presence. I eventually approached someone, but discovered no one was expecting me---this lack of communication raised a red flag, but things got worse and there were more red flags! The salesman couldn't locate the vehicle I had come to see (again, obviously NO communication), brought me the wrong one to drive, finally located the correct vehicle in the service garage where it had just had the radio removed (and this was the specific car I had driven 100 miles to look at!). Back at the dealership after the test-drive, I was handed off to another employee (financial guy?!) who was adamant the lower price I was quoted on the phone was available only if I qualified (no mention of that on the phone...and I would have known I didn't qualify), and who was incredulous that I expected to negotiate. I was offered $4400 for my trade-in (quite an insult when a dealer closer to my home had offered me $8500, AND, like most people these days, I had researched the Internet to know what my trade-in was worth). Plus, on the wall behind the cubicle we were sitting in hung a sign claiming Castle paid above trade-in value! He basically admitted that they figured they had the car sold since I drove such a distance to look at it. I had to ask three times for my car key back when I'd had enough of their baloney and wanted to leave... And out the door I went, never looked back and do not regret not buying from such unprofessional shysters. More

New Terrain Owner We purchased a 2017 GMC Terrain Saturday at Castle. The buying experience was pleasant. Everybody we dealt with was very friendly and professional. We purchased a 2017 GMC Terrain Saturday at Castle. The buying experience was pleasant. Everybody we dealt with was very friendly and professional. Our best experience was with Zuly Martinez, our sales consultant. She was very knowledgeable and helpful. So if you are looking for a GMC/Buick, give Castle a try and ask for Zuly. MJW More