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Castle Buick GMC of North Riverside
North Riverside, IL
802 Reviews
Welcome to Castle Buick GMC of North Riverside, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you.
Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from North Riverside, Berwyn, Cicero, Oak Park, and Brookfield by delivering a seamless and enjoyable car-buying experience.
At Castle Buick GMC of North Riverside, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:30 PM
Sunday Closed
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Showing 802 reviews
April 10, 2019
Very deceitful, unethical, snakes. Price for truck was listed as 37,120 on car gurus. That is why I went there. No where in the paperwork is that price shown. In fact, it shows the full Price for truck was listed as 37,120 on car gurus. That is why I went there. No where in the paperwork is that price shown. In fact, it shows the full list price. Sales tax was based on this full price. Plus they added an extended warranty and some other warranty thru Ally. Neither of these were requested. Spoke with Lou who said it could be cancelled after we receive the bank and loan # but money would come off the back end of loan. Ridiculous. We called 1st thing the next morning regarding this. Still have not received bank or loan #. So now we’re borrowing 1,000 more than the car gurus price of 37,120 with a down payment of $14,000 and credit score in the 800’s. Just feel xxxxx when going over this with my wife and seeing and now understanding what they did to me. The sales people were very personable and friendly and gained my trust. But very unethical. Don’t know how they can sleep at night. More
by Ecol
April 08, 2019
Great Experience! Jose was a man of his word. I recommend this dealership to anyone who looking for a reliable car. Thank you Castle GMC. Experience! Jose was a man of his word. I recommend this dealership to anyone who looking for a reliable car. Thank you Castle GMC. More
by Mark H
Employees Worked With
April 08, 2019
Happy Buyer I appreciate all the help with my purchase Corey, Tito and the rest of your staff at Castle Buick GMC have out done yourselves once again making my ex I appreciate all the help with my purchase Corey, Tito and the rest of your staff at Castle Buick GMC have out done yourselves once again making my experience easy and exciting..This has been my second purchase at Castle and I wouldn't shop anywhere else.. I look forward to referring all my friends and family... A+++ More
by HappyBuyer
April 05, 2019
First time GMC - Nick R Tom was very helpful, and found us the perfect car! We bounced between a GMC and Buick and he was a great resource. Would highly recommend him. Tom was very helpful, and found us the perfect car! We bounced between a GMC and Buick and he was a great resource. Would highly recommend him. More
by Nick R
Employees Worked With
Tom Riggio
April 05, 2019
Great customer service I am very happy with the service I received on my last visit to the service center. I left my Buick on a Saturday to have a problem with a noise I wa I am very happy with the service I received on my last visit to the service center. I left my Buick on a Saturday to have a problem with a noise I was hearing from the front end and when checked they couldn't figure out what it was. They gave me a loaner so I wouldn't have to wait long and then to make sure they took their time to pinpoint the problem they contacted me to stay with the loaner. The assistant manager LT made sure everything was resolved and even fixed a noise from my sunroof I hadn't even noticed. He kept me informed and got everything fixed. I have taken my car in twice and have received great service with each visit. More
by mariag174
Verified CustomerEmployees Worked With
Lonell Turner
April 03, 2019
Professional & efficient. Fast sign in, explanation of service to be performed & completed in the estimated amount of time. Cost was acceptable & the device tech was professio Fast sign in, explanation of service to be performed & completed in the estimated amount of time. Cost was acceptable & the device tech was professional & polite. More
by chuck.gartland
Employees Worked With
April 01, 2019
Going from lease to a buy Thank you MariCruz for assisting me in the process of switching from a lease to a buy. Communicated w management to work on a payment that would be c Thank you MariCruz for assisting me in the process of switching from a lease to a buy. Communicated w management to work on a payment that would be comfortable for me. Only downside is that we never met the manager. No introduction, no thank you, no greeting, etc. More
by JENKIE1222
April 01, 2019
Fast and convenient Worked with LT and he was top notch through the whole process. The online booking system was great as well. Would recommend the service department Worked with LT and he was top notch through the whole process. The online booking system was great as well. Would recommend the service department and will be coming back More
by jgcollias
Employees Worked With
LT, Lou Mathews
April 01, 2019
Great service! Very happy with my experience. Tom was friendly and helpful! After a few bad experiences at other dealerships in Chicago, and was relieved to find C Very happy with my experience. Tom was friendly and helpful! After a few bad experiences at other dealerships in Chicago, and was relieved to find Castle! They are professional and friendly and I never felt pressured nor rushed. Will definitely come back to them next time I need a car. More
by CASEYVANLOON
Employees Worked With
Corey Owens, Tom Riggio
April 01, 2019
Very friendly and professional Paul and Tom were very accommodating to my needs and I drove out with the perfect vehicle! The rest of the staff also very friendly and professional. Paul and Tom were very accommodating to my needs and I drove out with the perfect vehicle! The rest of the staff also very friendly and professional. More
by MARCY
