Castle Buick GMC of North Riverside

Service took too long I had an appointment to replace one damaged wheel rim at 1 o’clock..... I arrived at 12 o’clock ahead of schedule... Hoping to get waited on early but I had an appointment to replace one damaged wheel rim at 1 o’clock..... I arrived at 12 o’clock ahead of schedule... Hoping to get waited on early but that didn’t work...... As of a fact , my vehicle wasn’t ready until about 3 o’clock...... I was very disappointed in the service.... More

THESE xxxxxxxx AT THIS DEALERSHIP ARE REAL PIECES OF xxxx ! I TOOK MY CAR THERE TO THIS DEALERSHIP CAUSE IT WAS RUNNING HOT. THESE THIEVING xxx xxxxxxxxxxxxx DID A MAJOR REPAIR ON THE WATER PUMP BUT WERE TOO I TOOK MY CAR THERE TO THIS DEALERSHIP CAUSE IT WAS RUNNING HOT. THESE THIEVING xxx xxxxxxxxxxxxx DID A MAJOR REPAIR ON THE WATER PUMP BUT WERE TOO MOTHERxxxxING DUMB AND LAZY TO CHANGE A TEN DOLLAR THERMOSTAT. I PICKED THE CAR WHEN THEY SAID IT WAS READY. I DIDN'T EVEN MAKE IT HOME AND THE CAR RAN HOT SO BACK TO THE DEALER I GO. THEY TAKE THE CAR AND CHECK IT OUT AND SAY MY THERMOSTAT WAS BAD. I SAY TO THEM YOU DID A MAJOR OVER HEATING REPAIR AN ALLEY MECHANIC WOULD HAVE CHANGED A TEN DOLLAR PART LIKE THAT. THEY CHARGE ME AGAIN IN ADDITION TO THE MONEY I JUST MOTHERxxxxING PAID TO PICK THE CAR UP WHEN THEY SAID IT WAS FINISHED. THESE PEOPLE AT THIS PLACE CASTLE BUICK GMC OF NORTH RIVERSIDE ARE HEARTLESS INCONSIDERATE PIECES OF xxxx!!!! I BOUGHT TWO NEW CARS FROM THESE xxxxxxx AND ALWAYS LET THEM DO MY REPAIRS AND THIS AND THIS AND THIS IS THE WAY THEY TREAT ME! THEY ARE SUPPOSE TO BE EXPERTS IN REPAIR BUT YET THEY'RE PLAYING THE ALLEY MECHANIC GAME WITH PEOPLE THAT TRUSTED THEM TO SERVICE THEIR CARS. WHAT A SHAME. More

Service is the best. Work is the best. Highly recommend! I have been here several times. My mom and I have both bought cars here and have them serviced here. The service men are so respectful, honest and he I have been here several times. My mom and I have both bought cars here and have them serviced here. The service men are so respectful, honest and helpful. The work is always done with great care and detail. We will not go anywhere else! More

Great services I went in to have some work done on my car. The staff made me feel at home yet they were very professional. Highly recommended the customer service wa I went in to have some work done on my car. The staff made me feel at home yet they were very professional. Highly recommended the customer service was awesome More

New Sierra This team was absolutely wonderful to work with, and I would highly recommend Castle GMC to anyone looking for a new or used vehicle and who may need This team was absolutely wonderful to work with, and I would highly recommend Castle GMC to anyone looking for a new or used vehicle and who may need service work. More

Wonderful experience! My sister and I bought the new 2019 Buick Encore. She called me explaining the awesome service and great deal she was getting from sales rep Louis. I My sister and I bought the new 2019 Buick Encore. She called me explaining the awesome service and great deal she was getting from sales rep Louis. I immediately rushed over and was impressed as well. I was in and out in a short period of time. We both drove away with nice trucks. Thanks Castle Buick and a special thanks to Louis!!! More

Customer Service Great service, got the car I wanted at the price I wanted to pay and was out of there in less than two hours. Great job! Great service, got the car I wanted at the price I wanted to pay and was out of there in less than two hours. Great job! More

Great experience very friendly We went to purchase a new car and the help we got from Corey and Justin was great! We are very satisfied with our purchase! We went to purchase a new car and the help we got from Corey and Justin was great! We are very satisfied with our purchase! More

Hard to say! I brought my old car in for service as I always do they diagnosed my car and said that it would cost more to fix the car then what the car was worth. I brought my old car in for service as I always do they diagnosed my car and said that it would cost more to fix the car then what the car was worth. So management said to me when you are ready to buy a new car come back to castle and we will take care if you. I did come back and I purchased a used car with under 50000 miles. The car had little things wrong with it and they fixed those things. But no one offered an extended warranty to me and I thought that was very thoughtless of the salesman and management. I spoke with management about having a remote starter put on the car I purchased since my car I traded had a remote starter! Management answered once for me never answered again. The next time I purchase a car it won't be from castle and I will not be recommending any of my family or friends to castle. My family thought I was crazy for buying my car from castle after no one offered an extended warranty to me. Instead of trying to make the sale make sure you are there to really help the customer. I could have went anywhere to buy a car but I chose castle. I guess it is what it is. More

Great Staff AJ and Arnold are great. They make you feel welcome. They are helpful and polite and always kind. They answer all your questions, help fill out pape AJ and Arnold are great. They make you feel welcome. They are helpful and polite and always kind. They answer all your questions, help fill out paperwork and try to keep waiting time down to a mininum. More