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Castle Buick GMC of North Riverside

North Riverside, IL

4.0
804 Reviews
Welcome to Castle Buick GMC of North Riverside, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you. Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from North Riverside, Berwyn, Cicero, Oak Park, and Brookfield by delivering a seamless and enjoyable car-buying experience. At Castle Buick GMC of North Riverside, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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7400 West Cermak Road

North Riverside, IL

60546

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Showing 804 reviews

January 11, 2017

Awesome place The reason for me coming to this establishment was for a oil change but my brakes were very spongy as well. Chris the service guy took really good car More

by Musiqmajor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Jan 19, 2017 -

Castle Buick GMC of North Riverside responded

Thanks for the 5 star review! We greatly appreciate your loyal business!

January 09, 2017

welcome to castle buick GMC walk in castle buick with a warm welcome & a greeting from the salesman, I told them who i was there to see jump right on the paging system and got my More

by Mz.Story2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Owens, Lou Mathews
Jan 19, 2017 -

Castle Buick GMC of North Riverside responded

Hi, thank you for the kind review of our dealership & service lane. We are so happy to hear that we went above and beyond for you during your most recent visit. Thank you for your personal recommendation & for choosing Castle!

January 08, 2017

I was very happy Tom was very good to me and my family when I brought my car i would recommend him to anyone who is looking to get a car More

by Curt dog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Riggio
Jan 09, 2017 -

Castle Buick GMC of North Riverside responded

Thanks for the 5 star review! We greatly appreciate your loyal business!

January 06, 2017

Great experience overall. Great experience, customer service & help in finding the vehicle I preferred. Last but not least I also appreciate the service offered after the purch More

by DarleneE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arnold Muss
Jan 09, 2017 -

Castle Buick GMC of North Riverside responded

Hi Darlene, thank you for the very kind words about our dealership! We greatly appreciate you taking the time to leave us your positive feedback. Thanks again for choosing Castle!

January 06, 2017

Dreadful manners of service dept I made my 6th trip to this dealership for a routine issue with the tires on my car on a recent weekday. Ugh. Ugh. As before, the customer service w More

by Buick leaseholder
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
don't know
Jan 09, 2017 -

Castle Buick GMC of North Riverside responded

Hi, we have forwarded your comments to our management team as we want to make sure this does not happen again moving forward. We want every customer to feel 100% satisfied with their visit. Thank you for bringing this to our attention. We hope to be able to earn your business back again soon.

January 06, 2017

Very friendly! Excellent service! The staff at Castle Buick was very helpful and knowledgeable ! They answered all.our questions which made it easy for us to come a decision. In part More

by Aurora 0428
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Genna, Alvaro Guzman
Jan 09, 2017 -

Castle Buick GMC of North Riverside responded

Hi Aurora, thank you for the kind words about our dealership! We are very happy to hear that Alvaro & Joe was knowledgeable about what you were interested in. Thanks again for choosing Castle!

January 04, 2017

2017 GMC ACADIA!! Had a great experience getting my new GMC Acadia2017 all the personal were awesome defenetly recomended to everyone you want to get great deals come More

by gaby_o69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joaquin Alvarez
Jan 09, 2017 -

Castle Buick GMC of North Riverside responded

Thanks for the 5 star review! We greatly appreciate your loyal business!

January 03, 2017

Deceptive advertising and sales practices. They advertise good pricing on their website, and will tell you they're accurate and the cars are available, but when you get to their lot, they'll te More

by FairDealerSeeker
Recommend Dealer
No
Employees Worked With
Brandon Rowe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Genna
Jan 03, 2017 -

Castle Buick GMC of North Riverside responded

Hi, we are investigating the situation you described as your experience with our dealership is not the one we strive to have for you. We will be looking into the issues you mentioned in your review in order to prevent them from happening in the future. We hope you allow us another opportunity to earn your business soon

Jan 04, 2017 -

FairDealerSeeker responded

Customers can prevent this from happening by asking for written confirmation of availability, pricing, and price conditions on letterhead prior to going to this dealer. If their ads are legitimate, that should not be a problem.

January 01, 2017

Wonderfull Experience This is my third car that I have purchased through the Castle family. Second at Castle Buick, and I only look at Castle, because the customer ser More

by ImranF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joaquin Alvarez, Dan Brasil
Jan 03, 2017 -

Castle Buick GMC of North Riverside responded

Hi, thank you for the very kind words about Dan, & our dealership! We greatly appreciate you taking the time to leave us your positive feedback. Thanks again for choosing Castle!

December 29, 2016

A great service experience I gave five stars because Arnold Muse did a great job in making me feel like I was a valued customer. I didn't have an appointment but Arnold made su More

by Deja328
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arnold muse
Jan 03, 2017 -

Castle Buick GMC of North Riverside responded

Thanks for the 5 star review! We greatly appreciate your loyal business!

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