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Castle Buick GMC of North Riverside
North Riverside, IL
804 Reviews
Welcome to Castle Buick GMC of North Riverside, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you.
Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from North Riverside, Berwyn, Cicero, Oak Park, and Brookfield by delivering a seamless and enjoyable car-buying experience.
At Castle Buick GMC of North Riverside, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
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Showing 804 reviews
July 08, 2020
Ernie is a great salesmen, very pleasant and nice. Friendly employee's will take you a long way, keep up good work and keep doing what you do best. I was surprise getting the licence plates i thought t Friendly employee's will take you a long way, keep up good work and keep doing what you do best. I was surprise getting the licence plates i thought they will be mail out and doing the paper work wan's long. Thank you More
by carrie
Employees Worked With
Corey Owens, Ernest Bell, Lou Mathews, Steven Uginchus
June 14, 2020
Ernest was very helpful, courteous and caring. He talked to us with respect and humility. Truly an awesome experience of buying my car from castle GMC to us with respect and humility. Truly an awesome experience of buying my car from castle GMC More
by Peter
June 10, 2020
Pleasant because of salesman Ernie Bell I bought a SUV along with my daughter (Chevy Trax). We were both very happy with our salesman Ernie Bell. He was honest and made the experience enjoya I bought a SUV along with my daughter (Chevy Trax). We were both very happy with our salesman Ernie Bell. He was honest and made the experience enjoyable. The loan fixer, Tony Ruiz, was also a pleasant experience. More
by bking
Employees Worked With
Tony Ruiz, Ernest Bell
June 02, 2020
The staff was amazing and helped me graciously even before they were open for business. They made up for the dropped communications by Tyler Valdez before they were open for business. They made up for the dropped communications by Tyler Valdez More
by Eric Richardson
May 31, 2020
They were honest and willing to negotiate. They were patient and let me thoroughly look over the vehicle. They kept in contact well before I came in and were ready for me when I got there. patient and let me thoroughly look over the vehicle. They kept in contact well before I came in and were ready for me when I got there. More
by Taylor H.
May 27, 2020
The dealership was very clean and the manager Jose Roman was very nice to me and my sales rep Che BESS as always been so nice and courteous to me. was very nice to me and my sales rep Che BESS as always been so nice and courteous to me. More
by bishop9182002
Employees Worked With
May 22, 2020
Brandon made the sale easy and painless. We knew what we wanted and he helped us figure out how to make it in our budget. Thank you. wanted and he helped us figure out how to make it in our budget. Thank you. More
by AnnieJ
Employees Worked With
April 26, 2020
Tito professionalism was above anything I ever expected. He helped me the entire time and treated me with respect, he was making sure all of my questions were properly answered. Will definitely do busin He helped me the entire time and treated me with respect, he was making sure all of my questions were properly answered. Will definitely do business with him in a near future. On the other hand Tom Hackett was very dishonest and very unprofessional, he lied several times trying to tell me that I didn’t qualify for a promotion that I knew I qualified and it was the main reason I made the decision to buy a truck. He only cared about making as much profit he could with one single sale. More
by Delgado L.
March 23, 2020
Price of vehicle was good.Mileage was nowhere near as Price of vehicle was good. Mileage was nowhere near as advertised. I requested a confirmation during quoting and was told it would be close to adver Price of vehicle was good. Mileage was nowhere near as advertised. I requested a confirmation during quoting and was told it would be close to advertised. 2000+ miles is not close! Especially since I had asked for confirmation. Took 3 quotes to get an out the door price. At the dealership I was told it would be a little more $50? and luckily I had a copy of the quote and it was honored without question. Vehicle was not ready for pickup, was not cleaned. Vehicle was put on lift for inspection-thank you- some folks struggle with this. I requested vehicle to be cleaned after inspection. After additional cleaning was requested I assumed it was done, just a quick sweep of the interior floor and seats were done and not very well. Trunk had glitter and dirt, carpet was not swept underneath the seats and was highly visible as the door was opened. Your vehicle inspection leaves a lot to be desired... Not able to check engine air filter or cabin filter at the dealership. Cabin filter was atrocious and definitely needed replaced. Engine filter was marginal. I have replaced both. Ended up sweeping entire vehicle the day after. Salt stains on the carpet and I will need to steam clean once it gets warmer out. Same for the seats, dirty not salty. I could tell this vehicle was used by the dealership as a internal loaner for salesmen as some personal pay stubs were left in the glovebox along with personal mail! That's probably where all the glitter came from. Oil looked relatively clean since there was at least 2000 miles on it and it was the correct amount. Evan did OK it was the others that supported him that were lacking. I would have expected this condition from a private seller but not a long time dealer. Because of the pricing I didn't complain too much but had the other dealer I was working with had an accurate quote I would have reviewed his vehicle (almost identical) and possibly purchased it as out the door price was very competitive. More
by jimedelman
Employees Worked With
Corey Owens, Evan Moen
