Cassens Chrysler Dodge Jeep RAM - Service Center

The buying experience was great! DO NOT use their service department. They are dishonest, do terrible work that will leave you with added problems and cost twice as much out of pocke DO NOT use their service department. They are dishonest, do terrible work that will leave you with added problems and cost twice as much out of pocket!!! More

2020 Jeep JTR towed to the service department for the 2nd time in a week. Likely another misdiagnosis, complete with another no warranty charge, on $70k vehicle less than a year old backed by a $4k comprehen time in a week. Likely another misdiagnosis, complete with another no warranty charge, on $70k vehicle less than a year old backed by a $4k comprehensive extended warranty on top of the factory coverage. Even the Jeep cares case manager says they never should have charged me and submitted it to them under the jeep good will program. Front of the house has been decent in the past when I purchased 2 previous new vehicles from them but the horrible service experience will surely keep me from ever going back or recommending them to anyone. More

Great service Bought a used van from there. Found some issues the next day or two. They were able to fit me in and everything was taken care of. Bought a used van from there. Found some issues the next day or two. They were able to fit me in and everything was taken care of. More

Great service I had a recall. In fact it’s thethird one we have gotten on our 2018 Chrysler Pacifica. Since it is handicap accessible we bought it from another deal I had a recall. In fact it’s thethird one we have gotten on our 2018 Chrysler Pacifica. Since it is handicap accessible we bought it from another dealer but these guys always take care of us and repair the recall pretty darn fast. We would recommend this dealership for purchasing a new vehicle. More

Very professional. Always courteous, professional, and the service department explains to me what needs to be done without pushing more "problems" needing work. I appre Always courteous, professional, and the service department explains to me what needs to be done without pushing more "problems" needing work. I appreciate the fact I can trust their recommendations. More

Cassens And Sons NOT Trustworthy! BUYER BEWARE!!!!! Cassens and Sons is NOT a trustworthy dealership. You cannot depend on Michael Hasamear (Service manager) or Larry Wehmeyer (Pre BUYER BEWARE!!!!! Cassens and Sons is NOT a trustworthy dealership. You cannot depend on Michael Hasamear (Service manager) or Larry Wehmeyer (President) to represent your needs if you have a warranty claim because they were not willing to represent mine. Cassens was not willing to help me with my powertrain warranty. This dealership will not stand behind their customers after they get their money from you. I hope this review can help someone avoid being taken advantage by this dealership. Do not take your vechicle to Cassens and Sons service department! More

Cassens And Sons NOT Trustworthy! Be careful dealing with Mike. He is not an honest service manager. I would not take a vechicle to Cassens and Sons for any type of service, repairs Be careful dealing with Mike. He is not an honest service manager. I would not take a vechicle to Cassens and Sons for any type of service, repairs or warranty. Shame on you Mike for not representing me. Dealership will not represent you in good faith. More

Top Notch My service guy that is usually there on the weekends got me in and out just in time for me to catch an early movie with my family. Gasses has been one My service guy that is usually there on the weekends got me in and out just in time for me to catch an early movie with my family. Gasses has been one of the better dealers I have dealt with and I will continue to get my car serviced there while I have the vehicle. I would recommend that place to my friends and family as well. Great great staff and very nice people. More

Service Department /Service Manager is unprofessional Brought a Jeep and went with there oil plan coverage, They were changing my oil informing me that I was in need of an oil change when in fact the typ Brought a Jeep and went with there oil plan coverage, They were changing my oil informing me that I was in need of an oil change when in fact the type of car and oil that I was using required me to be able to go longer. The first time they did my oil change they put the wrong oil in my car and later called me back to inform me after the fact. But informed me that it wouldnt hurt my car. More