Castle Buick GMC of North Riverside

The car I wanted Paul and Tom were great and worked hard to get me to where I was at least comfortable with the deal. This is no fault on them, I can be difficult buy Paul and Tom were great and worked hard to get me to where I was at least comfortable with the deal. This is no fault on them, I can be difficult buyer to deal with but they were determined and patient. I hate the whole car buying experience. I don't understand how it can take so much time to finally get to the deal to buy (the back and forth), do the financing and get the car prepped to leave. I am now in the follow up phase so we'll see how that goes. They had to order floor mats as well as take care of some other minor issues. So, like every other buyer I love the car, wished for a better deal but the people at Castle were top notch! More

Tom Riggio was great! I got a excellent deal on a Honda Civic all thanks to Tom! I drove off with a amazing car! Thanks Tom and castle Buick I got a excellent deal on a Honda Civic all thanks to Tom! I drove off with a amazing car! Thanks Tom and castle Buick More

Got the vehicle I was looking for My salesperson Tom Riggio was great to work with. He intelligently knew to not be overly aggressive and pushy. He was knowledgeable and helped me My salesperson Tom Riggio was great to work with. He intelligently knew to not be overly aggressive and pushy. He was knowledgeable and helped me get into position to buy the car I wanted. Improvements that would make the experience even better: Begin the post-sale paperwork immediately rather than having people wait around. I waived the option to have my car cleaned/washed because I'd already been there several hours and was late to a get together. After doing so, my wife and I waited around for twenty minutes or so before starting all the paperwork. All together, about an hour had passed since waiving the option to have my car cleaned so I missed that opportunity and stayed an extra hour than planned. Working on that inefficiency would be appreciated by all customers I'm certain. - My wife also pointed out that while our sales rep was busy with another customer, although there were 6-8 people standing around, nobody offered assistance when it was visually obvious we needed it. More

Castle Buick GMC is the Best! Words cannot describe customer focus Joe, Maricruz and the entire Castle team bring to the table. They are the BEST dealership with whom I have worked Words cannot describe customer focus Joe, Maricruz and the entire Castle team bring to the table. They are the BEST dealership with whom I have worked. More

It was a great visit and I wasn't there all day My sales rep maricruz was great she knew about both cars she showed me and I walked out with the p w I really wanted and came for My sales rep maricruz was great she knew about both cars she showed me and I walked out with the p w I really wanted and came for More

Excellent Service! Brandon is the best!! Ever since I walked in the door the greeting was amazing! Everyone from the managers to the staff greeted us with a smile, which for us we felt very w Ever since I walked in the door the greeting was amazing! Everyone from the managers to the staff greeted us with a smile, which for us we felt very welcomed! I knew this would be the place to buy my Denali! Brandon helped me throughout the process of buying my car. He possess great customer service skills and knowledge. He’s definitely a great asset to your dealer! More

still waiting on the GM to call s false carfax supposed warranty no warranty trans drops and it was in accidents we were supposed to trade out of it but have never heard back false carfax supposed warranty no warranty trans drops and it was in accidents we were supposed to trade out of it but have never heard back More

Best dealer experience ever! Out of all my experiences with purchasing cars at dealerships, buying a car at Castle Buick GMC was the best! Was able purchase a great car at a great Out of all my experiences with purchasing cars at dealerships, buying a car at Castle Buick GMC was the best! Was able purchase a great car at a great price Tito was welcoming from the moment I arrived and working with Joe was awesome! This is the first time I didn't feel like I was getting the runaround in buying a car and overall experience was no-hassle! I've never written a review for a dealership but I am more than happy to write one for these guys and Castle. Would 1000% recommend them to family, friends, and anyone in general. More

Phenomenal I can’t say enough good things about this dealership. My first purchase with them was a great experience and they got me in exactly what I wanted all I can’t say enough good things about this dealership. My first purchase with them was a great experience and they got me in exactly what I wanted all while working with my tight budget! Now a few years later I was ready to upgrade and there was no questioning I was definitely going back to castle! They remembered who I was years later and welcomed me in like I was family. Once again worked with my budget and made sure I got what I wanted. Thanks to Tito and Joe I will be a forever client! I recommend this dealership to anyone! More