Casey Volkswagen Subaru
Newport News, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Felix was outstanding in assisting my husband and I in the process of purchasing our new Atlas Cross Sport. He really made the process effortless and took the time to show me all of the features on my new the process of purchasing our new Atlas Cross Sport. He really made the process effortless and took the time to show me all of the features on my new vehicle prior to driving it off of the lot. We will definitely be back to see Felix for all of our future vehicle needs. Thank you Felix! More
Felix was great and easy to work with . Everyone was really honest and the process was pretty painless. I got great service with a lot of follow up to make everything was going well . really honest and the process was pretty painless. I got great service with a lot of follow up to make everything was going well . More
We receive the best service and best price by visiting Casey Volkswagen Newport News. Both sales agent Mr. Felix Garcia and manager Mr. Rudy Madina were really helpful and worked good deal for us. I wou Casey Volkswagen Newport News. Both sales agent Mr. Felix Garcia and manager Mr. Rudy Madina were really helpful and worked good deal for us. I would highly recommend this dealership to everyone who wants to purchase Volkswagen. More
Casey VW provided one of the best car buying experiences I’ve had in a long time. I worked with Dave and Amir who both ensured that I was able to get in and get out quickly without any issues. They were ve I’ve had in a long time. I worked with Dave and Amir who both ensured that I was able to get in and get out quickly without any issues. They were very honest and upfront which is a refreshing change compared to other dealerships. I highly recommend if you are looking to purchase a VW that you contact Casey VW. They provided an experience that is unparalleled and even offer extra service benefits for your vehicle that are unmatched. More
I bought a new VW here over a year 1/2 ago. They lost the second key before I owned it and were in the process of ordering a new one for me. Four keys have since been ordered that were unusable because they second key before I owned it and were in the process of ordering a new one for me. Four keys have since been ordered that were unusable because they were cut wrong, and there have been several times in-between they said they ordered a new key but never called back about it. When I called to follow up they had not been ordered. I finally talked to several managers which took several days to even get a call back and explained the predicament and they assured me they had sent a claim about the key issue and that the next one should be fine. Fast forward to now and this last key still had the same problem. I talked to another manager and he didn't have any answers to why they kept getting unusable keys or any guarantee that the next one would work. It's been over a year and a half and I still only have one key. They don't seem to keep any record of the larger problem going on so I have to explain this to each person I talk to and still haven't gotten a resolution. Their best advice was to just call the VW hotline, which at this point seemed like they were just passing the problem on to someone else. They also assured me they would have another manager call me back about the key issue, and of course I have not been called back yet. This is unreasonable at this point and I've never had worse customer service anywhere. They are rude, unorganized, condescending, have extremely bad communication, gave me no resolution to the problem or follow through, and they are hard to get in touch with. At this point, I'm going to be forced to go somewhere else and pay out of pocket for a very expensive key they were obligated to give me. This is not a complaint about a one time issue, but continued bad service over a year 1/2 that has been beyond frustrating. I love my car but I really regret buying from this dealership. More
Thank you Casey Subaru Casey Subaru is the only place I go to buy a vehicle. One of the main reasons is the always excellent service provided with always, friendly smiles. Casey Subaru is the only place I go to buy a vehicle. One of the main reasons is the always excellent service provided with always, friendly smiles. My thanks in particular to Dominik Westfor your truly a 5 star service. Thank you again. More
Super awesome 👏🤗❤️ Super awesome 👏 people very sweet and professional 🤗I was impressed by how faster they work. I highly recommend Casey Volkswagen Subaru, my car is a Super awesome 👏 people very sweet and professional 🤗I was impressed by how faster they work. I highly recommend Casey Volkswagen Subaru, my car is a excellent vehicle for families or for single people because had a lot spaces available for everything. Thanks 😊🤗❤️ More
New car Great service I recommend dealership over anyone in the entire area. The customer service was nothing but exceptional helping not only my self but my Great service I recommend dealership over anyone in the entire area. The customer service was nothing but exceptional helping not only my self but my wife accomplish a car and her getting a new car. Thank you for your time and efforts More