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Castle Buick GMC of North Riverside

North Riverside, IL

4.0
800 Reviews
Welcome to Castle Buick GMC of North Riverside, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you. Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from North Riverside, Berwyn, Cicero, Oak Park, and Brookfield by delivering a seamless and enjoyable car-buying experience. At Castle Buick GMC of North Riverside, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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7400 West Cermak Road

North Riverside, IL

60546

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Showing 800 reviews

July 29, 2017

Great experience Love this Dealership Been coming here since 2007. Working with these guys are awesome. Today we worked with Paul and we told him what we wanted and where we needed to b More

by Smthfamily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Owens, Dan Brasil, Paul Beckett
Jul 31, 2017 -

Castle Buick GMC of North Riverside responded

We appreciate your compliments on the team and continued, loyal business! We are proud to have such a great customer and hope to always maintain satisfaction. See you next time!

July 26, 2017

2nd time around Thank you to Paul Beckett and the whole Castle team for an easy buying experience. This is the second car I have purchased at Castle North Riverside, More

by Adschauer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Brasil, Paul Beckett
Jul 27, 2017 -

Castle Buick GMC of North Riverside responded

We're glad to hear that you've chosen to purchase from Castle again and that you've continually had positive experiences! Thank you for taking the time to share this review and we look forward to serving you next time!

June 27, 2017

LOVE CASTLE GMC Always a pleasure working with Joe Genna and Maricruz Roman. Courteous and always helpful. I was in a terrible accident in my GMC Terrain 2016 and wi More

by Jackie Civito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maricruz Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Genna, Dan Brasil
Jul 05, 2017 -

Castle Buick GMC of North Riverside responded

Thank you for taking the time to share your positive experience with us here at Castle! We're happy to have been here to assist with your needs and hope to always provide you with great service. See you next time!

June 21, 2017

This Place Should Not Be In Business !!!!WARNING!!!!This is the worse dealer that I have been to. Lack of customer service to boot, Stay away from Corey Owens and Joe Genna they are flat More

by rating.yourbusiness
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe Genna, Corey Owens
Jun 21, 2017 -

Castle Buick GMC of North Riverside responded

We do our best to sell quality vehicles and are honest about them with our customers. We would like to discuss this further with you and will be reaching out.

Jun 30, 2017 -

rating.yourbusiness responded

DONT BE FOOLED BY THE xxxxxxxx RESPONSE YOU SEE ON THIS REVIEW NO ONE HAS REACHED OUT NO ONE WILL RESOLVE A A xxxx THING THEY DO THE RESPONSE ONLY TO COVER THERE xxxxx NO ONE HAS REACHED OUT TO ME.

June 19, 2017

Who Knew This dealership was not too far away from my house. It was like finding that pot of gold. My salesman Ernest Bell was busy but he remembered us from o More

by GFlowers12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernest Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Brasil
Jun 19, 2017 -

Castle Buick GMC of North Riverside responded

We're so glad to hear about the experience you had with Tom and Ernest! Thank you for your recommendation and for your kind words about your interactions here. We are happy to have helped and hope you enjoy you new car!

June 19, 2017

Dedicated to Serve Lou was outstanding!! He provided excellent service to us on our visit on 6/16/17. He was patient, thorough and displayed excellent professionalism. More

by She's Back
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Mathews
Jun 21, 2017 -

Castle Buick GMC of North Riverside responded

We're happy to hear that Lou took good care of you and made sure you received excellent service! We appreciate your recommendation and compliments of him. Thank you for choosing Castle and we hope to see you again in the future for any other needs!

June 18, 2017

Much love at Castle buick I went to castle Buick yesterday with my sister while she got her truck worked on. Looking on my phone at cars and ran across a car I wanted to look a More

by Diamond826
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Owens, Lou Mathews
Jun 19, 2017 -

Castle Buick GMC of North Riverside responded

It makes us happy to hear that Lou was able to assist with the car you found and that he was also able to help you take it home! Thank you for taking the time to share your positive experience and for choosing Castle Buick GMC. Please let us know of any future needs you may have.

June 16, 2017

Great service By far the best service when it comes to sales, expertise, and qulatity. Louis C. Mathews was exceptionally brilliant overall in getting the job accom More

by Janderson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Mathews
Jun 19, 2017 -

Castle Buick GMC of North Riverside responded

Thank you for the compliments on Louis and our dealership! It's our pleasure to have been able to assist you and we appreciate your review.

June 12, 2017

Worst customer service ever They hire the worst of the worst in both management and salesmen. They would tell you anything you want to hear just to walk into their doors then eve More

by jrafati
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cowen, Enrique, Dion
Jun 12, 2017 -

Castle Buick GMC of North Riverside responded

We're sorry to hear that you feel this way. We do our best to serve our customers honestly and respectfully. Please give us a call to discuss this further so we can understand better what went wrong.

May 31, 2017

Friendly Stuff always ready to give you fast service, always with a smile. I bring my car for oil change to these dealerships because they have best customer More

by Yen12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arnold muse
Jun 08, 2017 -

Castle Buick GMC of North Riverside responded

We always aim to provide fast, friendly service! We're proud to have provided you with such great customer service that we left a good impression. Thank you for your continued business and kind review!

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