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Castle Buick GMC of North Riverside
North Riverside, IL
798 Reviews
Castle Buick GMC has proudly served the Chicagoland area for over 30 years. Since opening in 1980, we have been the Midwest’s premier Buick GMC destination. We take pride in being a locally-owned and trusted member of the NORTH RIVERSIDE community in Illinois. For many years, NORTH RIVERSIDE, Cicero, Berwyn, Brookfield, Lyons, Oak Park, Maywood, River Forest, Elmwood, Chicago, and surrounding neighbors have visited us for a trustworthy and attentive car buying experience. We want you to experience The Castle Difference today and see for yourself why others choose Castle Buick GMC as their go-to Buick-GMC dealership for Buick lease deals and GMC financing offers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 798 reviews
April 05, 2019
Great customer service I am very happy with the service I received on my last visit to the service center. I left my Buick on a Saturday to have a problem with a noise I wa I am very happy with the service I received on my last visit to the service center. I left my Buick on a Saturday to have a problem with a noise I was hearing from the front end and when checked they couldn't figure out what it was. They gave me a loaner so I wouldn't have to wait long and then to make sure they took their time to pinpoint the problem they contacted me to stay with the loaner. The assistant manager LT made sure everything was resolved and even fixed a noise from my sunroof I hadn't even noticed. He kept me informed and got everything fixed. I have taken my car in twice and have received great service with each visit. More
by mariag174
Verified CustomerEmployees Worked With
Lonell Turner
April 03, 2019
Professional & efficient. Fast sign in, explanation of service to be performed & completed in the estimated amount of time. Cost was acceptable & the device tech was professio Fast sign in, explanation of service to be performed & completed in the estimated amount of time. Cost was acceptable & the device tech was professional & polite. More
by chuck.gartland
Employees Worked With
April 01, 2019
Going from lease to a buy Thank you MariCruz for assisting me in the process of switching from a lease to a buy. Communicated w management to work on a payment that would be c Thank you MariCruz for assisting me in the process of switching from a lease to a buy. Communicated w management to work on a payment that would be comfortable for me. Only downside is that we never met the manager. No introduction, no thank you, no greeting, etc. More
by JENKIE1222
April 01, 2019
Great service! Very happy with my experience. Tom was friendly and helpful! After a few bad experiences at other dealerships in Chicago, and was relieved to find C Very happy with my experience. Tom was friendly and helpful! After a few bad experiences at other dealerships in Chicago, and was relieved to find Castle! They are professional and friendly and I never felt pressured nor rushed. Will definitely come back to them next time I need a car. More
by CASEYVANLOON
Employees Worked With
Corey Owens, Tom Riggio
April 01, 2019
Very friendly and professional Paul and Tom were very accommodating to my needs and I drove out with the perfect vehicle! The rest of the staff also very friendly and professional. Paul and Tom were very accommodating to my needs and I drove out with the perfect vehicle! The rest of the staff also very friendly and professional. More
by MARCY
April 01, 2019
Fast and convenient Worked with LT and he was top notch through the whole process. The online booking system was great as well. Would recommend the service department Worked with LT and he was top notch through the whole process. The online booking system was great as well. Would recommend the service department and will be coming back More
by jgcollias
Employees Worked With
LT, Lou Mathews
March 31, 2019
Excellent experience. LT gave us great service LT gave us great service ..even done earlier than expected. Dealership is very friendly & personable. We certainly appreciate the free car wash. LT gave us great service ..even done earlier than expected. Dealership is very friendly & personable. We certainly appreciate the free car wash. Thanks for your professionalism More
by rose6912
Employees Worked With
LT
March 30, 2019
Best experience ever AJ was great and said I could call him It’s not often you find young people to be so accommodating.. They made it so easy .. my husband used to take care of the cars.. since he passed I’m s It’s not often you find young people to be so accommodating.. They made it so easy .. my husband used to take care of the cars.. since he passed I’m so nervous to do things myself.. AJ made me feel like family and made sure my car was done right.. he even had it washed. Thank you AJ!! More
by ARF124
Employees Worked With
AJ from service
March 30, 2019
Very smooth and stress free Brandon made the buying experience seamless, from trading in my car to selecting the car we wanted. He didn’t pressure us towards any model and made s Brandon made the buying experience seamless, from trading in my car to selecting the car we wanted. He didn’t pressure us towards any model and made sure we got what we wanted in the vehicle. I’d recommend 1st time buyers or repeat customers to him and the castle Buick dealership. I brought my own financing but they still tried to match or beat the rate I got. That was my only delay but I appreciated the effort. All in all a great car shopping experience. More
by Francisco82
March 29, 2019
Good dealership to shop for cars or trucks or SUVs I walked into the dealership and met Tom Riggio he greeted me very well and was very respectful .I told him what type of vehicle I was looking for and I walked into the dealership and met Tom Riggio he greeted me very well and was very respectful .I told him what type of vehicle I was looking for and he was so patient with me but I'm sure if it was anybody else they would have thrown me out of there I'm very happy with what I purchased appreciate his patience stayed open later than they should have to make sure I was happy with my vehicle I just want to say thank you Tom Riggio for your help and I will recommend you to anyone that is looking for a car that I know . You are a great salesman did not try to pressure me into one vehicle, you let me look and drive several vehicles. I finally found the one I wanted. A lot of dealers do not deal with stuff like that or salesman .I really want to thank you. You are the best salesman yet. More
by Laura
Employees Worked With
Tom Riggio
