Casey Volkswagen Subaru

Great and Exceptional Experience I went into the dealership with all my research done and knowing exactly what I wanted. The experience was great throughout the entirety of purchasing I went into the dealership with all my research done and knowing exactly what I wanted. The experience was great throughout the entirety of purchasing the new 2016 Volksagen Passat. Moreover, I was able to reach a good rate, take my time reading the paperwork and warranties and walk out of their with a clean Passat. The car was clean and the gas tank was fuel. This is my first new car and I believe I will be very comfortable with my purchase. Terrell More

Bought 2014 Vw Passat tdi used They where great just took to long to get the deal done got their at 3:30 or a little after and did not get out till after 9 They where great just took to long to get the deal done got their at 3:30 or a little after and did not get out till after 9 More

friendly, attentive and low-pressure Trey was very patient as I test drove several vehicle with him over couple of weeks. I didn't feel any high-pressure sales , which i appreciated. A Trey was very patient as I test drove several vehicle with him over couple of weeks. I didn't feel any high-pressure sales , which i appreciated. Anthony helped me close the deal when Trey was unavailable with another customer. Also friendly and low-pressure, Anthony made sure I had a ride back home after my extended VW test drive. More

Casey Subaru Outback Purchase: Very Positive Resubmitting my review because I missed checking Quality of Work (Excellent) the first time around. In April 2016, I purchased a new Subaru Outback f Resubmitting my review because I missed checking Quality of Work (Excellent) the first time around. In April 2016, I purchased a new Subaru Outback from Casey Imports in Newport News, VA. While the looking and buying experience was stretched out over two months (longer than usual for me), it came down to vehicle, model and dealership in the end. A Subaru Outback was on my short list from the start. I have bought and serviced vehicles through other dealerships within the Casey Auto Group, so I was already familiar and comfortable working with them. The USAA New Car Buying Service was fine and the final price was in the range I expected. I thought the interaction with the sales and financial peoples at Casey Subaru was very good. Overall, it was a positive buying experience. I would strongly recommend others interested in Subaru vehicles to contact Casey Subaru. More

Great car at a fair price from good people :) We were very pleased with our experience with Casey Imports. Clayton is very knowledgeable, friendly and professional, and he kept the buying process We were very pleased with our experience with Casey Imports. Clayton is very knowledgeable, friendly and professional, and he kept the buying process moving smoothly. We were treated with respect and kindness by all of the staff at Casey and never felt like we were being pressured in any way. We got the car we wanted at a fair price from people who treated us like friends. What more could anyone ask? More

Best Car buying experience I've ever been through Wasn't in the market to buy a vehicle at this time. Due to circumstances, while in Virginia Beach, it became a necessity. I'm an avid fan of Consumer Wasn't in the market to buy a vehicle at this time. Due to circumstances, while in Virginia Beach, it became a necessity. I'm an avid fan of Consumer Reports and they rate Subara as a very safe reliable vehicle. Used CR's build and buy since I was not familiar with Dealers in the area, plus a good discount through them. This dealership, Paul in particular was the first to call me of the recommended dealerships. Yes, it was a bit of a drive from Va. Beach to Newport News, but I really liked and was pleasantly surprised talking with Paul by phone. We made an appointment for me to test drive the Outback. Once I was there, a most pleasant and very knowledgable young man, Trey Leggett, I have to say went above and beyond to answer my questions and address my concerns. I can't say enough outstanding remarks about Trey, and still not be able to convey what a very pleasant experience it was working with him. I most also give a Hugh thanks to Hayden Davis, for his just won't quit attitude and work ethic. I highly recommend Trey, Paul and Hayden if you too want to experience a genuine care for the purchaser experience as I did. More

Very dishonest car buying experience I would not recommend buying a car from Casey auto. The salesperson was very knowledgeable and I'm very happy with my new Subaru, however the overall I would not recommend buying a car from Casey auto. The salesperson was very knowledgeable and I'm very happy with my new Subaru, however the overall car buying process was very difficult as compared to other dealerships I've experienced. Initially, the salesperson seemed offended that I negotiated at all, as I was asking for the KBB value of purchase price for the vehicle and trade-in value for my vehicle. They offered over $500 more than the KBB purchase price for the vehicle and the salesperson wouldn't tell me exactly what my trade-in was valued at, although said it was just enough to cover the amount I owed, and rather tried to negotiate only on monthly payment. When we finally reached a monthly payment number that was acceptable, while reviewing the paperwork I realized that the salesperson had blatantly lied to me about my trade-in value and that it had been valued at $1300 less than my amount owed which they wanted to apply to this purchase. At this point I began negotiating with the general manager directly, and he admitted it was their mistake and they gave me another $1300 toward my trade-in which was still $2000 below KBB value. Throughout this process they kept asking for good reviews without actually making an attempt to earn a good review. Things began sailing smoothly again until I was signing the paperwork and the finance guy tried to force us into and over-priced maintenance warranty and gap protection. His argument for the warranty was that the ECU and TCU were of shoddy quality and were expensive to replace. I couldn't believe that these people would talk bad about their product just to sell something. On trying to sell me on gap protection, the finance guy said that I could call and cancel the protection when my amount owed was less than the KBB value. I told him that his dealership obviously doesn't care about book value based on what happened earlier. Finally, during the walkaround to take delivery of the vehicle, I asked the salesperson to remove the dealer sticker and they left behind a sticky residue on the car and made no attempt to clean it. Overall, I feel that I got the car with a better deal than the one that they wanted to give me and I'm very happy with the vehicle itself. However, the negotiating and buying process was incredibly deceitful and difficult and it showed that these people would say anything to make a sale, including bad-mouthing their own product. I would not recommend this dealership to anyone who is looking for a fair, honest and straightforward car buying experience. More

Great experence for a first-time buyer! I drove all the way from Richmond to visit this dealership and had a fantastic experience. Trey Leggett was great to work with! Thank you! I drove all the way from Richmond to visit this dealership and had a fantastic experience. Trey Leggett was great to work with! Thank you! More

Good dealership and great customer service Trey was friendly, knowledgable and a great negotiator. It is clear that he works hard and wants to provide the absolute best for his customers. He wa Trey was friendly, knowledgable and a great negotiator. It is clear that he works hard and wants to provide the absolute best for his customers. He was definitely the highlight of our visit! More

Great dealership to work with Casey Volkswagen Subaru is a great dealership to work with. Clayton Moats and Anthony Malta were quick to answer any questions I had, show off differe Casey Volkswagen Subaru is a great dealership to work with. Clayton Moats and Anthony Malta were quick to answer any questions I had, show off different features of the cars, and worked with me for a few hours trying their best to put me in a new Volkswagen. I love the GTI I ended up purchasing, and plan on returning for future business. Thanks guys! More