Castle Buick GMC of North Riverside

New Car - GMC I purchased a GMC SUV at this Castle dealership in North Riverside and I am especially pleased with my overall experience. Evan Moen was my sales repr I purchased a GMC SUV at this Castle dealership in North Riverside and I am especially pleased with my overall experience. Evan Moen was my sales representative and he provided exceptional service as he was extremely knowledgeable, helpful and professional. The other staff members at this dealership were all very nice and quick to answer our questions or provide assistance. I highly recommend Evan and this particular GMC dealership to future buyers. More

Great experience!! From the moment I walked into the dealership I felt welcome. I was looking for a vehicle and really liked the Acadia. Brandon was the salesman that gr From the moment I walked into the dealership I felt welcome. I was looking for a vehicle and really liked the Acadia. Brandon was the salesman that greeted me and took care of my every need. He made me feel comfortable throughout the whole process. He was very professional and I was able to purchase the car that I really wanted. More

Gmc Sierra Helped me get in a truck when other dealerships couldn't. Fast service, decent APR, really worked a deal on a trade with negative equity. Helped me get in a truck when other dealerships couldn't. Fast service, decent APR, really worked a deal on a trade with negative equity. More

The con starts the minute you walk in the front door My appointment was to be with Driana, whom I have found out is not a sale person at Castle Buick. I am escorted to a desk belonging to Ernest by Ernes My appointment was to be with Driana, whom I have found out is not a sale person at Castle Buick. I am escorted to a desk belonging to Ernest by Ernest. Then another man comes out to tell me Driana is busy and I am to work with Ernest. Gee I was already at Ernest desk. I get to take a short test drive. While the mechanic helps determine the value of my trade in. I still have no idea how the vehicle handles on the interstate. Ernest stated if I like the car during the short test drive I could drive it longer. Which never happened. Another lie. To make matters worse Ernest over charged my credit card $500. This overcharging was due to Tom changing things on one sheet of paper. I was never given the bottom line of total costs broken down until I was to sign the finance papers. Wrong time to surprise the buyer. Or shall I say shock the buyer. Then Oscar gets to explain the extended warranty and gap coverage and tells me the total cost for both is $495. Another lie, it was around $2,500 for extended warranty and around $895 for the gap coverage. I learned about this lie when I was in financing. Then the guy in finance is a real piece of work. Has you sign everything before showing you the breakdown of the cost paperwork. Refused to provide me with a copy of the breakdown of the invoice and sticker. When I tell him I am feeling ripped off he brings in the salesman Ernest and blames him. As a former IRS auditor, I find the business practices at this dealership highly unethical and very questionable. I was given the extended warranty as a reduction in the price of my vehicle but then was forced to sign paperwork stating the dealership will not up GM parts. This was their attempt to make me happy. It only pissed me off more. Like I said before, another lie. The thing is Ernest and the finance guy were both informed that I was an IRS auditor and the finance guy was told I report fraud to the Illinois Attorney General’s Office. Guess who I contact next. I was prequalified for GM financing at another dealership. So I made the assumption that Castle used GM financing. Wrong. They use Bank of America. I once thought the biggest mistake I made was marrying my ex-husband but it is now doing business with Castle Buick. More

glad to buy my new terain at castle buick i love it .every my car was 15 years old over due it was very easy to buy at castle buick service is going to be great at castle buick all girls and guys are real nice my car was 15 years old over due it was very easy to buy at castle buick service is going to be great at castle buick all girls and guys are real nice. More

The Best Dealership with the Best SalesWoman My first time purchasing a Buick. Maricruz Roman was the Sales Woman to help me. Her calm spirit made it very easy for me to take my time and not fe My first time purchasing a Buick. Maricruz Roman was the Sales Woman to help me. Her calm spirit made it very easy for me to take my time and not feel pressure. I felt welcomed as an addition to the family. I am complexly satisfied. More

WORST EXPERIENCE EVER BUYER BEWARE This was a bad experience with Tom Hackett and Dan Brasil. I test drove a Lincoln MKS Monday, October 23rd and returned Tuesday, October 24th. When I This was a bad experience with Tom Hackett and Dan Brasil. I test drove a Lincoln MKS Monday, October 23rd and returned Tuesday, October 24th. When I returned they started the buying process; when they found out I had my own financing they starting the GAMES! Tom Hackett stated the price wasn’t $16,477 anymore (as listed on the website) because they wouldn’t get rebates and incentives; so the price was $1,000 more. When I wouldn’t agree to price change Dan and Tom said the best they could do was $300 more. After that plan failed they gave me a bill of sell for $16,776. I told them the price is $16,477 Dan said there’s a $299 fee for etching. What is Etch fee? Dan and Tom said I had to pay for the car vin number being on the doors, hood, and trunk. I was confused because Castle is the only dealership that makes a customer pay for this service that I didn’t request. I asked Dan to show me the etching on the car doors and it was JUST a sticker. After the run around I took the suppose to be bill of sell (a print out with the backdown of the extra etching fee) to my bank which didn’t accept it because they needed the original bill of sell. Upon my return Dan said he would fix the bill of sell and remove the etching fee; after being gone for 10 minuets he returns and try to sell me a Lincoln MKZ. I told him i want the MKS then the bomb drop; Dan said the car was SOLD to her bosses family member and he didn’t know. I spent Monday testing a car, five hours in the dealership on Tuesday, working with Tom and Dan to be discriminated against because they don’t want to sell a car to me because I had my own financing ready. Buyer don’t SHOP HERE! I still have the BILL OF SELL. More

Great Dealership with a wonderful Salesman, Louis Mathews!!! I was long overdue for a new car. My recent car was 15 years old. I had been looking for a new car for the past year. Then, I happen to come across I was long overdue for a new car. My recent car was 15 years old. I had been looking for a new car for the past year. Then, I happen to come across the 2018 GMC Terrain. This car really piqued my interest, so I decided to check it out at my nearest dealership, Castle. Upon walking in Castle, I was greeted by Louis Mathews. Louis Mathews showed me the car and was very thorough in explaining all the ins and outs of the car. I left with a 100% chance that I would get this car. I came back about a week later to purchase the vehicle. I was very nervous and Louis made the transaction go very smoothly. I highly recommend Louis as your saleman!!! More

Outstanding Dealership I found a vehicle that I liked on line located at this dealership. I went to the dealership and talked to Lou Matthews. Before going on a test drive L I found a vehicle that I liked on line located at this dealership. I went to the dealership and talked to Lou Matthews. Before going on a test drive Lou and I agreed on a price. We went on a test drive, the car drove great and I bought it. So I left work at 9:30 am and was back in the office with my new car at 11:30 am! Being 60, I've bought my fair share of cars, and usually it is a 6 hour adventure and like pulling teeth. This was by far the most seamless and hassle free transaction I have ever experienced from a dealer. While I was finalizing the deal the porters moved everything from my trade in to the new car and washed it. All of this in 2 hours! There was no "hard sell" of additional services or warrantee, they explained what was offered, but absolutely no pressure to buy. Really a great experience. More

10 years of great service I’ve leased/purchased my last 4 vehicles thru castle over the past decade and I’m always completely satisfied! My experience has never been that of fe I’ve leased/purchased my last 4 vehicles thru castle over the past decade and I’m always completely satisfied! My experience has never been that of feeling “taken advantage of” upon finalizing a purchase, I’m pleased with each transaction being what I hoped for! More