Casey Volkswagen Subaru

Outstanding Experience!!!! I love my new 2014 Passat!!! David Ratcliff was the first one to approach me extremely friendly and helpful even though I kept disappearing on him whe I love my new 2014 Passat!!! David Ratcliff was the first one to approach me extremely friendly and helpful even though I kept disappearing on him when he would turn his head to show me another car, but he kept up with me!!! The experience with Casey Volkswagen was the best I have had thus far in car purchasing a great staff from David, Dana and James they deserve the highest recommendation for being an awesome team. David was patient, knowledgeable, friendly and just an all around good guy, when in the market to purchase another vehicle preferably a Volkswagen I would definitely choose Casey Volkswagen and have David as my go to guy. Great job! Outstanding Experience!!! More

Great experience! I walked in to this dealership after going to other dealerships that were not friendly and did not take me seriously. When I was so discouraged about I walked in to this dealership after going to other dealerships that were not friendly and did not take me seriously. When I was so discouraged about buying a car, Felix and Travis were exactly what I wanted and needed in helping me with my first huge purchase. They were friendly, welcoming, patient, understanding, knowledgeable, and were willing to work with me. I am more than satisfied with my experience. I love my new car and am so thankful to Felix and Travis for helping me get the car of my dreams! Thank you guys! More

FANTASTIC shopping experience! I've never enjoyed car shopping, but the team at Casey quickly dispelled all the dreaded myths about the car-buying experience. It was clear right I've never enjoyed car shopping, but the team at Casey quickly dispelled all the dreaded myths about the car-buying experience. It was clear right away that these people were pros. Not just about their product, but about how to treat a customer. Not only did I feel good about the fairness of my trade and price for the car, I actually had fun from the entire time! Best of all, I never felt pressure from anyone; they approached the sale with the kind of class and integrity rarely seen today. A special thanks to Felix and the rest of the Casey team for being a class act; you have a customer for life! More

Best Sales experience Ever I purchased a 2014 Volkswagen Passat from Joel Morancy in April of 2014, I have to honestly say that this was the most pleasant sale ever. I was in th I purchased a 2014 Volkswagen Passat from Joel Morancy in April of 2014, I have to honestly say that this was the most pleasant sale ever. I was in the market for a used Jetta when Joel recommended the Passat I tought that it was truly out of my price range. I would recommend this gentleman in a heartbeat. From the beginning there was no pressure what so ever. I came with my USAA certificate and not only was my price honored, the sales manager Travis rolled out the red carpet for me by going out of his way to get me approved from wells fargo financing. I shopped around at Southern VW, Checkered Flag and Greenbrier VW they would run my Credit 15+ and brought my score down by almost 20 points and had the nerve to ask me to bring a Co-signer. Even after that Casey still got me approved. So if you are in the market for a new Subaru or Volkswagen definitely check out what Joel can do for you before you go somewhere else. I even checked with Kelly-blue book and my Car appraised for more than I paid for..... Thanks a lot you Guys you earned my b-ness for the future.......Ron More

Great shopping experience Felix is a knowledgable employee and an excellent sales person. He was able to answer all my questions thoroughly, and successfully assisted me in sel Felix is a knowledgable employee and an excellent sales person. He was able to answer all my questions thoroughly, and successfully assisted me in selecting a vehicle that met both my needs and price range. I have, and will continue to recommend Casey Volkswagon/Subaru to friends and family. More

Damaged Vehicle. I have purchaced 2 vehicles from casey last year. My last purchase was a VW. My experiance with sales was easy once all was said and done. However I d I have purchaced 2 vehicles from casey last year. My last purchase was a VW. My experiance with sales was easy once all was said and done. However I did take my car in for warrranty work and while my car was in there care someone in service found it was a smart idea to park my car under a dead tree during a wind storm. Shane in the service department explained to me that he knew the tree was dead. Long story short Casey is not taking responsability for my car being damaged under there care. I took my car in for in an oil change and got it back damaged. Absolutly no-body was helpful to me. and now i am left to fix the mess that Casey VW has made. Needless to say its that time of the year again were i am looking to purchase another car and Casey will not be getting my business anymore. Thanks again for lowering the value of my car. More

First Car.. First time Quality. I was in a hit and run accident and had to buy a new car. I came in inspecting to find a decent vehicle and saw a 2013 subaru brz online and knew I wa I was in a hit and run accident and had to buy a new car. I came in inspecting to find a decent vehicle and saw a 2013 subaru brz online and knew I wanted it. Joel and his buddy Amir which happened to be the previous owner of the car help me get a fair price for the car and I appreciate all the help they provided. More

Everything was "misheard" or "miscommunicatio Called to get a quote so I could compare prices. I was told on the phone that they would match Pences quote of 26900 WITH processing fee included and Called to get a quote so I could compare prices. I was told on the phone that they would match Pences quote of 26900 WITH processing fee included and the only things that were not was tax and tags even though they'd have to get car from other dealer. I walked in and it took 2 hours to get a price, they matched the 26900 but they added a 895 fee for getting the car a 549 fee for processing along with a couple other smaller "fees". When I asked about it they said that wasn't what they said on phone, even though if had asked 3 times to make sure there was no confusion. They also vastly under valued my trade, they offered 500 for my car and I've been quoted 1700 and 1750 at two other dealers. So while they "matched" the price at 26900 they tried to get 2550 back with bad trade and fees. Do yourself a favor take the drive up to Pence and talk to Brent. The price when I got there was EXACTLY what he told me on phone and no hidden fees.... More

I have been to other service departments and I will return to Casey's due to the honesty and quality of work done on my vehicle, if something is wrong they talk it thru with me and there is always a pl return to Casey's due to the honesty and quality of work done on my vehicle, if something is wrong they talk it thru with me and there is always a plan of care for up coming maintenance . I drive approximately an hour one way to get to their service dept. I made the mistake of taking my car to a dealer that was closer to home and the work done to my car was done poorly and it took two trips to get the work done correctly. I have never had a bad experience at Casey's, it is worth the drive to me. Jennifer Buckner More