Castle Buick GMC of North Riverside

Great place of business Nice people to do business with and the service is great. Look forward to doing more business in the future and will also recommend to others. Nice people to do business with and the service is great. Look forward to doing more business in the future and will also recommend to others. More

Beyond Dissatisfied This is seriously the worst dealer experience I have ever had, with that being said, this is not my first dealer experience. Let's start off with the This is seriously the worst dealer experience I have ever had, with that being said, this is not my first dealer experience. Let's start off with the fact that I bought a car from here back in November. The gas cover was broken and the check engine light was on. Our salesman informed us that everything would be taken care of before leaving the lot. Well it wasn't, and we were on our way out when we noticed the issues had not been looked at. We asked about it again and the man stated to call him back tomorrow. I get it, it was 8 pm and they were almost going home, but that's not a reason to send us home when it was stated that everything would be looked at beforehand. When I was signing my paperwork, I noticed my address was wrong. The man said because it was late, he would have to call it in the next morning to fix everything. I never received a courtesy call letting me know it had been fixed. I called to speak to a manager and got their voicemail, I waited 3 days and had not received a call back. I called again and left a second voicemail. It resulted in my calling a third time to finally get a hold of someone. It was said that my paperwork had been fixed but I would not receive paperwork with the proper address, as I had requested, because it's all electronic. It's now January and I had still not received my first payment, only to find out I missed two payments already. Is this my fault? No. And no one at this dealer seems to care. More

Great service department I always take my Buick lacrosse to Castle Buick for service.Even though I didn't purchase my car from there there service department always treat me a I always take my Buick lacrosse to Castle Buick for service.Even though I didn't purchase my car from there there service department always treat me as i did.The guys there always update me on my warranty, and I especially love there lift home if my car will be kept more than a few hours and pick up from home. I plan in the future to purchase my next lacrosse from Castle Buick More

New Car Experience As with anything in life, there can be hiccups along the way, but Castle Buick GMC did a great job correcting these minor issues and got me the car I As with anything in life, there can be hiccups along the way, but Castle Buick GMC did a great job correcting these minor issues and got me the car I wanted to purchase and drive home with. Che Bess was my sales person and he was very professional and attentive through the whole process. Tom Hackett was also involved during the process and was also a pleasure to deal with. More

Wow! Got exactly what we wanted for what we could afford. We were looking for a specific color Envision with a specific list of options. Castle did not have the color I wanted, however Rudy found exactly wha We were looking for a specific color Envision with a specific list of options. Castle did not have the color I wanted, however Rudy found exactly what I wanted right away. We even wanted the color matched running boards that are not yet available However they made it happen by custom painting a different color. The Castle team did everything expected and the vehicle price was within my budget and what I was expecting to pay. Great deal, great experience, and that's the reason why this is my second new vehicle purchase from Castle! More

Castle Buick in my top 5 I"m giving them a five star rating cause how i was treated. The salesman LOU was very phenomenal with me he made me feel at home he ask did i want any I"m giving them a five star rating cause how i was treated. The salesman LOU was very phenomenal with me he made me feel at home he ask did i want any thing to eat,drink,he took me outside and showed me everything on the car he answer all the queastions i ask him. I say if it was up to me he would be the salesman of the year. Thanks for my 2015 Buick Regal. More

Awesome place The reason for me coming to this establishment was for a oil change but my brakes were very spongy as well. Chris the service guy took really good car The reason for me coming to this establishment was for a oil change but my brakes were very spongy as well. Chris the service guy took really good care of me, made sure all the work was done right. Definitely recommend this place. Make sure you ask for chris!! More

welcome to castle buick GMC walk in castle buick with a warm welcome & a greeting from the salesman, I told them who i was there to see jump right on the paging system and got my walk in castle buick with a warm welcome & a greeting from the salesman, I told them who i was there to see jump right on the paging system and got my sales person excellent job moving quickly. salesperson ask me if my family & i need anything to drink , or coffee , i replied no thank you very nice got my car went to the finance room and out the door i go. Corey owens & lou mathews job well done. if you looking for a person to get the job done castle buick gmc is where you need to go north riverside. More

I was very happy Tom was very good to me and my family when I brought my car i would recommend him to anyone who is looking to get a car Tom was very good to me and my family when I brought my car i would recommend him to anyone who is looking to get a car More

Dreadful manners of service dept I made my 6th trip to this dealership for a routine issue with the tires on my car on a recent weekday. Ugh. Ugh. As before, the customer service w I made my 6th trip to this dealership for a routine issue with the tires on my car on a recent weekday. Ugh. Ugh. As before, the customer service was rude, boorish and reluctant. There is no other way to describe it. No one acknowledged me or even looked up when I came through the door, though I counted 7 employees in the immediate room and many others in the sales room, garage and parking lot beyond. After standing there for about 10-15 minutes, I approached a staff member who was staring at his computer screen in the service cubicle (one of several who were doing this). Unbelievably, this particular staff member did not even look up but referred me to "the young lady" at the desk in the corner, who was on the phone and stayed on the phone for another 15 min. (Ugh again -- this "young lady" was no younger than the male staff member himself, and as a woman, I found the term derogatory, especially coming from a man with a rude look on his face and no manners at all.) After the "young lady" finally hung up, I asked about the limited service I had come for, and also asked if I could get my car washed. She hemmed and hawed and told me the car wash would take a long time and actually seemed to be trying to talk me out of it. I insisted, and finally got what I asked for, but it was the usual nasty encounter at the Castle Buick Service Dept. It is just astonishing. I simply do NOT understand why they hire people without customer service training or any manners at all, plant them at the entrances to the facility, allow them to ignore and treat customers so very rudely and exercise no oversight over the customer experience in general. And they always seem extremely reluctant to provide the services that were promised when they leased the vehicle to me. If Castle even assigned someone to greet service customers at the door and organize them, it would help a lot. Ugh. Ugh. Can't wait for my Buick lease to expire. It's a good car but why would I subject myself to this? More