Castle Buick GMC of North Riverside

Delivery process was mediocre My initial visit was fine to test drive and talk about the possibile purchase. Over the phone we agreed on a price and I set up an appointment time t My initial visit was fine to test drive and talk about the possibile purchase. Over the phone we agreed on a price and I set up an appointment time to pick up the vehicle/complete the paperwork. This process took two hours, the actual form signing ten minutes which could have been handled much faster. After getting the vehicle home, I discovered that the all weather mats were missing (had two sets of summer mats instead). I also noticed there were no wheel locks installed and my tire pressure warning indicator was on. I called the sales person who told me I could bring my vehicle back (70 mile RT) any time between 10 and 5pm on the day we agreed to. I showed up at the dealership, waited an hour to get the wheel locks on and mats replaced. The sales manager stopped by to apologize which was appreciated. Of course I forgot to mention the tire pressure which was not noticed by the dealer. On this vehicle there were no settings calibrated which requires a specialized tool so I ended up taking the vehicle to the Crystal Lake GMC dealer and they fixed it for free. In summary, people were pleasant at Castle but the delivery process was painful. More

Excellent service I am very pleased with the low-key approach I experienced. Salesperson, Tito, is terrific. I appreciate the low-key no-pressure approach. It made b I am very pleased with the low-key approach I experienced. Salesperson, Tito, is terrific. I appreciate the low-key no-pressure approach. It made buying my new Buick Encore stress-free. More

Louis Mathews-sales consultant I visited Castle Buick and was more than please with the sales guy Louis I have already referred friends and family...one of a kind!! very informative I visited Castle Buick and was more than please with the sales guy Louis I have already referred friends and family...one of a kind!! very informative with value and car details , he listened to my expectations and needs of vehicle and provided my family and myself with the perfect vehicle!!! thanks again Louis we love our car!!!!! More

EXTREMELY SATISFIED CUSTOMER I cannot say enough good things about this dealership. They were very helpful and accommodating. I now have the car that I have been searching for and I cannot say enough good things about this dealership. They were very helpful and accommodating. I now have the car that I have been searching for and I couldn't be happier. Che Bess was awesome to work with. Communication with them was great. All the staff were very friendly and helpful More

Great job Corey was great with everything ! My lease was up and I couldn’t decided what to get next. They helped me with my budge to get exactly what I wanted. Corey was great with everything ! My lease was up and I couldn’t decided what to get next. They helped me with my budge to get exactly what I wanted. I’m in love with my new car. They porters did a great job clean it up so I could drive off sparkling! More

Great customer service! Tom Reggio was very helpful and professional.Help me with questions and listened to my needs.I didn't waste my time and I am happy with the care and o Tom Reggio was very helpful and professional.Help me with questions and listened to my needs.I didn't waste my time and I am happy with the care and offer. Quick easy and very pleasant! More

Honestly the best sales experience I've ever had! Olivia is the internet sales partner and she listened to my needs and my list of requirements for desired vehicle. The one thing that happens in an ex Olivia is the internet sales partner and she listened to my needs and my list of requirements for desired vehicle. The one thing that happens in an exchange between the sales person and the buyer is trust, such as when you need a certain price and they don't upsell you. This is exactly how Olivia treated me, I gave her specifics and she delivered it over the internet with a great price offer. When I drove 60 miles to view the vehicle I was very pleasantly surprised by the fact that she described the vehicle exactly and it was perfect. I didn't waste my time just so they could get me in and sell me something I would not have wanted.... Quick easy and very pleasant ..... More

Great customer service! The customer service was beyond what we expected! From the moment we walked in we were greeted by Nubia and immediately started taking about what our The customer service was beyond what we expected! From the moment we walked in we were greeted by Nubia and immediately started taking about what our needs were as far as the vehicle we wanted. Nubia exceeded our expectations and found the perfect car for our family! More

Great dealership Nubia was very helpful and professional if your planning buy a car or truck ask for Nubia she help me with all my questions and she wait for me at the Nubia was very helpful and professional if your planning buy a car or truck ask for Nubia she help me with all my questions and she wait for me at the end of the purchased thank you Nubia More

Tom was amazing! We had driven from Rockford, IL to purchase a car from a different dealer in the area but found their salesman to be dishonest so we ended up at castl We had driven from Rockford, IL to purchase a car from a different dealer in the area but found their salesman to be dishonest so we ended up at castle buick gmc on a whim. As soon as we walked through the door, Tom was extremely helpful and went above and beyond expectations to make sure our needs were met. He definitely tries to connect with his customers and it shows. We left with a car, saying that we would come back just for Tom. More