Casey Volkswagen Subaru

Great Service Top notch sales process, I was treated kindly and didn't feel pressured to make a decision. I worked closely with one of the salesman there Trey Legge Top notch sales process, I was treated kindly and didn't feel pressured to make a decision. I worked closely with one of the salesman there Trey Leggett and he did a great job at explaining the different options available, and finding the best selection in my price range. More

Outstanding Buying Experience! Clayton Moats was GREAT! He actually listened to my requirements and understood my time restraints when we spoke on the phone. When I arrived at the Clayton Moats was GREAT! He actually listened to my requirements and understood my time restraints when we spoke on the phone. When I arrived at the dealership, he had cars already lined up and didn't waste time and actually listened to my concerns and answered my many questions. After driving several models, he expedited the paperwork (the entire staff was amazingly efficient and friendly as well) and even helped me clean out my old car and transferring my personal items over (I didn't expect to actually purchase that night so my car was pretty stacked as I was moving). He has followed up to make sure I understood and was comfortable with some of the advanced features in the model I bought and explained things in a friendly manner (did not talk down). The entire staff made this transaction the best car purchase I've ever had. I'm actually looking forward to visiting for my service appointments! The entire team was friendly and provided outstanding customer service with a personal touch! More

Service Everyone on staff has provided excellent service. They are professional, experience, courteous, provide information and answer all questions. I appr Everyone on staff has provided excellent service. They are professional, experience, courteous, provide information and answer all questions. I appreciate the e-mails to help me stay on track with the maintenance schedule of my Subaru Legacy. Safety is very important to me, Traveling in many states in all kinds of weather makes driving my Subaru very enjoyable. Thank You. Lynn Miller More

Took car in because battery problems The had car for 3 weeks; told me they fixed the problem by fixing a cable going from starter to battery. I asked if they checked why the headlights we The had car for 3 weeks; told me they fixed the problem by fixing a cable going from starter to battery. I asked if they checked why the headlights were so dim and he said the problem with lights should be fixed too! But when I looked at the lights they didn't look brighter so I ask him, if the lights were working and he reply , you will know if they are bright when it gets dark! Not the answer I was looking for. I picked up car and asked for an inspection! He came back and said I needed to get 3rd brake light first! The light was working when I brought the car in! So I took my car and on the way home the turn signal switch stopped working. The turn signal switch was working when I took the car in! I took car back to Casey they kept car for a week and called to ask for the loaner back and said I needed a new turning signal switch 589.00. I have yet to receive a Write up of what was done to my car during the four weeks they had it. I declined the services because I no longer felt the mechanic were capable. When I picked my car up the turn signal light and third brake light were working. It appears that the mechanics did something to cause the problem in the first place. Got my car inspected at another shop an hour after picking it up from Casey. The car had to be jumped twice while getting the inspection; so I took it back to the Caseyservice department. I was told that they fixed the problem with the battery drain. This time Mike told me that his best mechanics could not find out why the battery was draining! But he told me earlier that the car started up for them and the battery never died! But I know it died because I had to correct the clock each time I picked it up. He said they did test and found nothing. Yet, three weeks ago he called to tell me they found the battery drainage problem and fixed it ( faulty cable going from starter to battery). Also I noticed that that door key lock cap was missing so I asked for it and he went into garage and got it! Also, they put tape around my keyfob! I told him my keyfob didn't work when I took the car in the first time and they never addressed that concern! I got a new battery and now it works! I'm so disappointed! This service center has really declined and its so sad; it gives VW a bad name! More

Purchase of a used vehicle Was in search of a used 8 passenger SUV and comparing 3 potential vehicles simultaneously. Trey assisted me with my search and within a few hours got Was in search of a used 8 passenger SUV and comparing 3 potential vehicles simultaneously. Trey assisted me with my search and within a few hours got exactly what I needed for a reasonable price. No pressure, no rush - Trey gave me time to think about my options and decide on my own. Very satisfied with this big purchase. Scott Davis kept things simple and understandable as well. Despite the late transaction (towards the evening), both gentlemen worked professionally. More

Amazingly Professional! Trey is amazingly professional. As soon as you walk into the dealership and are greeted by him, you are instantly at ease. He makes the process so sim Trey is amazingly professional. As soon as you walk into the dealership and are greeted by him, you are instantly at ease. He makes the process so simple and relaxed. The experience with Trey is unlike any car buying experience you have ever had. He is extremely knowledgeable and makes sure his customers are taken care of from beginning to long after their visit/purchase. Jaclyn Vazquez is a great asset to the company as well. Able to answer any questions I had regarding the TDI Process (even more so than the TDI Hotline). She is patient and kind and makes sure that all customers have a great experience. More

Trey is a true asset to the dealership Trey is an extremely knowledgeable, friendly, courteous, and respectful super star sales person. A most valuable resource for the dealership. He we Trey is an extremely knowledgeable, friendly, courteous, and respectful super star sales person. A most valuable resource for the dealership. He went out of his way to make sure we were satisfied. Made our experience a joy! Keep an eye on him - he'll be the sales manager soon! More

Good experience Was our second time purchasing a new vehicle from him. He was honest, straightforward, high efficiency as always. Will recommend him for family and Was our second time purchasing a new vehicle from him. He was honest, straightforward, high efficiency as always. Will recommend him for family and friends. More

Sales Assistance! Because of the very fine assistance from Scott and Clayton our purchase of the Subaru went well and was expedited to make our time finalizing the sale Because of the very fine assistance from Scott and Clayton our purchase of the Subaru went well and was expedited to make our time finalizing the sale pleasant quick and pleasant. More