Casey Volkswagen Subaru

Great experience with New Car Purchase thanks to Trey L. My experience from start to finish during the purchase of my new 2016 Crosstrek Hybrid Touring was fantastic. Everyone who I dealt with during my tim My experience from start to finish during the purchase of my new 2016 Crosstrek Hybrid Touring was fantastic. Everyone who I dealt with during my time there was courtious and professional. The sales representative Trey Leggett was exceptional at making my purchase a smooth and positive one. He was patient and took care of everything - all with a great attitude at making me feel comfortable. Just a real decent person. More

Excellent, Professional, Personalized, Friendly Trey Leggett was so friendly and professional, he put me at ease immediately. This was my first car purchase in decades and Trey guided me through th Trey Leggett was so friendly and professional, he put me at ease immediately. This was my first car purchase in decades and Trey guided me through the entire process, he made the experience very . personal. Trey's professionalism and knowledge of Subaru are outstanding. I have and will recommend him to all my acquaintances. The entire staff at Casey Subaru worked diligently to make my purchase successful.I will be back. More

Great Service!! Our salesman Trey Leggett was very professional and courteous. We received great service from the entire Casey staff. We will definitely consider Case Our salesman Trey Leggett was very professional and courteous. We received great service from the entire Casey staff. We will definitely consider Casey for our next purchase. More

Short. To the point. Excellent. Trey was really helpful throughout the entire process of leasing my new Subaru. He was incredibly helpful and upholds himself with the upmost professi Trey was really helpful throughout the entire process of leasing my new Subaru. He was incredibly helpful and upholds himself with the upmost professionalism. He has my highest recommendation to pursue positions of greater responsibility within your organization. More

Terrible Service Department I bought a new 2016 Volkswagen GTI S 4dr. Overall, buying experience wasn't terrible and they were very flexible on trade allowance. I was overcharge I bought a new 2016 Volkswagen GTI S 4dr. Overall, buying experience wasn't terrible and they were very flexible on trade allowance. I was overcharged about $2800 on a mark up that I should have payed closer attention to in the buying process. But I was also under the assumption that I could trust a car dealership. Momentary lapse in judgement. My fault for not asking more questions. My real issue: After the sale is final and you are no longer profitable to them, forget about getting easy help. The service department drilled through the tag bracket into my front bumper for the temporary tag and the holes would not line up with the permanent tag. I refused to drill two more unneccessary holes in a brand new car. This is common, I know, but I am paying a lot of money for this car. So yes, I'm going to be picky when it comes to carelessness. Talked to a tech and he gave me screws that would not pierce the bumper. Why were these not used in the first place? After an argument in the showroom with the Sales manager, because he "did not see what the problem was" and "couldn't do anything to help me" he agreed to have the bumper repaired. All holes, including the tag bracket holes and I will mount the tag myself. Thank you, Sir. Dropped the car off on Tuesday June 28, 2016. And picked up a loaner. LOANER: DISGUSTING INSIDE. THE CAR HAD OBVIOUSLY NOT BEEN CLEANED. I KNOW THIS BECAUSE I FOUND THE RENTAL AGREEMENT FROM THE PREVIOUS CUSTOMER IN THE COMPARTMENT UNDER THE RADIO. Sorry, Sallie from Portsmouth, but since Casey Volkswagen cares nothing about you or anyone else as a customer, I now know your full name, address, phone number, birthdate, driver's license number, and insurance information. I turned in your agreement to Mike, the sales manager, and he shredded it. 2 Days after dropping the car off, I got a call saying that the work could not be done on my bumper for another week because the only guy that can fix it is gone until July 5th. And I needed to drop off the loaner and pick up my car, only to return it in 5 days. I told them to keep my car until the job was finished (simply because I don't trust a word they are saying at this point and I don't believe that the job can't be done) Then they began telling me how much this was going to cost the dealership as if I am making an unreasonable request. Also informed me that I could speak to the General Manager about the return of the loaner. THE GENERAL MANAGER CALLED ME AND IT WAS AN IMMEDIATE ARGUMENT. I forgot his name so lets call him "His Highness." Since that is the only accurate description of his attitude and condescending tone from the minute I answered the phone. So, "His Highness, the King General Manager" threatened to report me as an unauthorized user of the loaner vehicle and forcefully take the car back, which was a reasonable course of action but also the first resort after no attempt to see things from any point of view but his own. I will admit, I was a little rude and have been through this whole process. But I do have a clue on how this should work and it should not be anywhere near as difficult as it has been. Its easy to see that THIS DEALERSHIP IS ABOUT PROFITS AND PROFITS ONLY. If they make a mistake, its like pulling teeth to get them to fix it. Although I now have a guarantee that the work will get done, how can I trust them to do the job right? They're already reluctant to provide decent customer service or, in the GM's case, even talk to me like I am a person. As far as Casey Volkswagen is concerned, they made their money and now they just want me to go away. It took 2 DAYS for them to look at a bumper. And the only excuse for the time wasted was that they need the GM to approve the repairs and he was unavailable the whole time. (Apparently phones are obsolete with that guy until you refuse to return his car.) I understand a high volume, dealership bodyshop is busy. But if this is the case, why do you schedule appointments? Bumper repairs are the most common repair in the auto body industry, how do you only have one person able to fix this one? The Better Business Bureau already has 17 complaints in 3 years on the Casey VW Service department, soon to be 18 More

This and below redundant - 25 word minimum makes no sense Great experience - no hassle. Able to come to agreeable terms easily which is important. Nice auto with all the amenities we want and then some. Exit Great experience - no hassle. Able to come to agreeable terms easily which is important. Nice auto with all the amenities we want and then some. Exit paper work and car review went easily. More

Used truck purchase I would highly recommend Casey VW/Subaru because the level of professionalism. Clayton Moats helped me find the perfect used truck for my family. I en I would highly recommend Casey VW/Subaru because the level of professionalism. Clayton Moats helped me find the perfect used truck for my family. I enjoyed his organization through the entire process. He made me feel like I was buying something that I love. I would recommend asking for Clayton for your next car buying experience. More

Thorough and kind! I went to Casey hoping that I could work a deal on a specific used car. It didn't seem like it could happen but, Trey made it happen and I felt like h I went to Casey hoping that I could work a deal on a specific used car. It didn't seem like it could happen but, Trey made it happen and I felt like he was always on our side! He is extremely knowledgeable and very thorough in all that he does. I felt like he explained himself well and went the extra mile in all things. I would DEFINITELY buy another car from Casey and especially from Trey Leggett. The best example of Trey going the extra mile was him getting a razor blade to carefully and meticulously take off my wife's 2 bumper stickers that represented our kids in college. He took them off and placed them on our new vehicle AFTER the deal was done! Most salesmen would have said goodbye at the door but, Trey made sure that everything was perfect! We love our new car and were blessed by his outstanding service! More

Simple and fast...highly recommend dealing with Casey Subaru The staff was friendly and helpful and the buying process was simple. I would highly recommend dealing with Casey Subaru; you will not be disappointe The staff was friendly and helpful and the buying process was simple. I would highly recommend dealing with Casey Subaru; you will not be disappointed. More

Pleased with my car buying experience Pleased with the expertise and knowledge Trey Legett has with the Suburu Outback. Trey explained all systems thoroughly and made me feel comfortable Pleased with the expertise and knowledge Trey Legett has with the Suburu Outback. Trey explained all systems thoroughly and made me feel comfortable with operating the vehicle. More