Casey Volkswagen Subaru

new gti Just bought a new vw Fri from Casey vw,my sales representative Anthony did a excellent job and it was a great experience.He was able to give me all th Just bought a new vw Fri from Casey vw,my sales representative Anthony did a excellent job and it was a great experience.He was able to give me all the information I needed and was very curteoes More

Another Bait and Switch Let me give you the facts of my experience with Casey Subaru. I was put in contact with Sales Manager Steve Mitchell through a friend and spoke with h Let me give you the facts of my experience with Casey Subaru. I was put in contact with Sales Manager Steve Mitchell through a friend and spoke with him on the phone to get a price quote on a 2015 Impreza hatchback in the Premium trim. He quoted me a price of $19368 which is more than $1500 below the KBB fair purchase price. I was amazed at the price quote and thought my friend must have a lot of pull at this dealership, so on the phone I asked Steve multiple times if he was sure we were talking about the 2015 Impreza hatchback in Premium trim, and not some other car. He assured me multiple times that it was that car. I went to the dealership and we looked at the car to confirm it was the correct car, everything matched up and it was there on the lot. We got the paperwork going for the purchase. Once we started talking price, Steve walked over and said "Oh Ive made a mistake, I quoted you a price on a different car, but its still a premium, lets go look at that one and make sure you're happy with it". We walked outside and they showed me a BASE model impreza SEDAN, not the premium trim and not even a hatchback. This is not just a simple mistake. When I said this would not work and I didnt want the car, Steve started making accusations that I should have known that the price was too good to be true and that it was my fault for not realizing he was talking about a BASE version. There is another review that mentions this dealership did the same thing to him on a WRX, calling it a "Bait and Switch" and I completely agree, thats how this dealership operates so dont trust them. More

The worst experience ever at CASEY SUBARU NEWPORT NEWS This dealership does not hold true to quotes given. I used a car buying service through my bank so I can get the best price possible on a 2015 WRX ST This dealership does not hold true to quotes given. I used a car buying service through my bank so I can get the best price possible on a 2015 WRX STI. I was told to contact the dealer for pricing. I have an email string showing the conversation between myself and the dealership. I had conversations over the phone with them in which I was told 2 STI's were in route, 1 blue limited and 1 silver. I was not interested in paying for a limited and liked the silver. I was quoted on the phone for 32700.00 and quoted via email. This being a great deal, I proceeded to the dealership the next day to make a deal. We were able to agree on terms. I was buying a silver WRX STI for 32700.00 The price listed was 36257.00. I left them the down payment and as I was getting ready to verify the car I was buying with another sales person he told me this was not going to happen and there was a mistake on the quote given to me. I find this disturbing as we sat for an hour trying to negotiate numbers with an agreement and a transfer of money. Apparently there are issues at this dealership. Clearly the email states what I was interested in and what the price was. I was even approved through Subaru Finance up to a certain amount on a WRX STI. I highly recommend to work with other dealers in the area. Don't waste your time here. Bait and Switch? they will do what it takes to get you in. They will quote you a price and then try to sell you the same car for more. I checked the website, they have no WRX's for sale at the price of 32700.00. As of today 11/05/2014, 2 wrx's at 27,739. and 2 STI's 36,257 and 40,358. I attempted to call this dealership and asked for the owner and/ or the General Manager. I spoke with Mr. Casey, whom I thought was the owner? His attitude was like oh well people make mistakes. Besides we sell cars above 3500 above MRSP. After researching, I think he may have been one of the sales managers. In short don't buy cars here. This place is a STEALERESHIP and out of all the dealerships I have done business with in the past 30years, this is by far the worst group ever. More

Great Service I purchased a new VW beetle from David Ratcliff. David provided excellent customer service. he was able to answer all of my questions. He made the c I purchased a new VW beetle from David Ratcliff. David provided excellent customer service. he was able to answer all of my questions. He made the car buying experience very enjoyable. More

Amir values customers & gives a top notch buying experience! Amir values customers above making the deal, in doing so, he is a top-notch salesman. He exceeded every prior car purchasing experience I have ever h Amir values customers above making the deal, in doing so, he is a top-notch salesman. He exceeded every prior car purchasing experience I have ever had. Being from Kentucky, I did not expect to buy a car on a weekend getaway. The prior week I had my dream car sold out from under me. The 2015 Subaru BRZ Special Edition Blue Series is simply unforgettable, so I called from our hotel to see if they, by chance, had one. They did! Amir made sure I knew all the options of this sweet ride before we signed the papers. Perhaps he will come to Louisville and show them how to do it right?! More

Good Experience I came in a few times; initially just pricing and then ending up with a vehicle with all the features that were important to me. Joel was a pleasure I came in a few times; initially just pricing and then ending up with a vehicle with all the features that were important to me. Joel was a pleasure to work with and knew a lot about the car and its features while helping me explore options and price feasibility. He and Paul made sure I felt taken care of and had an overall good buying process. More

Great Salesman, Great Dealership I have been in a few times, I told David what I was looking for. Well he found the car I was looking for and got me a great deal on it. He was very he I have been in a few times, I told David what I was looking for. Well he found the car I was looking for and got me a great deal on it. He was very helpful, and courteous to help me get in the car I wanted. Thanks David, and thanks Casey VW! More

Excellent service David made sure that I got exactly what I went there looking for. He was helpful, friendly, and knowledgeable. He along with the rest of the team prov David made sure that I got exactly what I went there looking for. He was helpful, friendly, and knowledgeable. He along with the rest of the team provided me with a great experience! More

Great Service David was very friendly and helpful. He was easy to work with and he took his time to listen closely to any concerns. Even though car buying is alwa David was very friendly and helpful. He was easy to work with and he took his time to listen closely to any concerns. Even though car buying is always a long process, but he made sure to make this a smooth process. More

Great Purchasing Experience! When John Reese suggested I look into buying a new car with them I was a tentative but hopeful. From the time I walked into the dealership to the time When John Reese suggested I look into buying a new car with them I was a tentative but hopeful. From the time I walked into the dealership to the time I drove out I was met with nothing but professionalism and candor. I really appreciate how Joel Morancy worked with me to find a car that met my needs both in style, comfort, safety, and price. I felt really comfortable in making my purchase at Casey Volkswagen and felt like I was given the red carpet treatment. Every car purchase should be so rewarding! The exceptional service doesn't stop as soon as you drive off the lot. They are there to help with vehicle repairs and rental cars while your vehicle is in the shop at a reasonable rate, thanks to Mike Liggins. From sales to service there is a smooth transition, they make you feel welcome and at ease while your car is in the shop. I would definitely recommend buying here! More