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Casey Volkswagen Subaru
Newport News, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 566 reviews
Thanks Clayton! We had a great experience working and dealing with Clayton Moats. He was able to help us when nobody else could. Pleasant process during test drives a We had a great experience working and dealing with Clayton Moats. He was able to help us when nobody else could. Pleasant process during test drives and getting the deal we needed. More
Thanks Clayton Great overall experience Thanks to Clayton!!He was recommended from a family member who purchased from him as well. Down to earth, friendly.....Great Great overall experience Thanks to Clayton!!He was recommended from a family member who purchased from him as well. Down to earth, friendly.....Great Customer Service. Very pleased with our overall experience. More
Great Experience! I had been looking at new and used cars for several months before I was contacted by Clayton. I told him I was interested in a new or like new Accord. I had been looking at new and used cars for several months before I was contacted by Clayton. I told him I was interested in a new or like new Accord. When we met, he had the right vehicle for me on the lot. I dreaded having to deal with pressure and hassle of a dealership again, but Clayton was very helpful, knowledgeable, and put me at ease. More
Positive experience After doing extensive research over a period of months I finally bit the bullet and traveled to the nearest Subaru dealership just to check out my opt After doing extensive research over a period of months I finally bit the bullet and traveled to the nearest Subaru dealership just to check out my options. After wandering around the lot I went into the Subaru building and was surprised to see only one person, working on his computer. I stood there for what seemed a long time (probably about a minute) during which the man never seemed to notice me, I finally asked if there was someone who could help. He said he would get a salesperson and Clayton came over from the VW building. I later learned that building is where all the people and cars are. (Don't bother going into th Subaru building, there is practically nothing there.) From that point on my experience improved greatly. Clayton asked questions and listened carefully to what I had to say. He never seemed impatient although I was in no hurry and told him I was just starting the looking process. He appeared happy to have me drive whatever I wanted. After test drives my clear favorite was the Outback. Although Clayton would have been most pleased if I had made a purchase that day he never got pushy on me. No push. No smarmy salesmanship. He always came across as genuine, very important to me. In the end, after thinking about things for a week, I ordered a car from Clayton to get exactly what I wanted. So far the process has been smooth and easy, except for the interference of winter storm Jonas. Now I am just waiting for the call saying my car has arrived! I would definitely recommend Clayton and Casey for a positive car purchase experience. More
I absolutely love it! Da'Ron Scott was so helpful and hilarious, he definitely made me feel miss comfortable about the whole experience as it being my first time buying a Da'Ron Scott was so helpful and hilarious, he definitely made me feel miss comfortable about the whole experience as it being my first time buying a car. He has called me several times after the purchase to make sure I am doing ok and if I need anything. Strongly recommend going to him. More
Just what I wanted I went in to test drive the vehicle I had been looking at to make sure it was right for me. I ended up driving two models with Clayton's help. There w I went in to test drive the vehicle I had been looking at to make sure it was right for me. I ended up driving two models with Clayton's help. There was no pressure to buy and he answered all my questions and was very helpful, and I ended up loving the Jetta and deciding to purchase that day. It was my first time buying a brand new car, and the process went smoothly and I got a good deal, and am very satisfied. More
Great Dealership to buy car from! Clayton at Casey VW is great to work with. No BS, great price, no run BS that you get at other dealers. Highly recommend Clayton and Casey! Clayton at Casey VW is great to work with. No BS, great price, no run BS that you get at other dealers. Highly recommend Clayton and Casey! More
Worst Experience Ever This dealership has the absolute worst customer service I've ever had to deal with. I've never felt so pressured to make a decision like I was here. T This dealership has the absolute worst customer service I've ever had to deal with. I've never felt so pressured to make a decision like I was here. They didn't listen to a word I was saying about the car I wanted and the amount I was willing to pay. Tried putting me in a vehicle that I had no interest in. I think my sales person thought because I was a single woman alone I had no idea what I wanted or felt he was going to be able to take advantage of the situation. Also, I don't exactly care for you to talk to me about your girlfriend problems either that's not going to get you my pity either as I'm here to buy a car not for you to try and pick me up. It was so unprofessional. I also didn't respect how every time they would try to get me to go higher on my payment they'd have me sign a piece of paper. New price point-"oh sign here to show your serious" - then asked me if I had a credit card to show that I was serious to make a purchase. Not to mention I left and I never heard from my sales person again! Absolutely the worst car shopping experience ever! More
My 2nd DUBDUB purchased from Casey Volkswagen!! Well, these guys must be doin somethin right because this is my second car purchased in the last year and a half! You get to know all the staff on a f Well, these guys must be doin somethin right because this is my second car purchased in the last year and a half! You get to know all the staff on a first name basis by the time the deal is done. I felt very comfortable when I was searching for a VW for my wife when Travis Wynn...l call him Travis showed me a 2014 30th edition Gli!! Beautiful car at a very reasonable price. I was out of there in 3 hrs. And she just loves the car. I owned a 2008 R32 at one time and had my eye on the 2016 Volkswagen R as my wife stated its your turn to get the car you so desire. So..... I went back to Casey VW and told Travis I was in the market for a VW R and not just any R. I wanted a fully loaded Black in color with all the bells and whistles including A/T. Wow!! These cars are hard to find less alone get your hands on one! Low and behold I'm introduced to Salesman Clayton Moats who sets me up with a Black fully loaded 2016 VW R !! He guided me through the whole buying and paperwork process as easily and effortlessly as if he was on a mission to see that I was completely satisfied never missing a beat to keep me informed with what he was doing and what a privilege it was to sell me this beautiful beast. I got to tell you if you want a great car at a great price. This dealership is Number 1 in my book when it comes to service and customer relations. If they don't have it they will get it as I can attest to...all good things come to those that wait. I have enjoyed both buying experiences and tip my hat to Art Casey on a truly outstanding staff that has made me feel xxxx proud to be associated with this dealership and look forward to doing business in the future. Respectfully, Michael D. Geithman Sr. And WIFE More
Knowledgable, helpful, and low pressure Clayton was extremely helpful from start to finish. He was very knowledgable and able to answer every question. The dealership was very cooperative an Clayton was extremely helpful from start to finish. He was very knowledgable and able to answer every question. The dealership was very cooperative and able to work with us to meet all of our needs. Rather than being your typical painful car buying experience, this was actually a rather enjoyable experience. More