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Castle Buick GMC of North Riverside

North Riverside, IL

4.0
804 Reviews
Welcome to Castle Buick GMC of North Riverside, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you. Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from North Riverside, Berwyn, Cicero, Oak Park, and Brookfield by delivering a seamless and enjoyable car-buying experience. At Castle Buick GMC of North Riverside, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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7400 West Cermak Road

North Riverside, IL

60546

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Showing 804 reviews

June 18, 2017

Much love at Castle buick I went to castle Buick yesterday with my sister while she got her truck worked on. Looking on my phone at cars and ran across a car I wanted to look a More

by Diamond826
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Owens, Lou Mathews
Jun 19, 2017 -

Castle Buick GMC of North Riverside responded

It makes us happy to hear that Lou was able to assist with the car you found and that he was also able to help you take it home! Thank you for taking the time to share your positive experience and for choosing Castle Buick GMC. Please let us know of any future needs you may have.

June 16, 2017

Great service By far the best service when it comes to sales, expertise, and qulatity. Louis C. Mathews was exceptionally brilliant overall in getting the job accom More

by Janderson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Mathews
Jun 19, 2017 -

Castle Buick GMC of North Riverside responded

Thank you for the compliments on Louis and our dealership! It's our pleasure to have been able to assist you and we appreciate your review.

June 12, 2017

Worst customer service ever They hire the worst of the worst in both management and salesmen. They would tell you anything you want to hear just to walk into their doors then eve More

by jrafati
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cowen, Enrique, Dion
Jun 12, 2017 -

Castle Buick GMC of North Riverside responded

We're sorry to hear that you feel this way. We do our best to serve our customers honestly and respectfully. Please give us a call to discuss this further so we can understand better what went wrong.

May 31, 2017

Friendly Stuff always ready to give you fast service, always with a smile. I bring my car for oil change to these dealerships because they have best customer More

by Yen12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arnold muse
Jun 08, 2017 -

Castle Buick GMC of North Riverside responded

We always aim to provide fast, friendly service! We're proud to have provided you with such great customer service that we left a good impression. Thank you for your continued business and kind review!

May 31, 2017

Deceptive sales practices. 5/26/17 Talked to Brandon Rowe about a Corvette they have for sale on the lot. Filled out the paper work to see if they could get me better financing. More

by cornfedcaddy
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Rowe
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Brasil
Jun 14, 2017 -

Castle Buick GMC of North Riverside responded

We understand your frustrations and we know that this experience was difficult at times. We were not able to come to a mutual agreement on this deal and are sorry that we could not do so as we could not evaluate your trade prior to purchase. We wish you the best and should you ever want to discuss this further, we are happy to talk.

May 30, 2017

They have very good service they help a lot I have rate them with a high scorer because they was very helpful i didnt have any problems out of the service they did what they was told to do with More

by Shemonah Stubbs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arnold Musb
May 30, 2017 -

Castle Buick GMC of North Riverside responded

Hi, thank you for the very kind sentiments about our service department! We are happy to hear that their attention to detail has made you loyal to us. Thanks again for choosing Castle!

May 29, 2017

Lies but satified This dealership employs unprofessional workers. I feel that if you are buying a car it should be something that you want and they should give it to yo More

by platinumt2004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe Genna, Lou Mathews
May 30, 2017 -

Castle Buick GMC of North Riverside responded

Hi, we are investigating what occurred during your recent visit to our dealership. We strive to be friendly & welcoming to everyone who visits our store so the information in your review concerns us greatly. We have sent your comments to our management team so they may investigate & rectify the situation for you. A manager will be contacting you shortly.

May 27, 2017

Honest helpful staff Since the moment we called we felt comfortable they were helpull Alvaro Guzman the sales man was really good making sure our buying car experienc More

by Roberto1976
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alvaro Guzman
May 30, 2017 -

Castle Buick GMC of North Riverside responded

Hi , thank you for the very kind sentiments about our dealership! We are happy to hear that their attention to detail has made you loyal to us. Thanks again for choosing Castle!

May 27, 2017

Very helpful!! Mari Cruz was extremely helpful and patient with all my questions. I got the car I wanted in the color also. Joe Genna was also very accommodating to More

by Dautrs2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maricruz Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Genna, Dan Brasil
May 30, 2017 -

Castle Buick GMC of North Riverside responded

Thanks for the 5 star review! We greatly appreciate your loyal business!

May 23, 2017

Great!! This is the 3rd vehicle I have purchased from this location and that's because everyone that works there are great people! Very clean and friendly loc More

by D Hunter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Rowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Owens, Dan Brasil
May 24, 2017 -

Castle Buick GMC of North Riverside responded

Thanks for the 5 star review! We greatly appreciate your loyal business!

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