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Castle Buick GMC of North Riverside

North Riverside, IL

3.9
802 Reviews
Welcome to Castle Buick GMC of North Riverside, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you. Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from North Riverside, Berwyn, Cicero, Oak Park, and Brookfield by delivering a seamless and enjoyable car-buying experience. At Castle Buick GMC of North Riverside, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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7400 West Cermak Road

North Riverside, IL

60546

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Showing 802 reviews

September 03, 2019

no service alignment machine not working have to wait until its ready machine has been broke for a week before I arrive no body call to tell me appointment shoul More

by beauchamp188
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Uginchus
Sep 03, 2019 -

Castle Buick GMC of North Riverside responded

Beau, We appreciate you taking the time to share this information with us and for giving us this insight into your experience. We are truly sorry to hear you feel this way and we want to talk to you personally and address any lingering concerns you may have. If you would be interested, please contact Corey Owens at cowens@castleguy.com and we would be more than happy to talk.

August 29, 2019

Great car buying experience! I recently leased a 2019 GMC Terrain from Castle GMC in North Riverside and it was a great experience! The sales department is top notch and Maricruz More

by laurensam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maricruz Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Genna
Oct 16, 2019 -

Castle Buick GMC of North Riverside responded

Lauren, we can't thank you enough for leaving us such an amazing 5-star review! We are thrilled to hear that your experiences with us have always been pleasant. We truly appreciate your continued business with us and as always are looking forward to your next visit!

August 27, 2019

Only one manager Had to wait 5hrs , to finalize details.I feel their should have been at least one more manager.Their to assist the customers. The wait time was 5hrs. More

by CGUIDER2009
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Roman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ernest Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2019 -

Castle Buick GMC of North Riverside responded

Thank you so much for taking the time to leave us this thoughtful feedback. We would love the opportunity to talk to you about how we can earn those last 2 stars. If you would be interested, please contact Corey Owens at cowens@castleguy.com and we would be more than happy to talk.

August 26, 2019

Maricruz was great, courteous and understanding My rating was based on the professionalism that was displayed throughout the dealership and my visit.. How helpful and patient Maricruz was with me an More

by GARY_A_ELEM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maricruz Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2019 -

Castle Buick GMC of North Riverside responded

Gary, thanks so much for the kind words about Maricruz and for taking the time to leave us this thoughtful feedback!

August 26, 2019

Great service department and sales personnel I have been bringing my GM cars to Castle for service since Twin Buick went out of business. I used to live closer to Twin so I bought my Pontiac G6 More

by billyb from River Forest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maricruz Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2019 -

Castle Buick GMC of North Riverside responded

Billy, we are so grateful for your business and your continued loyalty. We would like to thank you for taking the time to leave us this thoughtful and generous review and we look forward to continuing to serve you, take care!

August 25, 2019

Easy and enjoyable Ernest was great, upfront and trustworthy. I am a repeat Castle customer and would ask for him again. It was a fast and easy transaction. Very happy More

by TD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernest Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2019 -

Castle Buick GMC of North Riverside responded

TD, thank you for taking the time to leave us a 5-star review! We are truly appreciative of your continued business with us here at Castle. On behalf of Ernest and our team, we are looking forward to your next visit!

August 24, 2019

Check up🙏🏽❤️🙏🏽 I purchased my GMC Denali 2019 double cabin truck Love it, today my 3 month service is being done AJ. Welcome me an explained what is being done V More

by Chicanita77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
A.J.
Aug 26, 2019 -

Castle Buick GMC of North Riverside responded

Thank you so much for giving us all 5 stars!

August 24, 2019

Appreciation Today I went in looking for a suv and I didn’t want to pay over a certain price overall and monthly and When I tell you Ernest Bell got finished with More

by tammy.gilmore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernest Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2019 -

Castle Buick GMC of North Riverside responded

Tammy, thank you very much for taking the time to leave us such wonderful and thoughtful feedback! We are so very grateful for your business and we hope to see you again soon!

August 21, 2019

They make it about as easy as it can be Buying a car is still one of the least attractive experiences in Life, but the people at Castle made my purchase about as good as it could be. Ernie More

by bluechicago
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernest Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Owens
Aug 22, 2019 -

Castle Buick GMC of North Riverside responded

Thank you so much for taking the time to leave us this review and especially for your kind words about Ernie. We are grateful for your business and we hope to see you again soon!

August 19, 2019

Great,perfect timing! L T WAS AWESOME, SUM UP THE SITUATION AND I WAS IN&OUT BACK ON THE ROAD FEELING SAFE AND KNOWING MY TIRE WAS FIX CORRECTLY.THANKS AGAIN IT 2 THUMBS UP More

by MACK_CLINTON2003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LT,ARNOLD, AJ
Oct 16, 2019 -

Castle Buick GMC of North Riverside responded

Mack, we appreciate your positive feedback. We are delighted in knowing that you feel safe on the road. Enjoy driving, and visit us again soon!

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