Casey Toyota - Service Center

...pleased with my experience... I was very pleased with my experience during my last visit to the Casey Toyota Dealership in Williamsburg. My service advisor, Lexis Harrell, was atte I was very pleased with my experience during my last visit to the Casey Toyota Dealership in Williamsburg. My service advisor, Lexis Harrell, was attentive to the questions I had about my Prius and provided me with favorable feedback after the work was completed. She is very knowledgeable, suggesting a helpful winter driving tip for my other 4-wheel drive vehicle, as well as suggesting places for upholstery repair. Over the last while that I've brought my vehicles in to the dealership, She has helped me in identifying vehicle maintenance items and their costs for my 2 Toyotas. I am delighted to have her as my service advisor and look forward to a continued relationship. I recommend Casey Toyota in Williamsburg to my friends and family. J.L. Gossett More

Great Customer Service I took my Rav4 in to get my wipers and brakes fixed. The repair took two days, and Casey provided me with a quality rental car in the meantime (free I took my Rav4 in to get my wipers and brakes fixed. The repair took two days, and Casey provided me with a quality rental car in the meantime (free other than gas). Three weeks later I noticed water was leaking into my cabin, so I took it back to the shop. I also noticed that a part in my engine was obviously tampered with which was probably causing the problem. Mike told me this part would cost over $350 to repair, and I expressed my apprehension considering the part was tampered with. Casey paid the full cost of the replacement part and labor with zero questions asked. Casey clearly places great importance on customer satisfaction. More

First Service Check Loan Pham was first-rate in her friendliness and knowledge. She has a great sense of humor and knows her way around Entune, solving a few problems wit Loan Pham was first-rate in her friendliness and knowledge. She has a great sense of humor and knows her way around Entune, solving a few problems with skill and patience. Prompt and courteous. Excellent customer service. More

Awesome experience... And I am super picky about my vehicles I had an awesome first experience at Casey Toyota! Mike is awesome! He provided communication with me throughout the entire process of my car being I had an awesome first experience at Casey Toyota! Mike is awesome! He provided communication with me throughout the entire process of my car being serviced More

Great Service I want to thank Mike Smith, a service consultant for Casey Toyota, for providing exceptional customer service. Mike went out of his way to get my car I want to thank Mike Smith, a service consultant for Casey Toyota, for providing exceptional customer service. Mike went out of his way to get my car in for repair as soon as possible. He kept me informed of the work that needed to be done and the cost to do it. I felt Mike was looking out for me and that his primary goal, besides great service, was to make sure I was a happy customer. I am a very happy customer. I will always ask for Mike when my car needs service. MJ Warren More

Great Service Mike was easy to work with, again! He is always helpful and goes above and beyond to ensure customer satisfaction. I would highly recommend this locat Mike was easy to work with, again! He is always helpful and goes above and beyond to ensure customer satisfaction. I would highly recommend this location! More

10,000 mile check up and general look over Mike was my service rep, and as always he was totally friendly and polite. My service was super fast too, which is so appreciated. You guys are great Mike was my service rep, and as always he was totally friendly and polite. My service was super fast too, which is so appreciated. You guys are great and nice to drive off in a clean car! More

going the extra step!! extremely fair service representative (Corey Sparrow) . He has gone the extra step to try to get the car in working order, after some failed attempts extremely fair service representative (Corey Sparrow) . He has gone the extra step to try to get the car in working order, after some failed attempts to repair. He has offered a free rental car and will do his all to get car in working order. You can"t get a better attitude than that. Thank you Corey and Casey Toyota---James I Ullman, M.D. More

Great service team Had remote start installed on my 2014 Sequoia and the Toyota Care free service work. Kim at service scheduling was very helpful and made everything se Had remote start installed on my 2014 Sequoia and the Toyota Care free service work. Kim at service scheduling was very helpful and made everything seamless with a loaner car. All the paperwork was asked for ahead of time so I was able to fly right through the process. Mike in service got me hooked up and everything was done before the time promised. I was running a few minutes late and they were patient enough to wait on me with a smile despite the inconvenience. Highly recommend this location but I hear all of Casey's locations are top notch. Oh, and the loaner was a brand new Tundra, can't beat that. I'll be back. More