Castle Buick GMC of North Riverside

Nubia She was very helpful and got me a nice car. I recommend her lots loveya tom gets down come get a car from nubia recommend her lots loveya tom gets down come get a car from nubia More

Beyond the worst experience with a dealership. The service department is unprofessional and can careless about your needs. Literally took my car more than a week for a simple diagnoses that could be d service department is unprofessional and can careless about your needs. Literally took my car more than a week for a simple diagnoses that could be done with a simple scan and I’m on day 9 and yet no one has diagnosed my car. I was told by Arnold June 30 that my car was going to be diagnosed July 2 or 3, it’s July 9 and this unprofessional guy won’t return my calls. Never will I buy another car from this dealership. Never will I refer them anyone. All you are to this dealership is a profit and commission. I asked for a loaner.. they have none. More

I bought a used car from this dealer at the end of April and was told that all i had to do was get an inspection done and mail the paper back, then I would receive my plates in the mail. My temp plate has n and was told that all i had to do was get an inspection done and mail the paper back, then I would receive my plates in the mail. My temp plate has now been expired for 2 weeks and I still do not have my hard plates. I have been back to the dealership 4 times now and nobody can do anything for me. They claim that it is the bmv or the finance company that is in the wrong. But, I have gone to the bmv and they do not have any information from them about my title or plates. So then I contacted the finance company to see if the dealer had even sent them the title and they said that they have nothing. So I do not recommend this dealership as they have taken my money and given me a car that I was only able to drive for 30 days and now its just sitting because I have no plates. They claimed to have sent the title to the finance company, but that was a lie. They even refused to give me another temp plate while I try to figure this out. The only person that was actually helpful was Gabriel Badding, he answered any and all questions that I had. It was with finance where I started having issues. If they want to keep this up they can give me my $15k back and come pick up this big paper weight. More

I was car shopping and found a vehicle at this dealership. I was contacted by customer care, received out the door quote, based on the quote given, found financing. I verified the next day dealership. I was contacted by customer care, received out the door quote, based on the quote given, found financing. I verified the next day the price and was told they made a mistake and added another $2896 to the OTD price. They would not go any lower to meet the price I was originally given and received financing for. More

Haven't heard anything back from Chris I sent all Documents to Tyler an seems someone has dropped the ball with me trying to get the car I wanted 2009 Maserati Documents to Tyler an seems someone has dropped the ball with me trying to get the car I wanted 2009 Maserati More

had a appointment on April 3 with a advisor AJ. I was had a appointment on April 3 with a advisor AJ. I was told they need to keep my truck for a couple of days for what they found.I have been come to th had a appointment on April 3 with a advisor AJ. I was told they need to keep my truck for a couple of days for what they found.I have been come to this dealership for years with all my vehicles. I was told by him he couldn’t give me a loaner because I didn’t purchase my vehicle there. So I took it back to where I got it from, they kept calling him so they can see what is to this invoice and what need to be repaired.no respond from him at all. I am very upset and unsatisfied with castle Buick advisor what was done to me. So you tell me if my motor when out and I come there and pay for repair you can’t give me a loaner until you finish the work because I didn’t purchase my vehicle from there. Bad business More

I have nothing but bad things to say about this dealership, many more than I care to admit here. I recently brought my car in for an oil change and told the service rep there was a crack and holes dealership, many more than I care to admit here. I recently brought my car in for an oil change and told the service rep there was a crack and holes in the container for the windshield washer fluid, which in turn caused erosion to the top of my battery from splashing up. Since I do not take my car anywhere else for service, the damage had to have happened at this dealership. After 2 hours of waiting, the service rep, A.J. came out and said they did not have part in stock, told me the cost, and stated he did not have authority to approve the repair at no charge. I told him it wasn't my fault and they were responsible. He stated he would have manager call me. That was on March 17th and I have yet to hear from anyone at the Castle Buick facility. HORRIBLE CUSTOMER SERVICE!! I would not recommend their facility to anyone. I have also completed their survey, and stated the same issue. More

Lied about the price. I was to be given me a discount and ended up charging me more, I never did receive the paperwork on the warranty they sold me. They take advantage of disabled women. and ended up charging me more, I never did receive the paperwork on the warranty they sold me. They take advantage of disabled women. More

Tried to tellUs our car was salvaged it wasn’t just Tried to tell Us our car was salvaged it wasn’t just wanted to make a buck off of us pretty sad, just stay away from this place they lie and try to t Tried to tell Us our car was salvaged it wasn’t just wanted to make a buck off of us pretty sad, just stay away from this place they lie and try to take advantage of customers More

was a quick and easy process walked in sat down got straight to buissness and he asked what i was looking for and what i wanted to do with my car and the minimal number i was looking for. we got to exa straight to buissness and he asked what i was looking for and what i wanted to do with my car and the minimal number i was looking for. we got to exactly what i wanted and got my payment lower than i was expecting. plus my APR% was a lot lower than my previous car. 10/10 would recommend this dealership! More