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Castle Buick GMC of North Riverside
North Riverside, IL
802 Reviews
Welcome to Castle Buick GMC of North Riverside, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you.
Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from North Riverside, Berwyn, Cicero, Oak Park, and Brookfield by delivering a seamless and enjoyable car-buying experience.
At Castle Buick GMC of North Riverside, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
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Showing 802 reviews
March 08, 2019
Great service, great value Ernest Bell was my sales person, straight forward great customer service and without a doubt a visit at castle Buick, my family appreciates the servic Ernest Bell was my sales person, straight forward great customer service and without a doubt a visit at castle Buick, my family appreciates the services More
by JROBLEDO803
Verified Customer
March 07, 2019
Great service, just bought my second car, from Castle, excellent service, my salesperson Evan, was Great, Nice and courtesy. And the service dept, is Great service, just bought my second car, from Castle, excellent service, my salesperson Evan, was Great, Nice and courtesy. And the service dept, is Great also. More
by ALTHWALT
Employees Worked With
Joe Genna, Evan Moen
March 07, 2019
Great staff Leonell is suck a professional. Any time I come in he is so cordial attentive and makes sure all my concerns are addressed. He is an asset to this dea Leonell is suck a professional. Any time I come in he is so cordial attentive and makes sure all my concerns are addressed. He is an asset to this dealership More
by 4ada.rivera
Employees Worked With
Leonell
March 07, 2019
Purchase of Buick Regal We initially went to Castle to look at the Regal but from the time we walked in the door the experience was top notch. Very knowledgeable about the ca We initially went to Castle to look at the Regal but from the time we walked in the door the experience was top notch. Very knowledgeable about the car and transparent on the pricing. We would recommend Castle to others More
by SH617
March 05, 2019
Highly Recommend Strongly Recommend Castle, specifically Brandon, to anyone in search of a vehicle. My husband and I have recently purchased/leased two vehicles in the Strongly Recommend Castle, specifically Brandon, to anyone in search of a vehicle. My husband and I have recently purchased/leased two vehicles in the past year from Castle. Brandon made each experience effortless and at no point did we feel as if we were given a pressured pitch. He was very informative and honest about our purchases which is why we will continue to go back and recommend Castle. More
by SHELLY.L.SEARS
March 05, 2019
Brandon Rowe is the reason I purchase atvthis dealership. Brandon takes the time to listen to my concerns and address those concerns. I was assured I woukd be able to address future issues with confidence. Brandon takes the time to listen to my concerns and address those concerns. I was assured I woukd be able to address future issues with confidence. More
by MARK.COZZI17
March 04, 2019
Great service dept They have always been helpful, and great service. And the work is always done in a timely manner. I would recommend this service department to everyon They have always been helpful, and great service. And the work is always done in a timely manner. I would recommend this service department to everyone. More
by boone.steven
Employees Worked With
Arnold Muse
March 04, 2019
Misleading financials, Poor advocacy My experience with the dealership overall was not an impressive one. For starters, I felt that my salesman, Louis Mathews was anxious to just sale me My experience with the dealership overall was not an impressive one. For starters, I felt that my salesman, Louis Mathews was anxious to just sale me a car without advocating for any form of negotiation with business manager. I presented Louis and the business manager a copy of all cost and fees associated with the purchase of my vehicle according to Castle Buick website. During the final cost, I learned that a $725 dealer fee was to be charge; however, this was not listed on my printout from them website. Upon presenting documentation, the business manager stated that it was a mistake on the website and that he would have to have someone else fix the error. I expressed my dissatisfaction due to the contrary information from the website and from the general manager. Had I known about the additional fee, I probably would have gone elsewhere, but that option was not given to me until I arrived at the dealership and learned of another fee. The vehicle was for my parents in Louisiana, therefore, if the dealer fee factor in any free cost of maintenance such as oil changes, I did not need those because the vehicle was going reside in Louisiana. In addition, the detailing of the vehicle was done poorly, as the detailing person failed to clean open food between driver's seat and arm rest. I returned the vehicle before driving off the lot because of such to have it cleaned. The other detailed personnel did not cleaned what appeared to be a spilled beverage on the front side of the back seat. Eventually, I took the car to a detail shop and had them to clean everything. Once I got to Louisiana on Sunday, March 3, 2019, I learned that one of the car remotes did not work. I gave it my luck to purchase a battery, which resolved the issue. I'm not sure if this was just an isolated incident or not but I did want to give my honest feedback on this survey. More
by JHAYES228
Employees Worked With
Lou Mathews
March 04, 2019
Dishonest business practices They gave a fake credit score! They are not straight forward with their deals/incentives! There are no military discounts! They only try to sell the v They gave a fake credit score! They are not straight forward with their deals/incentives! There are no military discounts! They only try to sell the vehicles they want you to purchase, not the ones that you have researched for yourself! They are liars and extremely untrustworthy! I have a current 2017 Terreain on lease that they failed to inform about the 4 month turn in discount! They also made us pay for the FREE oil changes that our paperwork said we were entitled to, which of course is no longer offered! They would not refund our money! GOING TO FORD OR CHEVY! Would rather have a new Terrain but never dealing with CASTLE for anything except to turn my current lease in, as soon as I get another car! More
by mcnultyk1
Employees Worked With
Corey Owens, Tom Riggio
March 02, 2019
Great service Greeted at the door. Salesman was very pleasant and straight to the point. Got me the vehicle I wanted with no problems. Excellent customer service. Greeted at the door. Salesman was very pleasant and straight to the point. Got me the vehicle I wanted with no problems. Excellent customer service. More
by GAYLEKING334
