Casey Toyota

Exceptional service experience every time. We own a Camry and a Venza. No one touches these vehicles except Casey personnel, Gene Riddle and team specifically. I have been bringing both vehicle We own a Camry and a Venza. No one touches these vehicles except Casey personnel, Gene Riddle and team specifically. I have been bringing both vehicles to Casey for 5 years now. NEVER have I been disappointed with their professionalism, product knowledge or skill levels. It is the same every time--a friendly receptionist answers the phone in 3 rings or less, puts you thru to an anxious to please you scheduler who books you an appointment that is JUST the time/day that you want. You are then all set. Upon arrival, someone immediately guides you into the indoor parking area, welcomes you to Casey, and brings you over to your team leader. In my case, Gene Riddle, completes my work order (it has already been started), he invites me into the pleasant lounge, while his team inspects my vehicle. Gene then brings their findings to me in the lounge, we agree on the best course of action, they do the work, I pay and I go my way. Totally satisfied again. More

Terrific Service Dept. Casey Toyota's service department does an outstanding job. They're fast, efficient, and competent, and the customer lounge is large, airy, and comfort Casey Toyota's service department does an outstanding job. They're fast, efficient, and competent, and the customer lounge is large, airy, and comfortable. Their service writers are unfailingly courteous and knowledgable. They are terrific! More

Exceptional service We always had great service here going through Shawn. When it was time for a new car, we asked who we should use, and he recommended Miles. Miles went We always had great service here going through Shawn. When it was time for a new car, we asked who we should use, and he recommended Miles. Miles went above and beyond to make sure we were taken care of and got us the best deal possible. Would highly recommend anyone to use Miles in Sales and Shawn in service. Thanks again! More

Good service I have been using Casey Toyota service since 2000.In the beginning years there service was great,I don't remember exactly when but there service went I have been using Casey Toyota service since 2000.In the beginning years there service was great,I don't remember exactly when but there service went downhill.Since they moved to there new location in Williamsburg there service again has been very good. I bought the last two Toyotas from Casey Toyota and will more than likely purchase my next Toyota from them too. More

Casey Toyota's Service Dept. I'm a frequent customer of the Service Dept. and they always do a superb job! Their work is timely and reliable, and they don't try to push you into s I'm a frequent customer of the Service Dept. and they always do a superb job! Their work is timely and reliable, and they don't try to push you into something you don't need. More

Surprising results from service Just got my 4Runner back from normal service, oil and cleaning. I was pleasantly surprised from the cleaning when all the white paint on my fenders wa Just got my 4Runner back from normal service, oil and cleaning. I was pleasantly surprised from the cleaning when all the white paint on my fenders was removed. This white on my gray vehicle came from parking lot encounters. All is now gone the 4Runner looks great. Special thanks to the detailing team for a job well done. More

Awesome Customer Service The salesman I had was awesome. Even though I wasn't able to get what I wanted he tried very hard and left me with positive thoughts in the end. He re The salesman I had was awesome. Even though I wasn't able to get what I wanted he tried very hard and left me with positive thoughts in the end. He really took time with his sale and explained all things in an honest and upfront manner. I would recommend him to anyone. More

...pleased with my experience... I was very pleased with my experience during my last visit to the Casey Toyota Dealership in Williamsburg. My service advisor, Lexis Harrell, was atte I was very pleased with my experience during my last visit to the Casey Toyota Dealership in Williamsburg. My service advisor, Lexis Harrell, was attentive to the questions I had about my Prius and provided me with favorable feedback after the work was completed. She is very knowledgeable, suggesting a helpful winter driving tip for my other 4-wheel drive vehicle, as well as suggesting places for upholstery repair. Over the last while that I've brought my vehicles in to the dealership, She has helped me in identifying vehicle maintenance items and their costs for my 2 Toyotas. I am delighted to have her as my service advisor and look forward to a continued relationship. I recommend Casey Toyota in Williamsburg to my friends and family. J.L. Gossett More

Exemplary Customer Service I went to Casey looking to trade in my car and purchase a used Toyota Tacoma. Miles was great from start to finish. Very friendly, did not try to hard I went to Casey looking to trade in my car and purchase a used Toyota Tacoma. Miles was great from start to finish. Very friendly, did not try to hard sell me at all, and was more than willing to answer all the questions I had, He was very fair in the negotiating process and we settled on a deal. If he's still around next time I purchase a truck, he's my man. I highly recommend him. More