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Castle Buick GMC of North Riverside

North Riverside, IL

4.0
804 Reviews
Welcome to Castle Buick GMC of North Riverside, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you. Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from North Riverside, Berwyn, Cicero, Oak Park, and Brookfield by delivering a seamless and enjoyable car-buying experience. At Castle Buick GMC of North Riverside, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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7400 West Cermak Road

North Riverside, IL

60546

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Showing 804 reviews

November 22, 2017

"Unprofessional and Frustrating Experience" My sales representative was Che Bess who was a very nice man and a gentleman at all times. He told me that he worked for Castle Buick for about 7 year More

by City Tax 101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Hackett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Che Bess
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2017 -

Castle Buick GMC of North Riverside responded

We're sorry to hear about the experience you had at our dealership and want you to know that this is not our norm. We want our customers to be fully informed and satisfied with every part of their experience. We sincerely apologize for all of the confusion that occurred and the negative parts of your experience. If there is anything you'd like to discuss further, please reach out to Joe Genna at jgenna@castleguy.com.

Dec 06, 2017 -

City Tax 101 responded

I received a phone call from Mr. Tom Hackett desiring to compensate me for the negative parts of my leasing experience. He offered to split the difference in costs for the financial quoting error that was made and refund a payment to me. I accepted his offer and appreciated the fact that Castle did reach out to me to make good on a bad experience. I want to acknowledge them and thank them for following up with me. It was a good faith effort to make things right and it should be publicly noted.

November 21, 2017

LOVED THE EXPERIENCE Maricruz was patient and relentless with me finding what was the best fit for me. I enjoyed the entire time with her and Joe. L.T. also told me that C More

by Yvonette Lawson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maricruz Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lionel Turner ( L.T ), Joe Genna, Dan Brasil
Nov 27, 2017 -

Castle Buick GMC of North Riverside responded

We're glad to hear that Maricruz was patient and made sure you got the best fit to meet your needs! Thank you for allowing our team to serve you and for sharing this kind review. We hope to see you again for anything else you may need!

November 21, 2017

He did as promised. Perfection. And Brandon was A+ and knowledgeable. Not pushy or trying to sell me something I couldn't afford. Very great experience and will recommend More

by RICKSTA2529
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Rowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Genna
Nov 27, 2017 -

Castle Buick GMC of North Riverside responded

We're so glad to hear that Brandon made your buying experience a relaxed and enjoyable one! Thank you for your kind words and for your recommendation. We hope you are enjoying your new car!

November 08, 2017

AWFUL Service Dept -- stay away I leased a car from Castle Buick and my lease has about run out, but I definitely won't be doing any more business with these people. Their Service D More

by Steamed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
November 06, 2017

New Car - GMC I purchased a GMC SUV at this Castle dealership in North Riverside and I am especially pleased with my overall experience. Evan Moen was my sales repr More

by True Gem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Evan Moen
Nov 06, 2017 -

Castle Buick GMC of North Riverside responded

We're glad that Evan provided exceptional service and made sure your questions were all answered and that you left satisfied with your experience! It's great that our whole team was friendly and we appreciate your recommendation and kind review of our dealership. Please let us know if we can assist with anything else!

November 05, 2017

Great experience!! From the moment I walked into the dealership I felt welcome. I was looking for a vehicle and really liked the Acadia. Brandon was the salesman that gr More

by Herbie327
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Rowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2017 -

Castle Buick GMC of North Riverside responded

We're glad to hear that you felt welcomed and well taken care of during your visit! It's great that Brandon made sure you were comfortable and pleased with your purchase. Thank you for your kind review and business.

November 04, 2017

Gmc Sierra Helped me get in a truck when other dealerships couldn't. Fast service, decent APR, really worked a deal on a trade with negative equity. More

by Michael Hooker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Owens, Lou Mathews
Nov 06, 2017 -

Castle Buick GMC of North Riverside responded

We're glad to have been there to help you into your new truck! Thank you for allowing us your business and we hope you enjoy it.

October 31, 2017

The con starts the minute you walk in the front door My appointment was to be with Driana, whom I have found out is not a sale person at Castle Buick. I am escorted to a desk belonging to Ernest by Ernes More

by Disabled Victim
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Hackett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ernest Bell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar, ?, Dan Brasil
Nov 17, 2017 -

Castle Buick GMC of North Riverside responded

We're sorry to hear that there was so much miscommunication during your visit. We believe in being open and honest with our customers and do not wish for them to feel the way you did. Please give us a call so we can discuss this further with you as we cannot locate you in the system.

October 30, 2017

glad to buy my new terain at castle buick i love it .every my car was 15 years old over due it was very easy to buy at castle buick service is going to be great at castle buick all girls and guys are real nice More

by 0987Kyle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maricruz Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : maricruz roman, dan brasil, joe genna, Joe Genna, Dan Brasil
Oct 30, 2017 -

Castle Buick GMC of North Riverside responded

We're glad to hear it! Thank you for choosing to purchase from Castle and for sharing this kind review.

October 26, 2017

The Best Dealership with the Best SalesWoman My first time purchasing a Buick. Maricruz Roman was the Sales Woman to help me. Her calm spirit made it very easy for me to take my time and not fe More

by Luvlylade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maricruz Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Genna, Dan Brasil
Oct 26, 2017 -

Castle Buick GMC of North Riverside responded

It's great that you felt welcomed and well taken care of by Maricruz and we appreciate your business! Thank you for choosing Castle for your needs.

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