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Castle Buick GMC of North Riverside

North Riverside, IL

4.0
804 Reviews
Welcome to Castle Buick GMC of North Riverside, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you. Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from North Riverside, Berwyn, Cicero, Oak Park, and Brookfield by delivering a seamless and enjoyable car-buying experience. At Castle Buick GMC of North Riverside, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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7400 West Cermak Road

North Riverside, IL

60546

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Showing 804 reviews

October 25, 2017

WORST EXPERIENCE EVER BUYER BEWARE This was a bad experience with Tom Hackett and Dan Brasil. I test drove a Lincoln MKS Monday, October 23rd and returned Tuesday, October 24th. When I More

by Tunstall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Hackett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Genna, Dan Brasil
Oct 26, 2017 -

Castle Buick GMC of North Riverside responded

Tunstall, we are sorry to hear that there was some discrepancy on the price and understand how that can be frustrating. We aim to get our customers the best deal we can on cars regardless of how they finance. If you would like to discuss this further, please contact our GM Joe Genna at 708-442-7474.

October 21, 2017

Great Dealership with a wonderful Salesman, Louis Mathews!!! I was long overdue for a new car. My recent car was 15 years old. I had been looking for a new car for the past year. Then, I happen to come across More

by kimkrr1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Mathews
Oct 23, 2017 -

Castle Buick GMC of North Riverside responded

We are so glad to hear about the experience you had with Louis getting your new Terrain! It's great that he made everything smooth and was thorough in explaining the vehicle. Thank you for your purchase and recommendation and we hope to see you again for future needs!

October 16, 2017

Outstanding Dealership I found a vehicle that I liked on line located at this dealership. I went to the dealership and talked to Lou Matthews. Before going on a test drive L More

by Terry Weaver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Genna, Lou Mathews
Oct 16, 2017 -

Castle Buick GMC of North Riverside responded

We're glad to hear about your positive buying experience and how quickly everything went! Thank you for allowing us your business and for sharing this kind review on working with Lou. We hope you enjoy your new car and hope to see you again for any future needs!

October 15, 2017

10 years of great service I’ve leased/purchased my last 4 vehicles thru castle over the past decade and I’m always completely satisfied! My experience has never been that of fe More

by Gmcgirl45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maricruz Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Owens, Dan Brasil
Oct 16, 2017 -

Castle Buick GMC of North Riverside responded

We are honored to have your continued business and hope to never let you down! Thank you for your kind words on your experiences and we look forward to serving you next time.

October 09, 2017

Castle Buick is Great!! I love Castle Buick and I wouldn't go anywhere else for a Vehicle!! This is my 5th truck (2 Acadia, 1 Envoy, 1 Yukon and now the Canyon) from Castle a More

by Lillian Redmond
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LT, Oscar, , Lou Mathews
Oct 12, 2017 -

Castle Buick GMC of North Riverside responded

Wow! Thank you for your loyal business and for taking the time to share your review on your experiences with us. It's great to hear that our team always makes sure you leave satisfied and we look forward to the next time you're in!

September 30, 2017

Love my GMC I love coming in and talking with Tom R. He make our car buying fun. I recommend Tom to all my coworkers in the school. Good gob Tom, thank you very m More

by My GMC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I enjoy my ride to my house and to the dealership. I am not sure if the name but they did a great gob. , Joe Genna, Dan Brasil, Tom Riggio
Oct 09, 2017 -

Castle Buick GMC of North Riverside responded

We are so glad to hear about your positive experiences with Tom each time you come in! Thank you for your kind words and recommendation. We hope to never let you down.

September 20, 2017

Rude sales team with communication skills. Living west of Rockford, IL puts me about 1 hr45 - 2 hrs away depending on traffic. A very close friend of mine asked me to stop and look at a jeep th More

by Not Happy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lou Mathews
September 16, 2017

Pleasant Experience Overall it was a positive experience. Could have been a little more organized, a lot of people walking around back and forth. Car Detailing could have More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nubia Canas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Owens, Dan Brasil
Sep 18, 2017 -

Castle Buick GMC of North Riverside responded

We're glad to hear that your experience was a positive one and appreciate the feedback provided. Please let us know of any future needs you may have!

September 12, 2017

They were very patient I had my one year old with us so the patience of our dealer was very needed and they definitely delivered it. We came in for just a price estimate and More

by Clowe27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alvaro Guzman
Sep 12, 2017 -

Castle Buick GMC of North Riverside responded

We are glad to hear that your family experience went well and that our team took good care of you! Thank you for allowing us your business and we hope you'll let us know of any future needs you may have.

September 04, 2017

Great experience, awesome car! The team was terrific - courteous and knowledgeable. Ernie is super nice and worked with me to find the perfect Enclave at a great price. I'll definit More

by Ms. M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernest Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2017 -

Castle Buick GMC of North Riverside responded

We're glad to hear that our team was courteous and knowledgeable throughout your experience! Thank you for your compliments on Ernie and for coming here to purchase your new Enclave. We hope you enjoy it and look forward to seeing you next time you're in!

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