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Casey Volkswagen Subaru

Newport News, VA

3.8
565 Reviews
Casey Subaru - New Subaru & Used Car Dealer in Newport News, VA - Serving Norfolk VA, Hampton VA and the Virginia Peninsula. Our extensive inventory of Subaru models in Newport News include the all-new Forester and WRX, as well as the Crosstrek, Impreza, WRX STI, BRZ, Legacy & Ascent. Our large inventory and pleasant atmosphere make us the leading Subaru dealership in the Hampton Roads area.
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783 J Clyde Morris Blvd

Newport News, VA

23606

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Showing 565 reviews

July 12, 2017

annual inspection and service The service managers were friendly and helpful. The lounge was comfortable. They took time to update my personal information and answered question More

by dlovesbuggy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tish Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Reese
Jul 13, 2017 -

Casey Volkswagen Subaru responded

We want to thank you for taking time out of your day to leave us this awesome review and rating! A lot of work goes into making our customers satisfied. We care about making a match that lasts and strive to be the best in customer service to gain loyal customers such as yourself. We look forward to working with you again and hope you have a good day.

July 10, 2017

10,000 Mile Service I have always been pleased with the service at Casey Volkswagen. I have purchased two cars from them (the first was rear-ended and totaled after just More

by Claudia Jew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 10, 2017 -

Casey Volkswagen Subaru responded

We are ecstatic to hear that our team was able to give you 100% customer satisfaction by creating an atmosphere that was knowledgeable and quick to answer questions. We believe that our customers are our top priority and we will go above and beyond to deliver this. Thank you for your business and your time. We hope you have a great day and we look forward to working with you again in the future.

July 05, 2017

If you go to Casey. Find Clayton Moats. I had a bad experience with Casey. But I figured I'll give them a second chance since they had the vehicle we wanted. This time I had CLAYTON MOATS. I More

by C Bartolome
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clayton Moats
Jul 06, 2017 -

Casey Volkswagen Subaru responded

Congratulations on your new car! Providing our customers the best customer service we can offer is our goal and we will go above and beyond to assure that. We want you to feel apart of the family here, so we are pleased that Clayton Moats was able to provide that for you by creating an atmosphere that was knowledgeable and quick to answer questions. We look forward to working with you again and hope you have a good day.

July 01, 2017

Trey is Awesome! Best car-buying experience I've had by far. Trey works with you and ensures you are getting the best deal. I love my new 2017 Subaru Impreza!! More

by Kaylaannbailey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey Leggett, Shawn Casey
Jul 03, 2017 -

Casey Volkswagen Subaru responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us. Our team of professionals are dedicated to providing you and everyone else who visits with only the best there is to offer. We wish you safe travels in your new Impreza and look forward to seeing you again soon!

June 29, 2017

Timely and courteous Dominique was courteous and helpful. I had a question for the service personnel doing the actually labor. Dominique communicated it to them and repl More

by Jim Cass
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominique, I think.
Jun 30, 2017 -

Casey Volkswagen Subaru responded

We want to thank you for taking time out of your day to leave us this awesome review and rating! A lot of work goes into making our customers satisfied with their purchases. We are ecstatic to hear that our team was able to give you 100% customer satisfaction by creating an atmosphere that was knowledgeable and quick to answer questions. Thank you for your business and your time. We hope you have a great day and we look forward to working with you again in the future.

June 22, 2017

Fraudly and on top of that been calling for 3 wk and no one Its just too much to go into got charged for 3 times they said it would be and broke another part on my car etc More

by Sandi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Travis Wynn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Liggins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lawson, Ed Colton
Jun 22, 2017 -

Sandi responded

Was fraudly over charged what mike said a new remote concrol keys was to be made and i didnt grt it at all just got a key without the remonte the key is suppose to be inside a case and you push a little round silver button and the keys comes out like a switch blade sort of..... anf put in a new stereo and speakers last year and its not working now. Been cslling casseyvw for 4 weeks now and no one well even talk to me, because they know what a mess they have made of everything and is gibing me the cold shoulder..... my name is sandi petree phone 8048372235. I sure could use your help since i am 1 hr 45min away from dealership

June 20, 2017

The best experience ever!!! I came in desperate for a betyer deal and i can not believe just how good i was taken care of. Every call and experience has been golden. They say it. More

by rich&ann4ever
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Neal
Jun 21, 2017 -

Casey Volkswagen Subaru responded

Thank you for the great rating and review! Hearing how we can provide our customers with the utmost customer satisfaction is great to hear. We strive to work with individuals to provide them an easy experience that is suited to their personal needs and wants. We hope you have a great day!

June 20, 2017

Helpful and Fair Clayton was absolutely AMAZING! He was very personable and easy to talk to. He took us through everything at this dealership and even took us to a par More

by Kford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clayton Moats
Jun 21, 2017 -

Casey Volkswagen Subaru responded

Congratulations on your new car! We're very pleased to know that Clayton was able to make your experience with us a great one. Thank you for giving us this review, we appreciate hearing customer feedback. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

June 18, 2017

Casey Subaru + Cameron Leak - awesome combination We bought a 2017 Subaru Outback recently. Cameraon met me shortly after entering the sales floor and right up front he was straight forward, knowledg More

by outbackowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Leak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2017 -

Casey Volkswagen Subaru responded

Congratulations on your new Outback! We're very pleased to know that Cameron was able to make your experience with us a great one. Thank you for giving us this review, we appreciate hearing customer feedback. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

June 09, 2017

Great Customer Service Excellent care!!!! What a great group of people! I went in not really sure what to expect and everyone was incredibly knowledgeable and very helpful! I walked away with More

by Robert9982
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raheem Talley, Shawn Casey
Jun 12, 2017 -

Casey Volkswagen Subaru responded

Congratulations on your new car! We are pleased to hear that our team was able to provide you with a five-star worthy experience. Customer satisfaction is our number one priority and we always appreciate customer feedback. If you have any automotive needs in the future, we are more than happy to be of service. Thank you and we hope you have a great day!

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