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Castle Buick GMC of North Riverside

North Riverside, IL

4.0
798 Reviews
Castle Buick GMC has proudly served the Chicagoland area for over 30 years. Since opening in 1980, we have been the Midwest’s premier Buick GMC destination. We take pride in being a locally-owned and trusted member of the NORTH RIVERSIDE community in Illinois. For many years, NORTH RIVERSIDE, Cicero, Berwyn, Brookfield, Lyons, Oak Park, Maywood, River Forest, Elmwood, Chicago, and surrounding neighbors have visited us for a trustworthy and attentive car buying experience. We want you to experience The Castle Difference today and see for yourself why others choose Castle Buick GMC as their go-to Buick-GMC dealership for Buick lease deals and GMC financing offers!
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7400 West Cermak Road

North Riverside, IL

60546

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Showing 798 reviews

January 08, 2019

New car purchase I wild have given 5 stars but they told me that had the car I wanted and when I went in they didn't. I don't like being lied to, nobody does. More

by SPBIESCHKE
Recommend Dealer
Yes
Employees Worked With
Che Bess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Genna
Jan 09, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for your honest review, we are sorry for any miscommunication. We look forward to assisting you again in the future!

January 08, 2019

Service on my truck Waited to long to find out what was going on with my truck than waited two hours for a ride home and than was told it would be done that day and waite More

by martysheryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 08, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for taking your time to honestly review us, every comment helps us get better at providing the best customer service to our clients. We look forward to assisting you again in the future!

January 03, 2019

Oil change LT was phenomenal, as usual. Great service, quick and fairly priced. He and Maricruz found me this car. A great place to go to buy a car and have it s More

by Jessica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maricruz Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LT (Lionel Turner)
Jan 07, 2019 -

Castle Buick GMC of North Riverside responded

Hello Jessica, Thank you for taking your time to review us we are very glad you had an excellent experience choosing your vehicle and in our service department!

January 03, 2019

Service Did not want to service my car claimed I had not followed every service, even though I did. Did not want to give free tires that were included went pu More

by elenorodriguez62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ernest Bell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2019 -

Castle Buick GMC of North Riverside responded

Hi Eleno, we would love to hear from you so we are able to understand your situation more. Please reach out to Corey Owens at cowens@castleguy.com at your earliest convenience so we can assist you further.

January 01, 2019

No customer support I never received my bill of sale so I can not purchase a Chicago city sticker. After numerous phone calls and emails in the last 2 weeks I still do n More

by HUMPIEDOG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tito Villalvazo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Genna
Jan 02, 2019 -

Castle Buick GMC of North Riverside responded

Hello, in order to assist you as fast as we can please send an email explaining the whole scenario to Corey Owens at cowens@castleguy.com. We look forward to finding a resolution!

January 01, 2019

Boyle Service salesman was great he addressed all concerns and gave a fair price. Overall we were very happy and the service was quick and prompt More

by meg.boyle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan
Jan 02, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for taking your time to review us, we are pleased to hear our service team provided you with a excellent service.

January 01, 2019

Excellent Dealership. Best In Chicagoland! Had an excellent experience with Castle. They are very friendly, very knowledgeable and very experienced. Brandon Rowe was my sales agent and he was o More

by Derek Douglas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Rowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Owens
Jan 02, 2019 -

Castle Buick GMC of North Riverside responded

Thank you Derek, We are very pleased to hear you had an excellent experience at our Dealership. Thank for choosing us!

January 01, 2019

Great service I received awesome service from Brandon and tom they went over and beyond for me and I appreciate your help I love my new car thanks again More

by CASSANDRAGRAYER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Rowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Riggio
Jan 02, 2019 -

Castle Buick GMC of North Riverside responded

Thank you Cassandra for the positive review, we are very pleased to hear our team member Brandon and Tome provided you an excellent customer service. Thank you for choosing Castle as your dealership.

December 28, 2018

Castle Buick service Service at Castle Buick is friendly and efficient. The service provided by Telly V. is outstanding and he takes the time to explain everything done t More

by rgunnar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito Villalvazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Telly V.
Jan 02, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for reviewing our Service team and department, we appreciate your review and we are pleased to hear you had a friendly and efficient visit to our dealership. Looking forward to assisting you again.

December 28, 2018

Nice and Easy Salesman Ernie Showed me what I wanted, answered all my Questions, had me Financed and out of there in less than 2hrs. I would Recommend this dealersh More

by Coach Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernest Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Owens
Jan 02, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for taking your time to review us. Congratulations on your Purchase!

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