Castle Buick GMC of North Riverside

Deceptive sales practices. 5/26/17 Talked to Brandon Rowe about a Corvette they have for sale on the lot. Filled out the paper work to see if they could get me better financing. 5/26/17 Talked to Brandon Rowe about a Corvette they have for sale on the lot. Filled out the paper work to see if they could get me better financing. They could not beat the rate that my credit union was offering. 5/30/17 I received my check to purchase the Corvette, I text Brandon and he responded with "Sold it." I informed Brandon that I had the check in hand and sent the photo as proof. I live over 300 miles away from the dealership). Brandon ask me what my bank said and asked "What's the kicker?" I found this as an odd statement since the car had already been "sold." Brandon tells me that the guy came in and filled out the paper work but did not have the money and would be back the next day which is today 5/31/17. Funny I show proof of funds and ready to make the deal and they are hoping some guy comes back that did not have funds. Again this did not sit well with me fast forward a few hours I am getting a little upset because the dealership is clearly playing a game. I'm to old for games personally. My wife calls Danny the finance manager. She ask him if we could get the deal done since the car has been "sold" from under us. Danny explains that this guy "purchased" the car on Wednesday 5/24/2017 and that he is driving from New Mexico. Wait!?!? Brandon said he was at the dealership a few days ago filling out paper work but did not have funds. Obviously a dealer you might want to watch out for. Long story short. I had a trade-in and I believe they did not want to deal with that side of things which is fine. But be honest with customers and not lead them on. I will be making a post on our Twitter account to our 98K followers as well. More

They have very good service they help a lot I have rate them with a high scorer because they was very helpful i didnt have any problems out of the service they did what they was told to do with I have rate them with a high scorer because they was very helpful i didnt have any problems out of the service they did what they was told to do with the car and am really thankful for that More

Lies but satified This dealership employs unprofessional workers. I feel that if you are buying a car it should be something that you want and they should give it to yo This dealership employs unprofessional workers. I feel that if you are buying a car it should be something that you want and they should give it to you. There is a worker by the name of Louis Matthews who I don't recommend. The other workers were more nicer. He told me lies just to keep me at a higher rate. I don't approve of him. Other than that the manager was very helpful and nice. Their was this one guy in the financial department that I great as well can't think of his name at the moment. I am satisfied with my car. More

Honest helpful staff Since the moment we called we felt comfortable they were helpull Alvaro Guzman the sales man was really good making sure our buying car experienc Since the moment we called we felt comfortable they were helpull Alvaro Guzman the sales man was really good making sure our buying car experience was smooth and strees free, I will definitely recommend them to my friends and family More

Very helpful!! Mari Cruz was extremely helpful and patient with all my questions. I got the car I wanted in the color also. Joe Genna was also very accommodating to Mari Cruz was extremely helpful and patient with all my questions. I got the car I wanted in the color also. Joe Genna was also very accommodating to my budget More

Great!! This is the 3rd vehicle I have purchased from this location and that's because everyone that works there are great people! Very clean and friendly loc This is the 3rd vehicle I have purchased from this location and that's because everyone that works there are great people! Very clean and friendly location! More

Great experience Castle was the third dealer we visited to purchase our new car and we had a great experience. Our salesman, Brandon, was awesome and I would highly r Castle was the third dealer we visited to purchase our new car and we had a great experience. Our salesman, Brandon, was awesome and I would highly recommend! I would definitely recommend this dealership and will go back when we are ready to purchase our next car! More

Great friendly service consultant My overall experience with Castle has been great, from purchasing vehicle to speaking to the service consultants regarding my vehicle. Also, great to My overall experience with Castle has been great, from purchasing vehicle to speaking to the service consultants regarding my vehicle. Also, great to be able to get free car washes and oil changes! I would recommend Castle to anyone. Thanks for providing good and friendly service Mr Arnold Muse! It's greatly appreciated. More

Service at Castle Buick GMC Just wanted to say that Arnold Muse was very professional in handling my needs. From the moment I walked in and getting someone to recognize me needin Just wanted to say that Arnold Muse was very professional in handling my needs. From the moment I walked in and getting someone to recognize me needing help. Did some basic services and all went well. Thank for a great service experience. More

Best service I had ever. I have been dealing with this dealership since 2010 I always had good service if not pleased with my job they make sure am happy before I leave the I have been dealing with this dealership since 2010 I always had good service if not pleased with my job they make sure am happy before I leave they do very good work and check on my car to make sure am up to date love u all Castle keep up the good work More