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Castle Buick GMC of North Riverside
North Riverside, IL
798 Reviews
Castle Buick GMC has proudly served the Chicagoland area for over 30 years. Since opening in 1980, we have been the Midwest’s premier Buick GMC destination. We take pride in being a locally-owned and trusted member of the NORTH RIVERSIDE community in Illinois. For many years, NORTH RIVERSIDE, Cicero, Berwyn, Brookfield, Lyons, Oak Park, Maywood, River Forest, Elmwood, Chicago, and surrounding neighbors have visited us for a trustworthy and attentive car buying experience. We want you to experience The Castle Difference today and see for yourself why others choose Castle Buick GMC as their go-to Buick-GMC dealership for Buick lease deals and GMC financing offers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 798 reviews
March 05, 2019
Highly Recommend Strongly Recommend Castle, specifically Brandon, to anyone in search of a vehicle. My husband and I have recently purchased/leased two vehicles in the Strongly Recommend Castle, specifically Brandon, to anyone in search of a vehicle. My husband and I have recently purchased/leased two vehicles in the past year from Castle. Brandon made each experience effortless and at no point did we feel as if we were given a pressured pitch. He was very informative and honest about our purchases which is why we will continue to go back and recommend Castle. More
by SHELLY.L.SEARS
Verified Customer
March 05, 2019
Brandon Rowe is the reason I purchase atvthis dealership. Brandon takes the time to listen to my concerns and address those concerns. I was assured I woukd be able to address future issues with confidence. Brandon takes the time to listen to my concerns and address those concerns. I was assured I woukd be able to address future issues with confidence. More
by MARK.COZZI17
March 04, 2019
Great service dept They have always been helpful, and great service. And the work is always done in a timely manner. I would recommend this service department to everyon They have always been helpful, and great service. And the work is always done in a timely manner. I would recommend this service department to everyone. More
by boone.steven
Employees Worked With
Arnold Muse
March 04, 2019
Misleading financials, Poor advocacy My experience with the dealership overall was not an impressive one. For starters, I felt that my salesman, Louis Mathews was anxious to just sale me My experience with the dealership overall was not an impressive one. For starters, I felt that my salesman, Louis Mathews was anxious to just sale me a car without advocating for any form of negotiation with business manager. I presented Louis and the business manager a copy of all cost and fees associated with the purchase of my vehicle according to Castle Buick website. During the final cost, I learned that a $725 dealer fee was to be charge; however, this was not listed on my printout from them website. Upon presenting documentation, the business manager stated that it was a mistake on the website and that he would have to have someone else fix the error. I expressed my dissatisfaction due to the contrary information from the website and from the general manager. Had I known about the additional fee, I probably would have gone elsewhere, but that option was not given to me until I arrived at the dealership and learned of another fee. The vehicle was for my parents in Louisiana, therefore, if the dealer fee factor in any free cost of maintenance such as oil changes, I did not need those because the vehicle was going reside in Louisiana. In addition, the detailing of the vehicle was done poorly, as the detailing person failed to clean open food between driver's seat and arm rest. I returned the vehicle before driving off the lot because of such to have it cleaned. The other detailed personnel did not cleaned what appeared to be a spilled beverage on the front side of the back seat. Eventually, I took the car to a detail shop and had them to clean everything. Once I got to Louisiana on Sunday, March 3, 2019, I learned that one of the car remotes did not work. I gave it my luck to purchase a battery, which resolved the issue. I'm not sure if this was just an isolated incident or not but I did want to give my honest feedback on this survey. More
by JHAYES228
Employees Worked With
Lou Mathews
March 04, 2019
Dishonest business practices They gave a fake credit score! They are not straight forward with their deals/incentives! There are no military discounts! They only try to sell the v They gave a fake credit score! They are not straight forward with their deals/incentives! There are no military discounts! They only try to sell the vehicles they want you to purchase, not the ones that you have researched for yourself! They are liars and extremely untrustworthy! I have a current 2017 Terreain on lease that they failed to inform about the 4 month turn in discount! They also made us pay for the FREE oil changes that our paperwork said we were entitled to, which of course is no longer offered! They would not refund our money! GOING TO FORD OR CHEVY! Would rather have a new Terrain but never dealing with CASTLE for anything except to turn my current lease in, as soon as I get another car! More
by mcnultyk1
Employees Worked With
Corey Owens, Tom Riggio
March 02, 2019
Great service Greeted at the door. Salesman was very pleasant and straight to the point. Got me the vehicle I wanted with no problems. Excellent customer service. Greeted at the door. Salesman was very pleasant and straight to the point. Got me the vehicle I wanted with no problems. Excellent customer service. More
by GAYLEKING334
March 02, 2019
Service timely and complete Appointment was easy to make, taken in promptly, discussed suggested service, and service details reviewed at end. Pleasant, clean waiting area, frie Appointment was easy to make, taken in promptly, discussed suggested service, and service details reviewed at end. Pleasant, clean waiting area, friendly staff ready to answer any questions. More
by ramirezpatricia732
Employees Worked With
February 28, 2019
We Shall See I purchased a vehicle with a trade in and felt disrespected with the initial offer. Almost walked away without saying goodbye. Long story short, we I purchased a vehicle with a trade in and felt disrespected with the initial offer. Almost walked away without saying goodbye. Long story short, we agreed to disagree and came to terms for a vehicle. I will visit again but leery of purchasing. Overall the dealership does get 4 stars because the initial salesmen I spoke with. More
by GotRentToPay
February 28, 2019
The Pinnacle of Dealers Stopped by to look at a 2019 GMC Sierra AT4, walked in the door and I was driving within 15 minutes. Che Bess took care of me on the floor, answered Stopped by to look at a 2019 GMC Sierra AT4, walked in the door and I was driving within 15 minutes. Che Bess took care of me on the floor, answered all the questions I had, showed me some new features that I was unaware of and let me drive whatever I wanted. He then proceeded to hammer out a great deal with Corey Owens to get me into the truck of my dreams!!! Everyone around the sales floor was incredibly friendly, helpful and knowledgeable. On top of amazing service, the builds Castle are putting together for their lot are loaded with OPTIONS!!! You want to see a truck with this, that, or the other, they probably have it. Rudy Escharneo is the man you'll want to thank for building the truck you drive off their lot, he's good! THANK YOU RUDY!!! These guys even secured an interest rate that was better than what I got from my local bank. Thank you Castle Buick GMC. You should definitely purchase your next truck from these guys. All the best, Dominic Frese More
by DOMINIC FRESE
February 28, 2019
Engine issues I have been having issues with my vehicle - tremoring of the vehicle, hesitation with acceleration, and traction light indicator. I brought my vehicle I have been having issues with my vehicle - tremoring of the vehicle, hesitation with acceleration, and traction light indicator. I brought my vehicle in to be evaluated and was told that even though codes have been retrieved showing intermittent issues, because nothing was able to be duplicated while the vehicle was at the dealership nothing could be done. Within 15 minutes of my 30-mile commute home, I again begin to have the same issues. My vehicle was just there a few months ago because of the same problems. At that time it was noted that I had one or two spark plug coils that had failed. I was told at that time, it's possible that I may have the same issues with the other coils and if my vehicle begin acting the same way to bring it back, which I did. I was charged the diagnostic fee and told to " bring it back if you continue to have problems". It is unclear to me as to why no repairs or replacement can be made unless there is complete part failure. Do I bring my vehicle back daily or weekly, continuing to pay the diagnostic fee each time...until? I hope there would be a better solution. The customer service representative was very nice and did his best to be very reassuring, but I still have concerns I asked for my vehicle to be taken out and driven because I experience the above issues on a daily basis and to be told that nothing happened that day, but 15 minutes after I'm in my vehicle I have the same issues, I wonder if my vehicle was even taken out, and if so was if it driven for any length of time to give the vehicle a chance to show the issue. My concern is not with customer service, each time I'm there I' am always treated nicely my concern is with the evaluation of my vehicle. More
by Customer601
