Cassens Chrysler Dodge Jeep RAM

Worst Car Buying Experience Ever Went and negotiated a purchase of a new 2017 wrangler unlimited. Sales staff assured me they were the best with customer service and staff, even spoke Went and negotiated a purchase of a new 2017 wrangler unlimited. Sales staff assured me they were the best with customer service and staff, even spoke negatively of competitors reassuring they were the best choice. After negotiating a deal to buy it, they only THEN disclosed hail damage but agreed to fix it. As soon as they were paid (cash for the deal) the customer service is astonishingly terrible. They completely disregard customer service when repairing hail damage THEY DID NOT DISSCLOSE UNTIL AFTER I AGREED TO BUY THE CAR. The second time back at the dealership was to fix the doors because water is leaking into the floorboards of the brand new car. I was met with equally disgusting and unprofessional servicemen and unacceptable behavior. These people do not care about anything but the sale and lie about their customer service and almost everything else. Do not take the risk of having the same experience as me, buy somewhere else. There are plenty of options. More

We went yesterday, just looking at maybe buying a new. We were only looking at the possibility of buying a new car. Steve Lane and Jack Gai answered every question and gave us the deal we were looking for We were only looking at the possibility of buying a new car. Steve Lane and Jack Gai answered every question and gave us the deal we were looking for. We are very happy. This is the 5th vehicle we have purchased from Cassen's and suggest you look at this great team if you are interested in a new car. More

Great Experience bought a 2011 Town and Country from Holly Lyon and she was very helpful and I had a great experience. Also the finance manager was very helpful. Ther bought a 2011 Town and Country from Holly Lyon and she was very helpful and I had a great experience. Also the finance manager was very helpful. There was absolutely no pressure It was one of my best experiences in purchasing a car and I have bought many from many different places through the years. I would definitely recommend this dealership and also Holly Lyon as the salesperson. More

Very helpful and no waiting I was stranded near St. Louis, en route to Wyoming, with a major fluid leak. Drove to Cassen's, the closest Dodge/Chrysler dealership, and presented I was stranded near St. Louis, en route to Wyoming, with a major fluid leak. Drove to Cassen's, the closest Dodge/Chrysler dealership, and presented myself at the service counter. Randy Voyles, Asssistant Service Manager, took care of me immediately even though everyone was pretty busy. Mr. Voyles looked under the hood, evaluated the problem, then asked one of the mechanics on duty to confirm his evaluation. Turned out to be a leaking brake fluid line coupling that needed to be tightened. No charge, no sweat, the most painless visit to a dealership service department I've ever experienced. Many thanks to Mr. Voyles and his mechanic. F. Chapman Cheyenne, WY More

Wonderful Experience I bought a new Town and Country from Steve Lane and he was very helpful and I had a great experience. Also the finance manager was very helpful. There I bought a new Town and Country from Steve Lane and he was very helpful and I had a great experience. Also the finance manager was very helpful. There was absolutely no pressure and they were able to work out a great finance rate. It was one of my best experiences in purchasing a car and I have bought many from many different places through the years. I would definitely recommend this dealership and also Steve Lane as the salesman. More

Horrible experience in service dept Bought a brand new car from Cassen's was very satisfied with the buying experience, however, when it came time for warranty repair it was the worst ex Bought a brand new car from Cassen's was very satisfied with the buying experience, however, when it came time for warranty repair it was the worst experience I've ever had VERY rude to me, after telling me they would not cover my warranty issue they then charged me for something that they knew would not fix the problem without even asking if it was a service I wanted . SO disappointed and in the next year was planning on buying another car here. NOT NOW!!! Horrible customer service!!! More

Awesome car buying experience! Our experience buying our new Jeep Grand Cherokee at Cassens was nothing but superior! From the time we walked through those front doors and met Clif Our experience buying our new Jeep Grand Cherokee at Cassens was nothing but superior! From the time we walked through those front doors and met Cliff...to the finished sale. And, he told us not to hesitate any time we have any questions or need anything. Highly recommend!!!! Thank you to Cliff and Jack for an awesome experience! We love our new Grand Cherokee! A+ Mike and Karla Heuiser More

Cassens is awesome Bought my 5th vehicle at Cassens today. This place is the total package. Great people, service and they really care. I will always come here and the v Bought my 5th vehicle at Cassens today. This place is the total package. Great people, service and they really care. I will always come here and the vehicles are top notch!! Thanks to the entire Cassens team. They have it all and really take care of the customer. More

Perfect in Every Way I am not a local and knew nothing about this dealership. I found a few Jeeps online and decided to contact the dealership. I had a quick and informati I am not a local and knew nothing about this dealership. I found a few Jeeps online and decided to contact the dealership. I had a quick and informative response from Steve Lane and made the drive to see for myself. Not one time did I feel like my business was not important. I'm a proud new owner of a Jeep Cherokee and will be happy to recommend this dealership. Go see Steve !! More

Internet Sale Easy and Quick From initial contact online to the handshake after purchasing my '13 Certified Jeep, my experience with Cassens was second to none. Everyone was frien From initial contact online to the handshake after purchasing my '13 Certified Jeep, my experience with Cassens was second to none. Everyone was friendly, fair and speedy. I would highly recommend Cassens to friends, and I plan on coming here for my next car. Steve Lane made the online process seamless and working with financing was equally as good. CM Eden More