Casey Volkswagen Subaru

I recently purchased a used 2003 VW Passat from this dealership on December 31, 2013. Overall, I am 100% UNSATISFIED with my experience and will NEVER recommend this dealership to anyone!! I was jerked dealership on December 31, 2013. Overall, I am 100% UNSATISFIED with my experience and will NEVER recommend this dealership to anyone!! I was jerked around with the price of the vehicle, lied to about the status of the car, shuffled from employee to employee, and today was the ultimate topping to this disaster. I bought the car on December 31, 2013 and the state inspection sticker was good. The sticker was dated 10/2014. The check engine light was on and I demanded the light be explained and accounted for before purchasing the car. I was told it was an intermittent misfire and I have not had any problems since with that issue. I then decided to purchase the vehicle and finalized the process. I went back today, 1/25/14 to pick up my permanent plates and also inquire about having a state inspection done as my parents and I thought that there was a law that ALL dealerships in Virginia must inspect the car before/when selling it. However, I did find out, it must only be a current sticker. Please correct me if I am wrong in that aspect. Travis Wynn said it was no problem, since they do lifetime state inspections, that he would give me a free inspection today and to go ahead to the service center. I took my car to the service center and waited for at least 1 hour and 30 minutes. Once Trish or Tish, from the service center came back after the inspection she said, "You're gonna need new tires or it's gonna get rejected and your brakes are at 20% and will need to be replaced within the next month to month and a half." Honestly, I was blown away as my inspection sticker was done in October 2013. So I told Trish or Tish that I needed to go speak with someone upfront. I told them my concern and that my tires still have tread and when sticking a penny in the tread, the head on the penny is covered. Travis Wynn then said, "Have a seat and I'll check on this issue for you." After waiting another 10-15 minutes, Travis came back up front and said, "You understand that this vehicle was sold as-is, correct?", I agreed. He continued, "So, it looks like your brakes will pass but because you have put 700 miles on the car since you bought it, you are gonna need new tires. We can go half on the tires for you." This really lit me up at this point. At this time it was 11:00am and we had been there for almost 2 hours. I told Travis I did not have the money right now, half priced or full price and told him I was going to look at my car. This is when I tried putting the penny in the tread and again was baffled at the fact they said my tires would not pass. Also, I have the inspection certification from the state inspection done at Casey BMW on 10/11/2013 by Kevin M. Agee. The Odometer reading was 127063. The right front and right rear tires were inspected during this inspection and reported as O.K. Between the car being driven in test drives and the 700 miles I put on the vehicle, there is no way the tires could not pass this inspection, only a few months later and less than 1,000 miles later. I am also very upset with the fact that I was lied to and told that the brakes would not not pass and then 10 minutes later told they would. The lying and dishonesty at this dealership is ridiculous. Throughout this whole process, I never believed a word any employee said to me. Daniel Gardner was very helpful and was truthful with me through the whole process. James Burley was not helpful at all and just wanted to "wrap it up" as he said, not even checking to see if I had test driven the car as I had not. I only worked with Travis today and Steve Jernigan was very helpful with the paperwork and finalizing the purchase as well as giving me ALL the appropriate forms and copies I needed and answering any questions I had. Also, one of your service mechanics at Casey VW, Reyes, was very helpful and honest. I am very unhappy with the way I was treated throughout this whole process. I am a 20 year old female and I feel I was taken advantage of during this whole process. I realize that I am purchasing an uncertified used vehicle, however, I am still a customer and bringing my money to your dealership regardless of how much the purchase price is on the vehicle I am interested in. Your employees made it very clear that I was not as important as the people purchasing higher priced cars. The only reason I purchased the car, despite the rude and dishonest employees, was because the car was "the one". I WILL NEVER return to this dealership as I refuse to be taken advantage of. I will be sure to NEVER recommend Casey VW to any friends, family members, or people throughout Hampton Roads. This dealership needs to be more professional, respectful, and honest in order to progress and thrive. More

After initially visiting and receiving a very reasonable offer for our trade, and a very good offer on pricing for a 2014 wrx, we returned three days later ready to purchase. After receiving an excellent cr offer for our trade, and a very good offer on pricing for a 2014 wrx, we returned three days later ready to purchase. After receiving an excellent credit score the original numbers had changed drasctically. Unwilling to honor their original figures we left in dismay. Not only do we feel misled but we have also researched and discovered that this dealership is the only subaru dealer in the hampton roads area to add a $5000 adjusted market value markup as well. More

I had no intentions of purchasing a vehicle. I merely wanted to show a friend the vehicle that I was interested in. As soon as I approached the lot, we were welcomed by Elvis. Went for a test drive and wanted to show a friend the vehicle that I was interested in. As soon as I approached the lot, we were welcomed by Elvis. Went for a test drive and no pressure at all. Nothing about financing or a trade, just a simple test drive where I actually chose the route without having to argue about where and how I wanted to test the vehicle. Elvis made his attempts to close the sale as I declined each time. He then allowed for us to take it home, and we did. Unfortunately, the vehicle that I wanted wasn't available. When we returned the next day, Elvis was able to order the exact car. Two days later, it arrived. This was the simplest car buying experience and was very impressed with the treatment. The real experience was when I gave the loaner back and my vehicle was washed, waxed with plates already on it. All I had to do was sign. It took me longer to learn about the car than completing the paperwork. Just hit 1 week of owning the vehicle and have received 4 calls from the dealership just to check-in. Great service!!!! If you're going to get a Subaru, go see Elvis! He's a wealth of knowledge!!! Love my 2014 Indigo Blue w/Saddle Brown Leather! More

I just purchased a 2014 outback subaru from Elvis and the experience was above what I expected. Elvis made sure that Casey got the exact vehicle that I wanted and within 24 hours, they had one in their posse experience was above what I expected. Elvis made sure that Casey got the exact vehicle that I wanted and within 24 hours, they had one in their possession. They had no problem matching the USAA pricing and that was great!! Elvis took his time and made sure that all of my questions were answered and made went over the navigation and blue tooth set up. Elvis is a down to earth type of guy and was a pleasure doing business with him and look forward to purchasing my next subaru from him. More

Went there looking for honest information about a car I was considering, and Elvis was the guy for the job. He didn't try to sell me on things that I didn't need, and worked with me until we found the pri was considering, and Elvis was the guy for the job. He didn't try to sell me on things that I didn't need, and worked with me until we found the price I was willing to accept. A truly painless experience in car buying. Thanks for the best car buying experience I've ever had. More

Joe Diaz was a pleasure to deal with. He was very dedicated to making sure you were happy with your purchase. Mr. Diaz is a asset to Casey VW and makes me want to recommend this dealership. I was al dedicated to making sure you were happy with your purchase. Mr. Diaz is a asset to Casey VW and makes me want to recommend this dealership. I was also pleased with the other employees I interfaced with during my transaction. More

We walked in knowing what we wanted, but by the time we left, we knew everything about the Jetta TDI that wasn't in any of the reviews we had read. The staff, particularly Elvis (can't remember his last n left, we knew everything about the Jetta TDI that wasn't in any of the reviews we had read. The staff, particularly Elvis (can't remember his last name), was helpful and really worked with us to get a good price and financing. There was no pushiness, though you can always expect to bargain. More