Casey Volkswagen Subaru

Informative, Courteous, Professional Welcoming experience; no pressure sales. Comfortable environment for the first time single mom. Worth the hour drive from Virginia Beach. I was offere Welcoming experience; no pressure sales. Comfortable environment for the first time single mom. Worth the hour drive from Virginia Beach. I was offered the best price of all the major VW dealerships and even received a gift from my salesman Trey! More

Service I have taken by VW to the dealership to have it serviced for many years. Mike has always been friendly and helpful. Thanks for the awesome service I have taken by VW to the dealership to have it serviced for many years. Mike has always been friendly and helpful. Thanks for the awesome service. More

Excellent work I had an 8am appointment for a Virginia annual inspection and a 24,000 mile service. I was taken care of immediately and was ready by 9:15. Everyone I had an 8am appointment for a Virginia annual inspection and a 24,000 mile service. I was taken care of immediately and was ready by 9:15. Everyone were courteous and did a good job. Thanks John Reese. More

Venus, John, and the team are excellent! My 5000 mile service with Casey Subaru was fantastic. The staff was patient, courteous, and worked through problems found with the vehicle with me as My 5000 mile service with Casey Subaru was fantastic. The staff was patient, courteous, and worked through problems found with the vehicle with me as equals. I highly recommend Casey for a positive automotive experience. More

Thrilled with my new Subaru I was torn between the Ford Explorer and the Subaru Forester. Headroom/legroom and gas mileage were two of my main considerations. And price, of cours I was torn between the Ford Explorer and the Subaru Forester. Headroom/legroom and gas mileage were two of my main considerations. And price, of course. Subaru was fine with my decision to check out both vehicles. (They probably knew I would be back.) The Forester had more headroom and legroom than the Explorer even though it was a smaller SUV model, and for the same reason the Forester easily beat the Explorer price. For the final tip of the scales, the Forester gets double the gas mileage of the Explorer. Felix made sure I was satisfied with the final deal and Tish has been super in the service department. I love the Subaru with all of the safety features and the smooth, comfortable ride. Thanks, Casey! More

Excellent Professional Experience I just drove home in a 2018 Outback from Casey Subaru. From initial ordering through delivery, it was an excellent experience. While my impression is I just drove home in a 2018 Outback from Casey Subaru. From initial ordering through delivery, it was an excellent experience. While my impression is that you couldn’t go wrong with any of the friendly employees there, I found it particularly pleasant to deal with their salesman Clayton Moats. From agreeing on cost, through delivery, he made the entire experience a pleasure. Clayton’s a real gentleman, knows his stuff, and knows how to treat a customer. He even came to my home in Williamsburg to drive me to Casey on the day of delivery. The whole delivery process took a while, but that was mostly because Clayton gave me such a thorough briefing on all the bells and whistles on the new Outback (there are many). Overall enjoyable experience. More

Purchase of 2017 Subaru Outback via Trey Leggett July, 2017 My purchase of this vehicle in late July 2017 was greatly facilitated by the expertise and professionalism of the salesperson (Mr. Trey Leggett). He My purchase of this vehicle in late July 2017 was greatly facilitated by the expertise and professionalism of the salesperson (Mr. Trey Leggett). He immediately identified my primary reasons for my interest in Subaru (safety factors and trade-in value retention) and explained the relevant features of available options at a level tailor-made to my understanding level. He addressed all of my concerns in a very coherent manner. G.M. "Mac" Sisson, Gloucester Point, VA More

Poor experience, buyer beware! My wife drives a VW and one day the check engine light came on so we parked it and called this dealer. They recommended we bring it in for diagnosis. My wife drives a VW and one day the check engine light came on so we parked it and called this dealer. They recommended we bring it in for diagnosis. The problem is that we are over an hour away from any dealer and Casey is the closest one. We made an appointment and sent the car by tow truck to them. Trying to communicate is a real issue as one cannot simply call the assigned service specialist. Finally we got through and got astounding news and a ridiculous quote. My wife came home from work crying. I looked at the quote and immediately scheduled a tow to pick up the car, paying out of pocket for it to be taken to Richmond as I was furious. Even with the added cost, the repair bill from Browns was less than half of what Casey quoted...I certainly would never return to Casey for anything as I believe they are not on the up and up. I also believe they have found they can take advantage of women and do. To add insult to injury, they called my wife after all of this to reconfirm the original appointment? They already had the car! A sample of their internal communication and that applies to customer communication as well. Protect yourself, go elsewhere. More

Great service Arrived early for scheduled service and was promptly checked in. Tish informed me of mechanic recommendations with no pressure and costs accurately li Arrived early for scheduled service and was promptly checked in. Tish informed me of mechanic recommendations with no pressure and costs accurately listed. Left earlier than anticipated which is always nice when waiting on service. Great and friendly staff and service. More

annual inspection and service The service managers were friendly and helpful. The lounge was comfortable. They took time to update my personal information and answered question The service managers were friendly and helpful. The lounge was comfortable. They took time to update my personal information and answered questions I had about my vehicle and service that was needed. More