Back

Castle Buick GMC of North Riverside

North Riverside, IL

4.0
798 Reviews
Castle Buick GMC has proudly served the Chicagoland area for over 30 years. Since opening in 1980, we have been the Midwest’s premier Buick GMC destination. We take pride in being a locally-owned and trusted member of the NORTH RIVERSIDE community in Illinois. For many years, NORTH RIVERSIDE, Cicero, Berwyn, Brookfield, Lyons, Oak Park, Maywood, River Forest, Elmwood, Chicago, and surrounding neighbors have visited us for a trustworthy and attentive car buying experience. We want you to experience The Castle Difference today and see for yourself why others choose Castle Buick GMC as their go-to Buick-GMC dealership for Buick lease deals and GMC financing offers!
Contact Dealership

7400 West Cermak Road

North Riverside, IL

60546

Directions

By Type

Showing 798 reviews

July 22, 2019

Positive experience This was my second time buying a car from this dealership. The service was terrific. Everyone was very helpful without being pushy. Overall, it was More

by LISALU54
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Genna, Evan Moen
Jul 25, 2019 -

Castle Buick GMC of North Riverside responded

Thank you Lisa for your Review! We are pleased to hear you had a positive experience! Enjoy your new vehicle!

July 22, 2019

No movement I brought car in stating 2 lights are on engine and traction. when I left about 20 mins later same thing so now I have to lose time at work and pay f More

by yolandacatledge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Che Bess
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2019 -

Castle Buick GMC of North Riverside responded

Yolanda, we are sorry about how you feel regarding your experience with us. Please contact Corey at cowens@castleguy.com if we can assist you with this issue.

July 18, 2019

This was my 3rd complaint about my air conditioner system This was my 3rd attempt to get my air conditioner system to work adequately. I took my vehicle in for service and was very very very annoyed that it t More

by vanessaburgess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
AJ and LT, Corey Owens
Aug 08, 2019 -

Castle Buick GMC of North Riverside responded

Vanessa, we are sorry to hear that you feel this way about your experience with us. If there is anything we can do to change your mind about our service, please contact GM Corey at cowens@castleguy.com.

July 17, 2019

AWESOME!! THIS WAS NOT A LONG PROCESS. I WAS VERY COMFORTABLE, DID NOT FEEL PRESSURED AT ALL. I PURCHASED EXACTLY WHAT I NEEDED! GREAT SERVICE. WOULD RECOMM More

by samwhite2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito Villalvazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RUDY
Jul 25, 2019 -

Castle Buick GMC of North Riverside responded

Thank you Sam for your review! We are pleased to hear had a great experience! Enjoy your new vehicle!

July 16, 2019

AMAZING Just the best experience EVER!! Joe Genna went out of his way to help us!! Nubia camas was also so helpful!! Thanks so much guys!!!!!!! More

by SUEGUZ58@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nubia Canas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Genna
Jul 25, 2019 -

Castle Buick GMC of North Riverside responded

Than you for your Review! We are glad to hear Joe and Nubia made your experience an excellent one!

July 13, 2019

Great service. Very friendly My truck was taken in as soon as i arrived, everyone was professional and friendly. I only was there for a little over and hour. More

by BKFST59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arnold\4!
Jul 26, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for your review! We are happy to hear that Arnold provided such an excellent experience!

July 12, 2019

Good Service, at Fair Prices and Great (Free ) Coffee Always great service, and honest. They don't try to sell you unneeded service. PLUS they have great free coffee in their comfortable customer waiting More

by brentborgerson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernest Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for your review Brent! We are happy to hear that Ernest was able to get you exactly what you needed!

July 10, 2019

Nothing short of exceptional! My experience at castle was above expectations! Tito Villalvazo and Karen Prado we’re great from start to finish making the transaction seamless and e More

by framirez07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito Villalvazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen Prado
Jul 26, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for your review! We are happy that Tito and Karen were able to provide you with an amazing experience!

July 08, 2019

Oil change. I waited 1-1/2 hr. for oil change. Wish it could have been shorter! Everyone was very nice. Thank you. Was surprised at $6.00 fee to cover disposal More

by dlhart410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernest Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Beckett
Jul 25, 2019 -

Castle Buick GMC of North Riverside responded

Thank you for taking the time to review us, we appreciate your words and will be working towards making our service department better!

July 07, 2019

Amazing! I've purchased and leased 4 vehicles from these guys. Obviously they are doing something right! Che and Corey have ALWAYS looked out for me and even w More

by Alisha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Che Bess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Owens
Jul 25, 2019 -

Castle Buick GMC of North Riverside responded

Alisha! Thank you for taking the time to review us! we are glad our team member could assist you in choosing the best new vehicle for you! We expect you in our service department to provide you the quality and best service possible!

...
14
...