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Castle Buick GMC of North Riverside
North Riverside, IL
802 Reviews
Welcome to Castle Buick GMC of North Riverside, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you.
Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from North Riverside, Berwyn, Cicero, Oak Park, and Brookfield by delivering a seamless and enjoyable car-buying experience.
At Castle Buick GMC of North Riverside, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
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Showing 802 reviews
March 02, 2019
Service timely and complete Appointment was easy to make, taken in promptly, discussed suggested service, and service details reviewed at end. Pleasant, clean waiting area, frie Appointment was easy to make, taken in promptly, discussed suggested service, and service details reviewed at end. Pleasant, clean waiting area, friendly staff ready to answer any questions. More
by ramirezpatricia732
Verified CustomerEmployees Worked With
February 28, 2019
We Shall See I purchased a vehicle with a trade in and felt disrespected with the initial offer. Almost walked away without saying goodbye. Long story short, we I purchased a vehicle with a trade in and felt disrespected with the initial offer. Almost walked away without saying goodbye. Long story short, we agreed to disagree and came to terms for a vehicle. I will visit again but leery of purchasing. Overall the dealership does get 4 stars because the initial salesmen I spoke with. More
by GotRentToPay
February 28, 2019
The Pinnacle of Dealers Stopped by to look at a 2019 GMC Sierra AT4, walked in the door and I was driving within 15 minutes. Che Bess took care of me on the floor, answered Stopped by to look at a 2019 GMC Sierra AT4, walked in the door and I was driving within 15 minutes. Che Bess took care of me on the floor, answered all the questions I had, showed me some new features that I was unaware of and let me drive whatever I wanted. He then proceeded to hammer out a great deal with Corey Owens to get me into the truck of my dreams!!! Everyone around the sales floor was incredibly friendly, helpful and knowledgeable. On top of amazing service, the builds Castle are putting together for their lot are loaded with OPTIONS!!! You want to see a truck with this, that, or the other, they probably have it. Rudy Escharneo is the man you'll want to thank for building the truck you drive off their lot, he's good! THANK YOU RUDY!!! These guys even secured an interest rate that was better than what I got from my local bank. Thank you Castle Buick GMC. You should definitely purchase your next truck from these guys. All the best, Dominic Frese More
by DOMINIC FRESE
February 28, 2019
Engine issues I have been having issues with my vehicle - tremoring of the vehicle, hesitation with acceleration, and traction light indicator. I brought my vehicle I have been having issues with my vehicle - tremoring of the vehicle, hesitation with acceleration, and traction light indicator. I brought my vehicle in to be evaluated and was told that even though codes have been retrieved showing intermittent issues, because nothing was able to be duplicated while the vehicle was at the dealership nothing could be done. Within 15 minutes of my 30-mile commute home, I again begin to have the same issues. My vehicle was just there a few months ago because of the same problems. At that time it was noted that I had one or two spark plug coils that had failed. I was told at that time, it's possible that I may have the same issues with the other coils and if my vehicle begin acting the same way to bring it back, which I did. I was charged the diagnostic fee and told to " bring it back if you continue to have problems". It is unclear to me as to why no repairs or replacement can be made unless there is complete part failure. Do I bring my vehicle back daily or weekly, continuing to pay the diagnostic fee each time...until? I hope there would be a better solution. The customer service representative was very nice and did his best to be very reassuring, but I still have concerns I asked for my vehicle to be taken out and driven because I experience the above issues on a daily basis and to be told that nothing happened that day, but 15 minutes after I'm in my vehicle I have the same issues, I wonder if my vehicle was even taken out, and if so was if it driven for any length of time to give the vehicle a chance to show the issue. My concern is not with customer service, each time I'm there I' am always treated nicely my concern is with the evaluation of my vehicle. More
by Customer601
February 27, 2019
New SUV purchase Dealer experience was great except for the price discrepency on one of the rebates we had. Worked through it though and was able to meet the promised Dealer experience was great except for the price discrepency on one of the rebates we had. Worked through it though and was able to meet the promised price. More
by 123
Employees Worked With
February 25, 2019
Oil change and maintenance sercive on my lease. Don't know who the service guy was and don't care to! He is one of the laziest servicemen at the desk there! Not friendly at all. Castle was one of th Don't know who the service guy was and don't care to! He is one of the laziest servicemen at the desk there! Not friendly at all. Castle was one of the friendliest Buick dealerships around. Once I'm done with this lease, I don't think I will be coming back there for my 4th lease. More
by REE929
February 25, 2019
Quality service Very friendly staff, quality of work was excellent. No problems so far since the repair. I highly recommend this company and dealership. Facility is c Very friendly staff, quality of work was excellent. No problems so far since the repair. I highly recommend this company and dealership. Facility is clean with great atmosphere. More
by rtitco
Employees Worked With
Service agents
February 25, 2019
Challenging The people were nice. The inventory and facility was clean. Prices for financing could be better when you have good credit. Corey did an excellent jo The people were nice. The inventory and facility was clean. Prices for financing could be better when you have good credit. Corey did an excellent job communicating and customer satisfaction. Overall good experience. More
by NATALIE_111
Employees Worked With
Corey Owens
February 23, 2019
very good I tried to deal with dealerships near me, but didn't have much luck. Found Castle on the internet, and I'm glad I did. I tried to deal with dealerships near me, but didn't have much luck. Found Castle on the internet, and I'm glad I did. More
by Playset
February 22, 2019
Great Service Always great service AJ is awesome Always leave very satisfied with all my concerns Taken care off-AJ always makes our experience very good Thank Y Always great service AJ is awesome Always leave very satisfied with all my concerns Taken care off-AJ always makes our experience very good Thank You AJ More
by ajurado07
Employees Worked With
Other Employees :
LT and Arnold and I see John is back, Steven Uginchus
