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Castle Buick GMC of North Riverside

North Riverside, IL

4.0
803 Reviews
Welcome to Castle Buick GMC of North Riverside, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you. Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from North Riverside, Berwyn, Cicero, Oak Park, and Brookfield by delivering a seamless and enjoyable car-buying experience. At Castle Buick GMC of North Riverside, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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7400 West Cermak Road

North Riverside, IL

60546

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Showing 803 reviews

January 11, 2019

Outstanding Service Center Hello, I am a regular at Castle Buick GMC Dealer and Thanks to Lonell and AJ for the super customer service and for making m feel like family a More

by aleidarobles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito Villalvazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonell / AJ / Corey Owens / Ernest Bell
Jan 11, 2019 -

Castle Buick GMC of North Riverside responded

Thank you very much for taking your time to review us! We value very much all of our customers, that's why we are committed to always provide the best customer service possible! We look forward to assisting you again in the future!

January 10, 2019

Tire Replaced Service technician Raul was great!!! He was knowledgeable Friendly and beyond nice!!! Took care of my car and I am very pleased. It was a pleasure wo More

by holmescarolyn
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raul, Corey Owens, Lou Mathews
Jan 11, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for trusting Castle with your vehicle service, we look forward to assisting you again in the future!

January 10, 2019

Castle Buick GMC always treats me like family . They are courteous and always willing to go above and beyond. Corey, Ernie, LT and Arnold, just to name a few, have provided excellent service to me More

by gcleft44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernest Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonell "LT" Turner, Corey Owens
Jan 11, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for taking your time to review our service department and trust us with your vehicles. We look forward to assisting you again in the future!

January 09, 2019

Awesome Corey and Tito always come through when the going gets tough. Been dealing with Castle Buick for years and always satisfied with Corey and Tito’s expe More

by MaryG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito Villalvazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Owens
Jan 09, 2019 -

Castle Buick GMC of North Riverside responded

Thank you trusting Castle Buick, We look forward to assisting you again in the future!. Congratulations on your new purchase!

January 08, 2019

New car purchase I wild have given 5 stars but they told me that had the car I wanted and when I went in they didn't. I don't like being lied to, nobody does. More

by SPBIESCHKE
Recommend Dealer
Yes
Employees Worked With
Che Bess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Genna
Jan 09, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for your honest review, we are sorry for any miscommunication. We look forward to assisting you again in the future!

January 08, 2019

Excellent Experience Evan and Joe Genna were awesome. Turned an awful day into a wonderful day! Thanks so much! My second car from this location and won’t be the last. More

by lcr
Recommend Dealer
Yes
Employees Worked With
Joe Genna, Evan Moen
Jan 09, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for your trust in Castle, we value our loyal customers! We look forward to assisting you again in the future!

January 08, 2019

Service on my truck Waited to long to find out what was going on with my truck than waited two hours for a ride home and than was told it would be done that day and waite More

by martysheryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 08, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for taking your time to honestly review us, every comment helps us get better at providing the best customer service to our clients. We look forward to assisting you again in the future!

January 03, 2019

Oil change LT was phenomenal, as usual. Great service, quick and fairly priced. He and Maricruz found me this car. A great place to go to buy a car and have it s More

by Jessica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maricruz Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LT (Lionel Turner)
Jan 07, 2019 -

Castle Buick GMC of North Riverside responded

Hello Jessica, Thank you for taking your time to review us we are very glad you had an excellent experience choosing your vehicle and in our service department!

January 03, 2019

Service Did not want to service my car claimed I had not followed every service, even though I did. Did not want to give free tires that were included went pu More

by elenorodriguez62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ernest Bell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2019 -

Castle Buick GMC of North Riverside responded

Hi Eleno, we would love to hear from you so we are able to understand your situation more. Please reach out to Corey Owens at cowens@castleguy.com at your earliest convenience so we can assist you further.

January 01, 2019

Boyle Service salesman was great he addressed all concerns and gave a fair price. Overall we were very happy and the service was quick and prompt More

by meg.boyle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan
Jan 02, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for taking your time to review us, we are pleased to hear our service team provided you with a excellent service.

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