Casey Volkswagen Subaru

Outstanding service as always! I want to thank him and Ed Colton, Service Manager, for putting their heads together and suggesting a cost effective solution for my 2000 (13-year old) VW Jetta. Because of Ed Colton, Service Manager, for putting their heads together and suggesting a cost effective solution for my 2000 (13-year old) VW Jetta. Because of the excessive damage and repair costs, I was about to give up and just sell my car to the junkyard. I probably would have gotten only $200-$300. My vehicle repair history in their system, should reflect the amount of money I've already spent on this vehicle. Because of that, I didn't want to just "trash it" (give it away to a junkyard). I felt that since I didn't want a car note/paymens, I would take a chance and have my Jetta repaired. After all the repairs were completed, now I know what's been done to the vehicle, especially with another engine from the junkyard, having 75,000, versus 136,00 miles on it. Again, thanks to Cory and Ed for their assistance. Now, I feel much more at ease/piece-of-mind, driving my 13-year old car. More

I literally stopped by the dealership just to get some numbers for future reference when I wanted to buy a car. Once in the lot Joel immediately made sure he greeted us and found out what I was looking fo numbers for future reference when I wanted to buy a car. Once in the lot Joel immediately made sure he greeted us and found out what I was looking for. I admit, I had a tough situation. I wanted a newer car but only wanted to pay about 200-250 in payments. Joel made it happen!!! To my surprise he worked some numbers and got me down to a number I was comfortable with. Even worked out a payment plan on my tags. I've NEVER been to a dealership that works so hard to make sure they keep their customers happy. They aren't black and white and seem to deal with customers on a case by case basis. If you are looking for a new car I highly recommend Joel. He's really personable and a man of his word. That means a lot. More

My Husband stopped in one day to test drive a new BRZ for me. I went up and as soon as I sat in it, I knew I didn't like it. We started to talk to Elvis if they had any Jeeps because that was my dream car. W me. I went up and as soon as I sat in it, I knew I didn't like it. We started to talk to Elvis if they had any Jeeps because that was my dream car. We found a Wrangler, and it just didn't work out for a number of reasons. I asked them if they had any other Jeeps, and they didn't have anymore that I wanted on the lot. We took a few days to look at the entire Casey Auto Group inventory and found my Dream Jeep. We gave Travis a call and within I'd say about an a little less than an hour he had Elvis go pick it up from another lot and we were test driving it that night. They do really live up to the commercials that they will help you get a car into your budget. They helped out a lot with the negative equity in our previous car and got our intrest rate and payment almost to the dot on what we wanted it to be. Travis and Elvis are the best, very friendly and they do take care of their customers. If you are in that time where you need a new or even used car, give them a try first and I bet they'll surpass all your expectations. More

I recently purchased my new Subaru Outback from Elvis at Casey Subaru. What a wonderful experience! Being a female, I was worried about being "talked down" to. However, being a smart consumer, I had don Casey Subaru. What a wonderful experience! Being a female, I was worried about being "talked down" to. However, being a smart consumer, I had done my research and was prepared for a fast talking salesperson. From the minute I met Elvis, I was treated with respect and professionalism. Once Elvis heard about my preparedness, we proceed with an intellectual sales experience for me. Not only did I appreciate his honesty, we had a similar sense of humor which actually made it fun and relaxed. More

My Wife and I stopped by Casey Volkswagen/Subaru on a whim. We were looking at the new BRZs. Long story short we ended up looking at a couple Jeeps. The first one just didn't fit our budget, but Elvis an whim. We were looking at the new BRZs. Long story short we ended up looking at a couple Jeeps. The first one just didn't fit our budget, but Elvis and Travis didn't just give up on us. They went beyond what we would expect from a normal dealer and helped us find my Wife's DREAM CAR! They located it at another dealership right next to closing hours and had us meet them at theirs and we did the test drive right there. My Wife fell in love with it, and then came the paperwork. They do live up to their commercials on the radio and fit that car in our budget, even with the negative equity we had on our previous car. There was a very minor thing that we wanted fixed, they had us sign a I guess you could call a fix sheet and ordered us the part right then and there during the paperwork process. Elvis and Travis are awesome, if you are looking for a Volkswagen/Subaru or any new or used car I would definitely recommend them. They are the friendliest, most productive dealership I've been to since moving here. That is a rare find these days. If you don't think you can afford the car of your dreams and they have it go talk to Elvis and Travis, they will make it work for you. More

I purchased my car here and they were great. They helped me with the warranty process on my fabric and bent over backwards to help me get it honored in North Carolina. I ended up getting the work completed me with the warranty process on my fabric and bent over backwards to help me get it honored in North Carolina. I ended up getting the work completed in Virginia by them when visiting there because the dealer in NC was horrible! Casey made time available for me cause I was only going to be in for one of the days that they were open. They are awesome! More

I want to begin by saying Ken King was an amazing sales person. Additionally, the incidence i describe isn't one I have ever had happen to me before at this dealership. they're actually a great place! Th person. Additionally, the incidence i describe isn't one I have ever had happen to me before at this dealership. they're actually a great place! They just need different sales managers and to clean house. As I have already mentioned, Ken was an amazing salesperson, and this response has absolutely nothing to do with him. Shoot, he did such a fine job, I have purchased two cars from him in one week! I did, however, have an unexpected, bad experience with some other employees. Eddie G and the sales manager almost lost a guaranteed sale. Honestly, I've only ever seen rookies make that mistake. These men were seeking to train Ken, when it should have been the other way around. We found our car! I LOVED it and we were filling out paperwork when Eddie G came and took said keys to test drive the car WE were BUYING! I couldn't believe someone could be so rude, I was actually struck into shocked silence.. It was incredibly rude and unprofessional. I am a professional saleswoman by trade, and literally couldn't believe what I was seeing. We were in the middle of the sale. I had a check from USAA out, I was just waiting for numbers. Ken knew not to lowball me, I had been upfront with him and he me this whole time. I was ready to sign the check as soon as we had come to an agreement on trade; then, his sales manager (James) comes sauntering up with a ridiculously low number and two thousand ABOVE MSRP! What a jerk! I was born in the AM, but it wasn't this one. Having shared my opinion of said number, and packed everything up to leave, he decided he had miscalculated. What an idiot. For a sales manager, he sure goofed some key basics of Selling 101. Read body posture. In no way was our body posture tense, hurried, or ready to leave. Number two: llook at the desk. We had a check out, with a pen on top of it, with trade on the side. Number three: try not to let body language show condescension. This guy had the body language of an undertaker trying to sell pre-planning. Although we knew we would have to talk to him at some point, we weren't prepared when he offered 6,000 less than our car blue booked for! Essentially, he took a sure, haggle little on trade, to an iffy, haggle a lot, sale. Ken's "helper" almost tanked him. I want to reiterate, Ken King is a good man and I'd send my own mother to buy a car from him, I'd let my child buy a car from him! He treats you like a human being, and he's fair. He takes his time with you to find what suits you best, and I just can't say enough about him personally and as a sales person. Remember, if you see the blonde haired sales manager with the gap in his teeth (James), he's a total snake oil salesman. He's going to offer significantly less than your car is worth on Bluebook, and they're going to make a significant amount of money on it. Additionally, he's going to offer you a price on the new car well above MSRP. Don't do this!! Sales people always leave themselves room to drop. Chances are, there's about 10% play on the trade (depending on the car). Go after that money and refuse to pay higher than MSRP. In fact, you should never pay more than MSRP on ANYTHING! That's like paying more for a shirt than what is stated on the tag. Go see Ken King, he's great! He'll take great care of you! Additionally, their service team is fabulous (I had a Volkswagen before this one)!!! Although I ripped sales management apart, don't use that as a measure of this dealership. For the most part they are awesome! Ken was amazing, my finance guy was fabulous, and you can't top the service technicians. I have wonderful experiences here, except for one isolated experience. More

Go see Joel! I had a horrible experience with another dealership and then I went to see Joel at Casey Subaru. I was pleasantly surprised. I have always been a little nervous of big dealerships. From the dealership and then I went to see Joel at Casey Subaru. I was pleasantly surprised. I have always been a little nervous of big dealerships. From the minute I walked into the door he put me at ease. Joel listened to me and found a car that fit exactly what I wanted. We got a great deal and would recommend him to everyone that's looking to purchase a vehicle. The care and concern he put into finding a vehicle that suited the needs of my family, I greatly appreciated. Looking to get a vehicle Go see Joel Morancy down at Casey Subaru! More

I have purchased 2 vehicle at this dealer, thanks for the awsome service of joel morancy, I will come down again for a new 2014 STI whenever the release is the awsome service of joel morancy, I will come down again for a new 2014 STI whenever the release is More

Joel and Steve were very friendly and helpful during my car purchasing experience at Casey Subaru. They were both professional and dedicated to making sure that my family and I were happy and comfortable. car purchasing experience at Casey Subaru. They were both professional and dedicated to making sure that my family and I were happy and comfortable. I would definitely recommend Casey Subaru More