Casey Volkswagen Subaru

I had an absolutely horrific experience with the service department at Casey Volkswagen. My car was dropped off on Thursday,October 31st for a minor repair and was told they would work it in. I rented a car department at Casey Volkswagen. My car was dropped off on Thursday,October 31st for a minor repair and was told they would work it in. I rented a car in the meantime to have transportation. I contacted the dealership Monday and was told my car would be done by 11. At 11, I received a call saying it would be done by the end of the day. When I arrived at the end of the day, I was told my car wouldn’t be done until the next day. This went on until 11/08. During these days, they called and told me they didn’t know what was wrong with my car and told me they would be sending my car to the Jeep dealership. I stopped by the dealership to get an item out of my car before it would be sent to Jeep and my service advisor, Tish, told me my car had already left. I contacted the Jeep dealership and they reported they never received my car. Then, Tish told me they decided to keep my car and run some tests on the car. Finally, on 11/08, they told me my car was done. When I started my car, it was misfiring badly, every engine light was on and it would not go above 15 mph. I met with the GM the following morning and my car was sent to Jeep that following Monday. The GM was wonderful and put me in a loaner since I had spent over $1000 in rental car fees. Once my car was at Jeep, it was found that the Casey service department cut 5 wires in the wiring harness. When Casey was asked for some reimbursement for rental car fees, I was told no because it wasn’t there fault that my car needed service. I would not recommend them! If I could give zero stars, I most definitely would. More

I had a bad experience with the service department. Schedule an oil change The Manager argue with me about it, even though I showed him on the app that I had the appointment. Waited two hours for my ca Schedule an oil change The Manager argue with me about it, even though I showed him on the app that I had the appointment. Waited two hours for my car. Wanted to charge me $100 for a Tire rotation, which I already had done myself. All I need was the TPMS reset. Still wanted to charge me $100 for a full tire rotation which I completed my self. I just needed the TPMS sensor updated. Be advised I bought this car from the dealership They do not go out away for customer service or customer satisfaction. It takes 5 min to relearn the sensor. I know because another Subaru dealer did it for free. Took 10 min. They lost a customer for life. I have free inspection and oil changes at this dealership. I will not be going back to them. I will also recommend going to another dealership to purchase a car. The service manager did call Unfortunately, I missed the call. I called her back and they never called me back after that. I tried calling again no answer. More

Personal service very good especially Sheree Celestino takes care of her customers extremely well. I come from Norfolk because of the personel takes care of her customers extremely well. I come from Norfolk because of the personel More

There are not enough stars to rate this Dealership, I would give 10 stars if I could. They are truly off the charts. I will never buy another vehicle anywhere else and I make that abundantly clear to any would give 10 stars if I could. They are truly off the charts. I will never buy another vehicle anywhere else and I make that abundantly clear to any and everyone who will listen! We just purchased our 3rd vehicle from them and every time was completely fantastic! Our salesman Eric is the most passionate, thorough, and knowledgeable Subaru sales advisor you will find. He truly extends himself well beyond just the sale and has become a trusted advisor to our family every time it comes to our new vehicle needs, he truly enjoys talking Subaru and helping to ensure you find exactly what fits your needs, and has never once been pushy or aggressive. The sales managers do everything they can to make the vehicle you want work for you even it it means tracking one down from somewhere else and getting it for you, and the finance team helps to ensure you get the best financing and fits your budget. Casey’s included service of oil changes and state inspections also go along way in total ownership savings! Subaru as a brand, Casey as a dealer, and the sales, finance, and brand loyalty team truly are the Standard for what a car buying experience, as a whole, should be. More

From the moment I drove on the lot and started looking at my car Jason was there to help me through the whole process. He was tentative to all my needs. Any questions or concerns I had to asked them for me. my car Jason was there to help me through the whole process. He was tentative to all my needs. Any questions or concerns I had to asked them for me. I will buy another car in the future and I want to make sure Jason is my salesmen. More

Excessive fees for a vehicle that I paid cash for and doing ALL of my DMV paperwork myself. I elected to get my tags because I’m exempt from paying sales tax and they had to charge me at the dealership a doing ALL of my DMV paperwork myself. I elected to get my tags because I’m exempt from paying sales tax and they had to charge me at the dealership and in turn I would of had to wait for the refund. So what fees you may ask..$799 processing fee but they didn’t do any of my DMV paperwork not even providing me with a title in my name which I’ve always received after paying a vehicle off. Business tax fee $79 but why am I paying your business tax? There are two different bottom line figures…cash price which is not what I paid and the finance price the amount I paid. I’m not in the business of selling cars but i know something isn’t adding up. Oh let’s not forget the options that were advertise as being on the vehicle is not. Navigation not included found out with my recent trip when my phone died and dual power seats don’t exist just the driver side. I guess I should have verified it myself vs taking their word for it…anyway I will with my next vehicle. Just double check everything regardless of what’s advertised or what’s being told to you. Lesson learned but will not forget. This is not a reflection on my salesperson as he did his job. More

After months of other dealerships giving me reasons why they can’t make my request happen, Caleb called me to tell me he could get me what i wanted just days after shooting an email. Felix made the sales p they can’t make my request happen, Caleb called me to tell me he could get me what i wanted just days after shooting an email. Felix made the sales process a conversation and stuck to the initial quote with no surprises. James made financing easy, Jay made the insurance segment easy and fast, and Cam made the final paperwork and additional warranty a smooth process with low pressure. 10/10 experience. I will be back and will refer people. More

Professional and courteous, easy going experience! Sales and management did a great job! Warranty is best around! Sales and management did a great job! Warranty is best around! More