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Casey Volkswagen Subaru
Newport News, VA
571 Reviews
Casey Subaru - New Subaru & Used Car Dealer in Newport News, VA - Serving Norfolk VA, Hampton VA and the Virginia Peninsula.
Our extensive inventory of Subaru models in Newport News include the all-new Forester and WRX, as well as the Crosstrek, Impreza, WRX STI, BRZ, Legacy & Ascent. Our large inventory and pleasant atmosphere make us the leading Subaru dealership in the Hampton Roads area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 571 reviews
August 29, 2013
I should start by saying that this was my first time at the Casey Subaru dealership. After having a 15,000 mile service done on my 2013 Subaru Outback, it was brought to our attention that they had left an the Casey Subaru dealership. After having a 15,000 mile service done on my 2013 Subaru Outback, it was brought to our attention that they had left an oil filter wrench found on top of our radiator and we had been driving around with it for a week. We were astounded to find that they left a tool under our hood. I called to speak to someone and they suggested that I speak to Ed Colton, the service manager. She informed me that Ed said that he would call be back in a few minutes. I have never heard back from him and it's been over a week, I called back 2 other times and have been given the run around. I found the customer service to be severely lacking and that they take absolutely no care or pride in taking care of their customers. It also took an extremely lengthy amount of time to pick up our car and to pay, I should mention that it was not busy. While Warren was very friendly, it does not come close to making a difference in my overall impression. I will never return to Casey Subaru due to the lack of professionalism exhibited from Ed Colton. I found this to be the worst customer service experience that I've ever had at a dealership. More
by BeckJoe2004
Employees Worked With
Ed Colton and Warren Morrell
August 18, 2013
Joe Diaz was a pleasure to deal with. He was very dedicated to making sure you were happy with your purchase. Mr. Diaz is a asset to Casey VW and makes me want to recommend this dealership. I was al dedicated to making sure you were happy with your purchase. Mr. Diaz is a asset to Casey VW and makes me want to recommend this dealership. I was also pleased with the other employees I interfaced with during my transaction. More
by ecburt3
Employees Worked With
Joe Diaz
August 17, 2013
We walked in knowing what we wanted, but by the time we left, we knew everything about the Jetta TDI that wasn't in any of the reviews we had read. The staff, particularly Elvis (can't remember his last n left, we knew everything about the Jetta TDI that wasn't in any of the reviews we had read. The staff, particularly Elvis (can't remember his last name), was helpful and really worked with us to get a good price and financing. There was no pushiness, though you can always expect to bargain. More
by CFM02
July 21, 2013
This dealership is a bunch of crooks. I am in the process of finding a Subaru BRZ. I contracted several dealerships in the MD and VA area. The car I was researching has an MSPRP of around $29,000. I had been of finding a Subaru BRZ. I contracted several dealerships in the MD and VA area. The car I was researching has an MSPRP of around $29,000. I had been received quotes from $26,000 to $28,000 from dealerships in the MD and VA Area. I received a quote from Casey Subaru for $35,802. I inquired why they how the price of a $29,000 vehicle get up to $36,000. I was informed by Kait Morrow "This is our addendum price which is what we list the car as simply because of low supply and high demand." This dealership is pricing the vehicle $7000 above MSPRP and almost $10,000 above their competition. I could understand paying full sticker for the vehicle when it was first released. However, a year later with many sitting on lots charging MSPRP, let alone $7000 above, is bad business practice. If you are shopping in the MD/VA area I highly recommend you contact a few other dealerships. You will be surprised at the superior pricing and customer service you will receive. More
by Chris_VDM
Employees Worked With
Kait Morrow
July 17, 2013
I took my 2013 subaru in for its 15,000 mile scheduled maintenance. I was told it involved an oil change and filter, tire rotation, and replace the a/c cabin air filter. I declined the a/c filter because maintenance. I was told it involved an oil change and filter, tire rotation, and replace the a/c cabin air filter. I declined the a/c filter because of cost (quoted approx. $50). When I checked on subaru.com to see what the 15,000 mile maintenance included, there was no mention of the a/c cabin air filter . I was reminded again at checkout that I should have it done, that the filter was most likely very dirty. The car was bought new in November 2012! Also the receipt showed a courtesy wash. They sprayed it with water, it was still covered with bugs and dirt. The interior was not cleaned at all. Another dealer in the area always completely washed the outside and vacuumed the interior. My teenage son can do a much better job washing my car even when he doesn't want to! More
by 1stoutback
Employees Worked With
warren morrell
June 19, 2013
I am very satisfied with the customer service and the great deal I got for my vehicle. The employees there are very friendly and they try their hardest to get me approved for my car and they did. I would great deal I got for my vehicle. The employees there are very friendly and they try their hardest to get me approved for my car and they did. I would recommend this dealership to anyone. More
by ashley620
May 21, 2013
This dealership is excellent! When I came in, Elvis walked me through the leasing process, and I wound up getting a brand new Jetta within my budget. The entire staff was attentive and friendly. I had walked me through the leasing process, and I wound up getting a brand new Jetta within my budget. The entire staff was attentive and friendly. I had been to numerous car dealerships throughout the week, and I was tired of the used car salesman games. After dealing with Mr. Elvis and Mr. Steve, I felt confident in my purchase rather than suckered into something. I will certainly return to Casey Volkswagen Subaru in the future. More
by jb7da
Employees Worked With
Elvis
May 10, 2013
I just purchased a VW Jetta TDI from Casey VW today and i'm ecstatic and happy with this new experience in purchasing my first car.. Shelby, Elvis, and Travis were very professional and knowledgeable about i'm ecstatic and happy with this new experience in purchasing my first car.. Shelby, Elvis, and Travis were very professional and knowledgeable about the Volkswagon brand. The purchasing process itself was very new and comortable to me. Not only was I able to get the car I wanted but I was able to get it afforadbly thanks to Shelby, Elvis, and Travis and the rest at Casey VW Imports. I can't wait until the day I will be upgrading to a VW Passat or possibly a CC and I will be going to the same location More
by brilovesjosh
May 09, 2013
Outstanding service as always! I want to thank him and Ed Colton, Service Manager, for putting their heads together and suggesting a cost effective solution for my 2000 (13-year old) VW Jetta. Because of Ed Colton, Service Manager, for putting their heads together and suggesting a cost effective solution for my 2000 (13-year old) VW Jetta. Because of the excessive damage and repair costs, I was about to give up and just sell my car to the junkyard. I probably would have gotten only $200-$300. My vehicle repair history in their system, should reflect the amount of money I've already spent on this vehicle. Because of that, I didn't want to just "trash it" (give it away to a junkyard). I felt that since I didn't want a car note/paymens, I would take a chance and have my Jetta repaired. After all the repairs were completed, now I know what's been done to the vehicle, especially with another engine from the junkyard, having 75,000, versus 136,00 miles on it. Again, thanks to Cory and Ed for their assistance. Now, I feel much more at ease/piece-of-mind, driving my 13-year old car. More
by 7661409G
Employees Worked With
Cory Spruill
April 30, 2013
I literally stopped by the dealership just to get some numbers for future reference when I wanted to buy a car. Once in the lot Joel immediately made sure he greeted us and found out what I was looking fo numbers for future reference when I wanted to buy a car. Once in the lot Joel immediately made sure he greeted us and found out what I was looking for. I admit, I had a tough situation. I wanted a newer car but only wanted to pay about 200-250 in payments. Joel made it happen!!! To my surprise he worked some numbers and got me down to a number I was comfortable with. Even worked out a payment plan on my tags. I've NEVER been to a dealership that works so hard to make sure they keep their customers happy. They aren't black and white and seem to deal with customers on a case by case basis. If you are looking for a new car I highly recommend Joel. He's really personable and a man of his word. That means a lot. More
by Itsmesumayya
Employees Worked With
Joel Morancy, Joel Morancy
