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Castle Buick GMC of North Riverside

North Riverside, IL

4.0
803 Reviews
Welcome to Castle Buick GMC of North Riverside, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you. Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from North Riverside, Berwyn, Cicero, Oak Park, and Brookfield by delivering a seamless and enjoyable car-buying experience. At Castle Buick GMC of North Riverside, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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7400 West Cermak Road

North Riverside, IL

60546

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Showing 803 reviews

January 01, 2019

Excellent Dealership. Best In Chicagoland! Had an excellent experience with Castle. They are very friendly, very knowledgeable and very experienced. Brandon Rowe was my sales agent and he was o More

by Derek Douglas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Rowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Owens
Jan 02, 2019 -

Castle Buick GMC of North Riverside responded

Thank you Derek, We are very pleased to hear you had an excellent experience at our Dealership. Thank for choosing us!

January 01, 2019

Great service I received awesome service from Brandon and tom they went over and beyond for me and I appreciate your help I love my new car thanks again More

by CASSANDRAGRAYER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Rowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Riggio
Jan 02, 2019 -

Castle Buick GMC of North Riverside responded

Thank you Cassandra for the positive review, we are very pleased to hear our team member Brandon and Tome provided you an excellent customer service. Thank you for choosing Castle as your dealership.

January 01, 2019

No customer support I never received my bill of sale so I can not purchase a Chicago city sticker. After numerous phone calls and emails in the last 2 weeks I still do n More

by HUMPIEDOG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tito Villalvazo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Genna
Jan 02, 2019 -

Castle Buick GMC of North Riverside responded

Hello, in order to assist you as fast as we can please send an email explaining the whole scenario to Corey Owens at cowens@castleguy.com. We look forward to finding a resolution!

December 28, 2018

Castle Buick service Service at Castle Buick is friendly and efficient. The service provided by Telly V. is outstanding and he takes the time to explain everything done t More

by rgunnar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito Villalvazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Telly V.
Jan 02, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for reviewing our Service team and department, we appreciate your review and we are pleased to hear you had a friendly and efficient visit to our dealership. Looking forward to assisting you again.

December 28, 2018

Nice and Easy Salesman Ernie Showed me what I wanted, answered all my Questions, had me Financed and out of there in less than 2hrs. I would Recommend this dealersh More

by Coach Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernest Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Owens
Jan 02, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for taking your time to review us. Congratulations on your Purchase!

December 26, 2018

Expedited Service with a smile! 😃😃 Castle Buick GMC of North Riverside always will be THE BEST Dealership in Illinois! I Recommend this Service Team with 5 STARS ?????????? For Customer More

by OBEDA01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Che Bess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Owens, Steven Uginchus
Dec 27, 2018 -

Castle Buick GMC of North Riverside responded

Customer service is our #1 priority at our dealership and we couldn't do it without you and our dedicated team! It makes us happy to hear how enjoyable your car-buying experience was at our dealership. We hope you enjoy your 2018 GMC ACADIA for many years and we look forward to seeing you back again! Thanks again for choosing us!

December 25, 2018

Amazing people People there care for you, and they take customer service excellent hope to keep doing business with them in the future great people to work with it More

by BELTRANANTOBELLI07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Beckett
Dec 27, 2018 -

Castle Buick GMC of North Riverside responded

Thank you for your kind words and review. If you need additional help, our team is poised to be there for you. Best wishes for the New Year!

December 24, 2018

Schedule maintenance visit I was in and out in no time. Didn’t like the free car was I received. The back of the car was not cleaned completely. Other than that, everything w More

by kkarenjwesley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raul
Dec 27, 2018 -

Castle Buick GMC of North Riverside responded

Your time is valuable and we're glad we were able to get you in and out in a short period of time. We appreciate your comments and thank you for taking the time to let us know about the experience you had. Happy New Year!

December 24, 2018

Service is awesome!!! Castle does the work for the customers to a T! AJ in service explains everything so well ! I recommend Castle to anyone looking for sales or service!! More

by heydave75
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
AJ, Arnold , Steven Uginchus
Dec 27, 2018 -

Castle Buick GMC of North Riverside responded

Hi Dave, Thank you for your positive feedback. We greatly appreciate your business and we're thankful you chose us! Happy New Year!

December 24, 2018

Very good! The service has always been good. I continue to bring my vehicle in to be service and (LT) it has been courteous an explain what is required to repair More

by williamnorwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernest Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LT
Dec 27, 2018 -

Castle Buick GMC of North Riverside responded

Hi William, Thank you for your feedback. We're proud of our service team and we thank you for your loyalty and appreciation of LT. Happy New Year!

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