Castle Buick GMC of North Riverside

yes we can but never follow through!!!! I was between 2 dealers for the purchase of the 2017 Sierra, pricing was extremely close but what sold me with Castle was they offer FREE oil changes I was between 2 dealers for the purchase of the 2017 Sierra, pricing was extremely close but what sold me with Castle was they offer FREE oil changes for life and FREE tires for life of truck. WELL this is not to be true what so ever. I was told that GM put out a Bulletin saying that they must use full synthetic oil instead of semi synthetic. so they have to charge for the difference. I have asked several times to see this letter and have yet to visually see it to know if a letter was ever issued As far as free tires , well what they don't tell you is you have to pay to have your tires rotated and balanced. and if you don't do the maintenance you don't qualify for the free tires. if you do the math of the cost of the maintenance you will have over paid for the tires if you were to just buy them outright. The other issue is the chrome on the wheels and the chrome on the running boards are clouding loosing the chrome look. the service manager took pictures to send to engineering for a solution. I waited over 6 months to get any feed back about this problem and it was not them reaching out to me. It was me that had to inquire to get answers. Once I got a approval that they have a fix for this I was told that a service adviser would call me to set up a day and time. Still waiting. The bottom line here is they have NO communication with there customers!!!! im not sure who reads this review or if anything will ever be done about it but it needs to be said!!!! I would be willing to speak with anyone who would listen if you wish to reach out to me. More

Great Service The service was very friendly and helpful. They answered all of our questions and we didn’t feel pressured at any time. Would definitely recommend get The service was very friendly and helpful. They answered all of our questions and we didn’t feel pressured at any time. Would definitely recommend getting your next car from Castle. More

Great and professional service!!! I bought a KIa Optima recently from Castle Buick North Riverside for my job needs. Everyone there such as Louis Matthews my sales person, Lonell Turn I bought a KIa Optima recently from Castle Buick North Riverside for my job needs. Everyone there such as Louis Matthews my sales person, Lonell Turner Asst manager helped with repairs, Tom Hackett Sales Manager nice guy... they are there to help you with a great vehichle and needs when you got repairs and Awesome Professional Service!!! More

Excellent Had some major work done on my vehicle, but without skipping a beat, got a loaner, rep. was great, work on vehicle was done promptly! Had some major work done on my vehicle, but without skipping a beat, got a loaner, rep. was great, work on vehicle was done promptly! More

Great Unplanned Service My car wouldn't start, and I was pretty sure it was the battery (original on a 5 1/2 year old car). A phone call confirmed they would take care of it My car wouldn't start, and I was pretty sure it was the battery (original on a 5 1/2 year old car). A phone call confirmed they would take care of it without an appointment. After getting it jumped, I headed straight for Castle. They confirmed the need for a new battery and had it replaced within the hour. Also washed the car and applied a little extra elbow grease to get most some paint off the fender! More

Right rear tire losing pressure. Castle Buick had to remove the tire from the wheel for a thorough inspection. Apparently the corrosion on the rim was causing the leak. After cleaning Castle Buick had to remove the tire from the wheel for a thorough inspection. Apparently the corrosion on the rim was causing the leak. After cleaning the rim, a sealer was applied. This seems to be working. More

Great deals Very friendly salesman (Evan). Very informative. Also listened to what I wanned in a car and found it with no problems. No issues with him or the staf Very friendly salesman (Evan). Very informative. Also listened to what I wanned in a car and found it with no problems. No issues with him or the staff at all. More

Great customer service Brandon went above and beyond to help us with all our needs. I'm really happy to have chose this dealer to buy my new truck. Brandon went above and beyond to help us with all our needs. I'm really happy to have chose this dealer to buy my new truck. More

The service was great I had problems before but overall the salesman (Evan) was a big help though out the way the manager (Corey) was excellent good jobs guys I had problems before but overall the salesman (Evan) was a big help though out the way the manager (Corey) was excellent good jobs guys More

Patient and Understanding! Tom Riggio was a great sales consultant! He was patient, understanding, and a straight shooter. He answered all my questions thoroughly and anything Tom Riggio was a great sales consultant! He was patient, understanding, and a straight shooter. He answered all my questions thoroughly and anything I was unsure about or felt was an issue he addressed it and made sure I was satisfied and confident with the outcome. There was some issues with the final contract with some of the numbers not adding up correctly and my address was incorrect. This was fixed very quick and on the spot. Overall my experience was great! Thank you for the excellent service Tom! More