Casey Toyota

Casey Toyota is Great! I wasn't "ready" to buy a new car and wanted to wait a few months, but my old car died. I had a very bad experience at another dealership and didn't r I wasn't "ready" to buy a new car and wanted to wait a few months, but my old car died. I had a very bad experience at another dealership and didn't really expect my visit to Casey to be any different. I heard about Casey Toyota from a co-worker who purchased from them recently; so I said I would give it a try. The entire experience was amazing. I was there less than 3 hours, everything was explained to me throughout the process, they put me in a car that I really love and they really made me feel like I mattered and wasn't just another "sale". This is the third Toyota that I have owned, and I will definitely buy from Casey Toyota again in the future! More

Stick to sales.....not the Service Center The New Bottom Line Up Front: I am leaving the write up as is with some minor editing. I upgraded this dealership from 1 star to 4. The ONLY reason The New Bottom Line Up Front: I am leaving the write up as is with some minor editing. I upgraded this dealership from 1 star to 4. The ONLY reason I did this is because of the attention and commitment to fixing the issue from the owner and management. So the writeup remains the same, but I added what occurred over the last few days in response to my review. The OLD BLUF: The service center is developing a reputation for scamming customers because they are on commission. I can support this claim with the last two interactions I've personally had with the dealership. I will start this off with the fact that I don't normally write bad reviews. It is a waste of my time. I believe that where I spend my money does the speaking for me. This however deserved my attention and written review. The sales department is fortunate to have some good sales people. Anthony P is a good guy. He is a zero pressure individual. I actually like how he handles business (ie not too pushy). I will further comment that they are a USAA service dealership which means that you pick the car, USAA tells you what a fair price is, and the dealership has to match it. It saves the hassle of wasting time. Here is the bad. The service department at this time sucks.....the only guy that was worth his weight in gold there was Chris Dizon. I hear he went to work somewhere else......I actually enjoyed going there because I knew he was trying to help me get the best service and deal. I fully expect that Paul is working to correct this for the other employees. I talked to him personally, and he at least appeared to be concerned with my issue. A little over a month ago my wife wanted an oil change. I told her based on my experience, dealerships are more expensive. Going to the dealership is within her comfort zone so we went. I asked the old guy with a desk on the right (I don't remember and also do not care what his name is) if they do price matching. He told me that they only price match other Toyota dealerships. This confused me because I used to go in there all the time and use a printed coupon to get an oil change for 20 dollars. As he stared at me like I had something growing out of my forehead, I decided to not press the issue. I would chalk this up to a 40 dollar lesson in never getting an oil change there again. On to the most recent and troubling issue. My wife is military. She wanted to transfer her car from FL to VA. In order to put the VA plates on, she needed a state inspection. Katie was very cordial with my wife as she came in. The car was inspected and apparently the car failed a light and 2 tires. Katie was very nice when she suggested that since 2 tires were bad, she might as well buy 3 because you get the 4th one free.....to her (who gets commission), it made perfect sense. As Katie went down the checklist my wife said she would like to call me to talk it over. She was then brushed off as Katie walked away saying she would take care of things. My wife stopped her to clarify and stop her from doing the service. This is where things go down hill. Her attitude began to change. She started becoming dismissive. My wife talked to me and I told her to wait, we would shop around. When my wife tells Katie she didn't want the tires, she became completely unprofessional. In front of other customers she began telling her about how her car "failed" and she wouldn't be allowed to drive it on the road. My wife felt humiliated and appalled that someone working there would speak to anyone like that. There are plenty of other details but this review is long enough. She made her wait another 30 minutes (my wife timed it) before she had to go back up and ask for her car. Here's the thing, Katie was quick to slap a reject sticker on the vehicle and harass her about how "she is in the system and if the State Troopers catch you driving, your going to get a ticket".....yes direct quote. It's as though she felt compelled to do this even though my wife still had perfectly valid FL plates. When she finally got it Katie wouldn't even speak to her, she waved her hand at her in a dismissive way because apparently she had no time for her. Because of her moral obligation (again she had valid FL plates) to ensure a reject sticker was on the vehicle. My wife was not able to use the vehicle to drive onto post. Instead I gave her my truck while I made sure the car was fixed at a reputable place (very friendly and reasonable staff I might add...Goodyear place off of Monticello). And on that note, the worn tire appears to be a scam to me. Once inspected, only one tire failed inspection. So rather than get 4 new ones...I really only needed one.....it's borderline extortion through intimidation. Back to a positive note. Whoever the older gentleman is that vacuums out and retrieves cars there.......he is awesome. He was very kind to my wife. He offered to clean out her car even though she didn't have the inspection done. The two times she has been there she has noticed how polite he is to everyone. We don't know his name....but kudos to him. Also, I mentioned before I talked to the Service Manager, Paul. He seemed genuinely concerned. He even offered to pay for the tires. Unfortunately I had already bought them from another place, but I appreciated the offer. I honestly just wanted him to handle the situation because 1) people are getting ripped off and 2) at no time should an employee attempt to demean/humiliate a customer. Update as of 16MAY14: The owner personally called and apologized to my wife. The situation is addressed at the appropriate level and the right amount of focus is currently being applied to the Service Department by management. A little bit of honesty and sincerity from the owner (in my opinion) goes a long way. I'm taking a leap of faith by bumping things back up to 4 stars from 1 star. I will have my wife continue to use them for now and will update with new reviews as we go as necessary. Hopefully this provides honest feedback on services received. I wanted to ensure the good (some of the people) was highlighted with the bad. More

The Rescue of Tiger the cat. I am fostering a 35 lb. cat for the shelter and, lesson learned, put him in my car without a carrier. He wedged himself under the back seat and I cou I am fostering a 35 lb. cat for the shelter and, lesson learned, put him in my car without a carrier. He wedged himself under the back seat and I could not get him out. I raced to Casey Toyota and everyone there went in to emergency mode. Amy held his head and kept telling him everything would be alright, Danny somehow got the seat to give despite the fact that Tiger was covering all the bolts and David, who was working the back end got sprayed by a very terrified cat but never said a word about it through the entire half hour process. Katie was so kind and comforting to me in my fear that I had managed to kill a cat who had just been entrusted to me that afternoon. Tiger will be at my house for however many months it takes him to lose at least 15 pounds and make him a candidate for adoption. I was scared, Tiger was scared and you all really saved us. I will never forget that! You are the best!!!! Marie Thell More

Awesome Experience My wife and I traveled to Casey Toyota last month with the intention of buying a new Tacoma pickup truck. We were met by Miles Casey who right from th My wife and I traveled to Casey Toyota last month with the intention of buying a new Tacoma pickup truck. We were met by Miles Casey who right from the start was extremely helpful and very fun to work with. This is my third Tacoma from this same dealership so I knew exactly what I wanted. Each time I had a good experience however working with Miles, this became the best sales experience my wife and I have encountered. There was no pressure to buy from him, (although I think we can all agree, there may have been pressure from me for him to sell us one!) Miles made sure everything we wanted was available and took great care. I would recommend anyone looking to buy any new Toyota, go visit Miles Casey at Casey Toyota Scion in Williamsburg. The Weneck Family Proud Tacoma Owners More

Amazing experience!!!! My husband and I purchased two cars from this dealership. Our most recent was Toyota Camry. We could not be more happier! The sales person Miles Casey My husband and I purchased two cars from this dealership. Our most recent was Toyota Camry. We could not be more happier! The sales person Miles Casey was just wonderful. I have to say that Miles owns all the best qualities that a successful sales person should have. Miles is very outgoing, assertive,and confident young man. He made a great impression from the very start. Moreover, Miles cares about his customers, not just the sale, he is very likable and memorable. My four year old son asks me to go to the Toyota place so he can visit Miles. Thank you again for the great experience!!! More

Jeep Wrangler Used Purchase from Mike Smith Working with Mike Smith to find the Jeep Wrangler of my dreams was a very smooth and awesome experience. From start to finish he was 100% committed to Working with Mike Smith to find the Jeep Wrangler of my dreams was a very smooth and awesome experience. From start to finish he was 100% committed to helping me with every step, from searching for the right Jeep to financing it and making sure that I had all the necessary warranties, insurances, etc. Mike made first time car buying a pleasant experience to say the least. He was extremely informative as we went through every step of the process and at no time did I feel like I was being hassled or deceived. Everything we did was explained in depth and proved to be exactly what he said it would be. I would highly recommend Mike Smith to anyone interested in purchasing both used and new. I can say with complete confidence that when the time comes for myself or someone I know to purchase another vehicle, I will be going to or referring them to Mike Smith without a second thought. Thank you Mike Smith and Casey Toyota for making a dream a reality! More

First time buyer....great experience! Not knowing anything about cars, especially buying a new one ; Miles knew everything! Between leasing and buying he helped me figure out what would be Not knowing anything about cars, especially buying a new one ; Miles knew everything! Between leasing and buying he helped me figure out what would be most beneficial to me. He stayed on top of everything that needed to be done and I ended up with a car that I love and works for my lifestyle. The whole experience was a breeze and stress free thanks to him! My father had even mentioned he was looking for another truck, and next thing I know my dad had one less than a week later. We got two new vehicles within the same week all thanks to Miles! We will never go to another dealership, and will never see another salesman. Miles was diligent, polite, and very assertive to our needs. He's definitely one of the best! More

New car purchase Ellen and Miles were outstanding in every aspect. They went above and beyond to make sure our car buying experience went as smooth as possible. We wer Ellen and Miles were outstanding in every aspect. They went above and beyond to make sure our car buying experience went as smooth as possible. We were satisfied with price and service. More

A great experience Robert and Terry K They were very helpful and respectful. Great agents! They went above expect ion and did everything in there power. Coming in they greeted me with op They were very helpful and respectful. Great agents! They went above expect ion and did everything in there power. Coming in they greeted me with open arms. More

Very Happy with my Experience at Casey Toyota I went to Casey Toyota at first because they were a USAA Certified Dealer. I initially spoke with Caitlin via email. I had several questions, and we c I went to Casey Toyota at first because they were a USAA Certified Dealer. I initially spoke with Caitlin via email. I had several questions, and we corresponded over several days. She was able to get the information I needed in a timely manner. She was polite and easy to work with. After getting the specs, I decided to drive up to Williamsburg. I was met by Caitlin, who introduced us to Anthony P. He was an excellent salesman. He had the keys in hand for the vehicles I wanted to test drive. I didn't have to wait. He didn't pressure me in my decision, and was very easy going. He isn't the typical car salesman that you might expect. I selected the FJ Cruiser. I received a very fair deal on it as well as my trade in. There was no hassle negotiating. They were fair up front, which eliminated the need to do much bargaining. The paperwork took awhile because they were able to accommodate us being military and having out of state registration. Even so, the dealership was comfortable. They had drinks, snacks and a clean showroom to wait in. Everyone we dealt with there was pleasant. I would buy from them again, and I will refer any of my friends in the market for a Toyota to Anthony without hesitation. More