Casey Volkswagen Subaru

FANTASTIC shopping experience! I've never enjoyed car shopping, but the team at Casey quickly dispelled all the dreaded myths about the car-buying experience. It was clear right I've never enjoyed car shopping, but the team at Casey quickly dispelled all the dreaded myths about the car-buying experience. It was clear right away that these people were pros. Not just about their product, but about how to treat a customer. Not only did I feel good about the fairness of my trade and price for the car, I actually had fun from the entire time! Best of all, I never felt pressure from anyone; they approached the sale with the kind of class and integrity rarely seen today. A special thanks to Felix and the rest of the Casey team for being a class act; you have a customer for life! More

Best Sales experience Ever I purchased a 2014 Volkswagen Passat from Joel Morancy in April of 2014, I have to honestly say that this was the most pleasant sale ever. I was in th I purchased a 2014 Volkswagen Passat from Joel Morancy in April of 2014, I have to honestly say that this was the most pleasant sale ever. I was in the market for a used Jetta when Joel recommended the Passat I tought that it was truly out of my price range. I would recommend this gentleman in a heartbeat. From the beginning there was no pressure what so ever. I came with my USAA certificate and not only was my price honored, the sales manager Travis rolled out the red carpet for me by going out of his way to get me approved from wells fargo financing. I shopped around at Southern VW, Checkered Flag and Greenbrier VW they would run my Credit 15+ and brought my score down by almost 20 points and had the nerve to ask me to bring a Co-signer. Even after that Casey still got me approved. So if you are in the market for a new Subaru or Volkswagen definitely check out what Joel can do for you before you go somewhere else. I even checked with Kelly-blue book and my Car appraised for more than I paid for..... Thanks a lot you Guys you earned my b-ness for the future.......Ron More

Damaged Vehicle. I have purchaced 2 vehicles from casey last year. My last purchase was a VW. My experiance with sales was easy once all was said and done. However I d I have purchaced 2 vehicles from casey last year. My last purchase was a VW. My experiance with sales was easy once all was said and done. However I did take my car in for warrranty work and while my car was in there care someone in service found it was a smart idea to park my car under a dead tree during a wind storm. Shane in the service department explained to me that he knew the tree was dead. Long story short Casey is not taking responsability for my car being damaged under there care. I took my car in for in an oil change and got it back damaged. Absolutly no-body was helpful to me. and now i am left to fix the mess that Casey VW has made. Needless to say its that time of the year again were i am looking to purchase another car and Casey will not be getting my business anymore. Thanks again for lowering the value of my car. More

First Car.. First time Quality. I was in a hit and run accident and had to buy a new car. I came in inspecting to find a decent vehicle and saw a 2013 subaru brz online and knew I wa I was in a hit and run accident and had to buy a new car. I came in inspecting to find a decent vehicle and saw a 2013 subaru brz online and knew I wanted it. Joel and his buddy Amir which happened to be the previous owner of the car help me get a fair price for the car and I appreciate all the help they provided. More

Everything was "misheard" or "miscommunicatio Called to get a quote so I could compare prices. I was told on the phone that they would match Pences quote of 26900 WITH processing fee included and Called to get a quote so I could compare prices. I was told on the phone that they would match Pences quote of 26900 WITH processing fee included and the only things that were not was tax and tags even though they'd have to get car from other dealer. I walked in and it took 2 hours to get a price, they matched the 26900 but they added a 895 fee for getting the car a 549 fee for processing along with a couple other smaller "fees". When I asked about it they said that wasn't what they said on phone, even though if had asked 3 times to make sure there was no confusion. They also vastly under valued my trade, they offered 500 for my car and I've been quoted 1700 and 1750 at two other dealers. So while they "matched" the price at 26900 they tried to get 2550 back with bad trade and fees. Do yourself a favor take the drive up to Pence and talk to Brent. The price when I got there was EXACTLY what he told me on phone and no hidden fees.... More

I have been to other service departments and I will return to Casey's due to the honesty and quality of work done on my vehicle, if something is wrong they talk it thru with me and there is always a pl return to Casey's due to the honesty and quality of work done on my vehicle, if something is wrong they talk it thru with me and there is always a plan of care for up coming maintenance . I drive approximately an hour one way to get to their service dept. I made the mistake of taking my car to a dealer that was closer to home and the work done to my car was done poorly and it took two trips to get the work done correctly. I have never had a bad experience at Casey's, it is worth the drive to me. Jennifer Buckner More

I recently purchased a used 2003 VW Passat from this dealership on December 31, 2013. Overall, I am 100% UNSATISFIED with my experience and will NEVER recommend this dealership to anyone!! I was jerked dealership on December 31, 2013. Overall, I am 100% UNSATISFIED with my experience and will NEVER recommend this dealership to anyone!! I was jerked around with the price of the vehicle, lied to about the status of the car, shuffled from employee to employee, and today was the ultimate topping to this disaster. I bought the car on December 31, 2013 and the state inspection sticker was good. The sticker was dated 10/2014. The check engine light was on and I demanded the light be explained and accounted for before purchasing the car. I was told it was an intermittent misfire and I have not had any problems since with that issue. I then decided to purchase the vehicle and finalized the process. I went back today, 1/25/14 to pick up my permanent plates and also inquire about having a state inspection done as my parents and I thought that there was a law that ALL dealerships in Virginia must inspect the car before/when selling it. However, I did find out, it must only be a current sticker. Please correct me if I am wrong in that aspect. Travis Wynn said it was no problem, since they do lifetime state inspections, that he would give me a free inspection today and to go ahead to the service center. I took my car to the service center and waited for at least 1 hour and 30 minutes. Once Trish or Tish, from the service center came back after the inspection she said, "You're gonna need new tires or it's gonna get rejected and your brakes are at 20% and will need to be replaced within the next month to month and a half." Honestly, I was blown away as my inspection sticker was done in October 2013. So I told Trish or Tish that I needed to go speak with someone upfront. I told them my concern and that my tires still have tread and when sticking a penny in the tread, the head on the penny is covered. Travis Wynn then said, "Have a seat and I'll check on this issue for you." After waiting another 10-15 minutes, Travis came back up front and said, "You understand that this vehicle was sold as-is, correct?", I agreed. He continued, "So, it looks like your brakes will pass but because you have put 700 miles on the car since you bought it, you are gonna need new tires. We can go half on the tires for you." This really lit me up at this point. At this time it was 11:00am and we had been there for almost 2 hours. I told Travis I did not have the money right now, half priced or full price and told him I was going to look at my car. This is when I tried putting the penny in the tread and again was baffled at the fact they said my tires would not pass. Also, I have the inspection certification from the state inspection done at Casey BMW on 10/11/2013 by Kevin M. Agee. The Odometer reading was 127063. The right front and right rear tires were inspected during this inspection and reported as O.K. Between the car being driven in test drives and the 700 miles I put on the vehicle, there is no way the tires could not pass this inspection, only a few months later and less than 1,000 miles later. I am also very upset with the fact that I was lied to and told that the brakes would not not pass and then 10 minutes later told they would. The lying and dishonesty at this dealership is ridiculous. Throughout this whole process, I never believed a word any employee said to me. Daniel Gardner was very helpful and was truthful with me through the whole process. James Burley was not helpful at all and just wanted to "wrap it up" as he said, not even checking to see if I had test driven the car as I had not. I only worked with Travis today and Steve Jernigan was very helpful with the paperwork and finalizing the purchase as well as giving me ALL the appropriate forms and copies I needed and answering any questions I had. Also, one of your service mechanics at Casey VW, Reyes, was very helpful and honest. I am very unhappy with the way I was treated throughout this whole process. I am a 20 year old female and I feel I was taken advantage of during this whole process. I realize that I am purchasing an uncertified used vehicle, however, I am still a customer and bringing my money to your dealership regardless of how much the purchase price is on the vehicle I am interested in. Your employees made it very clear that I was not as important as the people purchasing higher priced cars. The only reason I purchased the car, despite the rude and dishonest employees, was because the car was "the one". I WILL NEVER return to this dealership as I refuse to be taken advantage of. I will be sure to NEVER recommend Casey VW to any friends, family members, or people throughout Hampton Roads. This dealership needs to be more professional, respectful, and honest in order to progress and thrive. More

After initially visiting and receiving a very reasonable offer for our trade, and a very good offer on pricing for a 2014 wrx, we returned three days later ready to purchase. After receiving an excellent cr offer for our trade, and a very good offer on pricing for a 2014 wrx, we returned three days later ready to purchase. After receiving an excellent credit score the original numbers had changed drasctically. Unwilling to honor their original figures we left in dismay. Not only do we feel misled but we have also researched and discovered that this dealership is the only subaru dealer in the hampton roads area to add a $5000 adjusted market value markup as well. More

I had no intentions of purchasing a vehicle. I merely wanted to show a friend the vehicle that I was interested in. As soon as I approached the lot, we were welcomed by Elvis. Went for a test drive and wanted to show a friend the vehicle that I was interested in. As soon as I approached the lot, we were welcomed by Elvis. Went for a test drive and no pressure at all. Nothing about financing or a trade, just a simple test drive where I actually chose the route without having to argue about where and how I wanted to test the vehicle. Elvis made his attempts to close the sale as I declined each time. He then allowed for us to take it home, and we did. Unfortunately, the vehicle that I wanted wasn't available. When we returned the next day, Elvis was able to order the exact car. Two days later, it arrived. This was the simplest car buying experience and was very impressed with the treatment. The real experience was when I gave the loaner back and my vehicle was washed, waxed with plates already on it. All I had to do was sign. It took me longer to learn about the car than completing the paperwork. Just hit 1 week of owning the vehicle and have received 4 calls from the dealership just to check-in. Great service!!!! If you're going to get a Subaru, go see Elvis! He's a wealth of knowledge!!! Love my 2014 Indigo Blue w/Saddle Brown Leather! More