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Castle Buick GMC of North Riverside

North Riverside, IL

3.9
802 Reviews
Welcome to Castle Buick GMC of North Riverside, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you. Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from North Riverside, Berwyn, Cicero, Oak Park, and Brookfield by delivering a seamless and enjoyable car-buying experience. At Castle Buick GMC of North Riverside, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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7400 West Cermak Road

North Riverside, IL

60546

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Showing 802 reviews

January 19, 2019

Horrible besides Paul. He’s the only reason I gave 1 star No words can explain my experience. I should have listened to people when they said don’t go to Castle the first time after their experiences More

by greeneyes1001
Recommend Dealer
No
Employees Worked With
Jose Roman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Beckett
Jan 23, 2019 -

Castle Buick GMC of North Riverside responded

We would like to learn more about what happened so we can help remedy your issue. Please reach out to Corey Owens at cowens@castleguy.com at your earliest convenience so we can explore your problem, as learning about your experience is the only way we can assist you further.

January 17, 2019

Excellent salesmanship The salesman was very knowledgeable about the vehicle and very helpful all the way through. Rudy was also helpful at the end of the process I want mo More

by masters1880
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Owens, Lou Mathews
Jan 17, 2019 -

Castle Buick GMC of North Riverside responded

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and we agree, Rudy is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!

January 16, 2019

Very nice Sales person I had a very good experience and I was very pleased with the purchase and Paul the sales person he was a very good person to deal with I recommend you More

by JOYBABYYOU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Genna, Paul Beckett
Jan 17, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for your five-star rating and positive experience purchasing a new vehicle with the help of Paul. We look forward to seeing you for any questions or service you may need. Congratulations on the new purchase.

January 16, 2019

Amazing! Great customer service. Vey nice location. Location has a kids room. Sales person was very knowledgeable and had excellent customer service. The entir More

by KRAMIREZ_89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito Villalvazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2019 -

Castle Buick GMC of North Riverside responded

We always want to hear back from our clients and we're glad you and the kids had such a positive experience with us! We sincerely value your business and look forward to your next visit!

January 15, 2019

Warranty work I needed some warranty work on my 2018 Buick Regal GS. I was given a loner car which I had for a week. Castle was waiting for parts. My car was repair More

by jborowiak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Rowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Uginchus
Jan 16, 2019 -

Castle Buick GMC of North Riverside responded

We're glad to hear you and the Buick Regal were taken care of and we appreciate your positive review. It's always a good idea to bundle the work and get the blades and oil changed and have the tires rotated. Smart maintenance planning! We look forward to your next visit and wish you happy road trips.

January 14, 2019

Better than before Better Service than before Great Service this time tires got rotated and reset button was done and tires had air all the way around very good. More

by bishop9182002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Che Bess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for the kind review while your vehicle was being serviced. We hope you had some time to sit back and enjoy the coffee while your tires were rotated. We look forward to your next visit!

January 14, 2019

I love it e I love everything no complaints about nothing I had my coffee my phone and the wait feels less than I thought I like the they have popcorn very yummy More

by Leticialagunas@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I forgot his name , Steven Uginchus
Jan 16, 2019 -

Castle Buick GMC of North Riverside responded

Hi Leticia, We're glad you took the time to come and take care of your vehicle. It's nice to fill the time with coffee topped off with a little popcorn. We appreciate your positive review and wish you safe travels on the road.

January 12, 2019

Great customer service Paul worked with us to secure an affordable deal, with my not so perfect credit. He helped us secure a god finance deal. Thanks Pual! More

by ASIA42488
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Genna, Paul Beckett
Jan 16, 2019 -

Castle Buick GMC of North Riverside responded

We're glad to hear Paul was able to find a good fit with a new vehicle and financing. We work diligently to find the right rate so our customers can drive off the lot happy and satisfied. Thank you for the positive review!

January 12, 2019

Great service. Very good overall experience. I have been doing business with Castle Buick GMC for many years and I have never been disappointed. Have recommended Ca More

by SHAYSHAY36
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Owens, Lou Mathews
Jan 16, 2019 -

Castle Buick GMC of North Riverside responded

We appreciate your loyalty and confidence in our dealership and vehicles. Our goal is to take care of our customers and to provide the best in service possible. Thank you for your positive review and we look forward to your continued business.

January 11, 2019

Outstanding Service Center Hello, I am a regular at Castle Buick GMC Dealer and Thanks to Lonell and AJ for the super customer service and for making m feel like family a More

by aleidarobles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito Villalvazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lonell / AJ / Corey Owens / Ernest Bell
Jan 11, 2019 -

Castle Buick GMC of North Riverside responded

Thank you very much for taking your time to review us! We value very much all of our customers, that's why we are committed to always provide the best customer service possible! We look forward to assisting you again in the future!

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