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Casey Toyota

Williamsburg, VA

3.6
390 Reviews
Visit the state-of-the-art Toyota Scion dealership next to Great Wolf Lodge! 26 service bays, modern customer lounge, free Wi-Fi, courtesy car wash, paintless dent repair on site, and more! Huge selection of new Scion and Toyota cars, trucks & SUVs, plus all pre-owned makes and models that you are looking for! We also offer the Casey Carefree Guarantee - a 2 yr/200K limited warranty on every pre-owned vehicle we sell. This also includes oil changes and loaner vehicles. See salesperson for details.
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601 E. Rochambeau Dr.

Williamsburg, VA

23188

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Showing 390 reviews

October 12, 2017

279000 miles and it keeps going I just took my 2007 Prius in for service. It has been a reliable vehicle and I’m convinced that this is due in large part to the high quality service More

by Lou53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lexis Hall
Oct 16, 2017 -

Casey Toyota responded

Thanks for the rating! Your feedback is appreciated greatly because with it, we are able to better the experience of all our customers. Please feel free to come back for any of your automotive needs and we hope you have a great day!

October 05, 2017

Problem solved. It was time for an oil change and tire rotation. Lexis mentioned that it was recommended that the rear differential fluid be changed. Since I had not More

by Gary Enderle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lexis Hall
Oct 16, 2017 -

Casey Toyota responded

Thanks for the review, Gary! We are so glad you found the experience enjoyable here at Casey Toyota. We’re sure our staff enjoyed catering to your needs as much as you enjoyed your experience. If you're in need of anything vehicle related, don't hesitate to contact us.

October 01, 2017

Service for my 4- Runner The service department was very professional and courteous. The service department also had a quick turnaround with doing the required repair for my v More

by Lou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Reynold
Oct 16, 2017 -

Casey Toyota responded

Thank you for the rating, Lou! We're very pleased to know that we were able to make your experience with us great. Thank you for giving us this review, we appreciate hearing customer feedback. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

September 29, 2017

Great experience We've been Casey customers for many years. We recently purchased a Highlander and had a terrific experience with the knowledgeable sales and service More

by Iain M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Casey Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Bowen, Ernest Hensel, Lexis Hall, David Lowey
Oct 16, 2017 -

Casey Toyota responded

Thank you for the rating! We appreciate the time you took to leave us a review and we appreciate you as a customer. Customers are our main priority and your feedback is helpful in making us better as a dealership. Please feel free to come back for any of your automotive needs and we hope you have a great day!

August 24, 2017

Thank you! After today's visit at Casey Toyota, I will be returning thanks to Brandon's calmness, understanding, and ability to answer all my questions. Having a More

by Pinky22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Gist
Aug 24, 2017 -

Casey Toyota responded

Thank you for the rating! We are glad to know that we were able to provide you with an amazing experience! Customer satisfaction is always our goal and we hope to accomplish that with you again in the future. Any feedback is always appreciated because with it, we are able to learn where we are doing good and where we can use some work. Thank you for your time and have a great day!

August 09, 2017

Great buying experience!! Overall very good buying experience!! Would highly recommend dealing with Ron for any new or used car purchases!! Ernie and Mr Smith made this a very More

by George Hersey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Lassiter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernest Hensel, Ron Smith
Aug 09, 2017 -

Casey Toyota responded

Congratulations on your new car! Providing our customers the best customer service we can offer is our goal and we will go above and beyond to assure this. We want you to feel apart of the family here, so we are pleased that our team was able to provide that for you by being patient and taking the time to find the vehicle that best suited your needs. We look forward to working with you again and hope you have a good day.

August 09, 2017

Great experience Our visit to Casey Toyota and particularly Badara Sow was great! Badara is extremely knowledgeable about Toyota. We test drove a Tacoma. Badara did no More

by Katherine Fitch
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Badara Sow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2017 -

Casey Toyota responded

Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that Badara Sow was able to make your experience with us pleasant! We look forward to working with you again. Thank you for your time, and we hope you have a great day!

July 06, 2017

Brakes On a previous visit to Casey Toyota, Lexis Harrell, my service rep., said I would need rear brakes soon. When they started to grab, I made an appointm More

by Gary Enderle
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lexis Hall
Jul 07, 2017 -

Casey Toyota responded

We are ecstatic to hear that our team was able to give you 100% customer satisfaction by creating an atmosphere that was knowledgeable and quick to answer questions. We believe that our customers are our top priority and we will go above and beyond to deliver this. Thank you for your business and your time. We hope you have a great day and we look forward to working with you again in the future.

May 14, 2017

Great Buying Experience I always dread any car buying experience but we were fortunate to find a great salesman in Chris Kim at Williamsburg Casey Toyota. We came in to take More

by Brent
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gabris, Chris Kim
May 15, 2017 -

Casey Toyota responded

Brent, thank you for taking the time to leave us a 5-star review. We are very happy to hear that Chris and David were able to provide you with outstanding service that was one of a kind. Our team not only works hard to get you the best deal available, but they also ensure that you stay well-informed and comfortable throughout your car-buying experience with us. We make customer satisfaction a primary goal at our dealership and we try to go above and beyond for our customers whenever possible. We look forward to assisting you with any automotive needs you may have in the future. Again, thank you for the review and your business. We hope you have a great day.

March 23, 2017

Excellent Service Lexis has always made sure that I and my cars are always properly and efficiently taken care of. She is very considerate and caring. Thanks. More

by Nathaniel Brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lexis Hall
Mar 23, 2017 -

Casey Toyota responded

Nathaniel, we are happy to hear that Lexis was able to provide you with great customer service. Our associates strive to provide the best and most efficient customer service possible. We're glad we were able to meet those expectations for you. We look forward to helping you with any automotive needs you may have in the future. Have a wonderful day.

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