Casey Toyota

Worst experience ever had in buying car with casey toyota I don't recommend this dealer at all. If you want to kill your credit score then go to this dealer. What they say is different reality is different I don't recommend this dealer at all. If you want to kill your credit score then go to this dealer. What they say is different reality is different. More

A good efficient service in less time than I expected. Lexis is always pleasant and a happy person. She is great to deal with and gets the job done as advertised. This was a 40000 mile service. Lexis is always pleasant and a happy person. She is great to deal with and gets the job done as advertised. This was a 40000 mile service. More

DO NOT TAKE YOUR TRUCK HERE FOR RECALL OR PAINT JOBS!! We took our Toyota Tacoma Truck here to replace the frame as a result of the recall. The dealership performed the work along with other work including We took our Toyota Tacoma Truck here to replace the frame as a result of the recall. The dealership performed the work along with other work including state inspection. We were gave a loaner for the duration of the repair work. We a returned the loaner and picked up the our truck. They did not charge us for the state inspection, how nice we thought (little did we know what the dealership was trying to hide). Upon inspection of our truck we realize that the dealership removed the bumper and (what it looked it) was dragged across the cement floor. The dealership DID NOT mention the damage nor was the dealership surprised when it was brought to their attention. The manager heard us return the truck did not even come over to apologize. As a result of the un-honest return, we further inspected the truck and found NUMEROUS other damages which included scratches to the bull bar and all over the truck. We had to call corporate because the dealership did not want to take responsibility nor did they want to correct their mistake. After numerous calls to corporate the dealership decided to fix the damages. The dealership painted the bumper and tailgate DID NOT FIX the dents created. For the scratches over the truck they touched it up; the touch up is worst then the scratches that were there before (see pictures attached). Micheal Bowen, the CRM, said our truck was better off then it was before it came in. He was correct in the fact the the frame is in better shape but the paint is HORRIBLE. When we asked about the crappy scratch repair by saying: “This is the quality of work that the dealership is going to put their name on?” Micheal replied “This is all we can do.” He was rude and did not care about the needs of the customer nor did he have any desire to fix what the dealership messed up. I highly suggest to take your vehicle somewhere else for all recalls and do not take your vehicle here for touch ups or paint jobs. If you do by chance (if you no other options) take your vehicle to the Casey Dealership, document your vehicle’s condition by having a walkthrough with a dealership personal and take pictures!! The dealership has no regard for customers nor for other people’s belongings. Note: I was unable to post pictures along with this review. I posted review on other review sites; please reference the other reviews. More

Outstanding experience everytime Casey Toyota is the ONLY dealership that I will go to because of the quality of work and hospitality that I receive. My family and I really feel at ho Casey Toyota is the ONLY dealership that I will go to because of the quality of work and hospitality that I receive. My family and I really feel at home and we'll taken care of whenever we need any type of service and repairs. More

Excellent experience I am completely satisfied with the customer service, timeliness, and quality of work from Casey Toyota’s service team. I would definitely recommend t I am completely satisfied with the customer service, timeliness, and quality of work from Casey Toyota’s service team. I would definitely recommend the service team to my friends and family. Thanks for everything! More

Routine Maintenance Lexis Harrell is truly a customer service practitioner; she is friendly, knowledgeable, and will work to ensure that you are informed throughout the e Lexis Harrell is truly a customer service practitioner; she is friendly, knowledgeable, and will work to ensure that you are informed throughout the entire maintenance process with only your best interests in mind. She is the main reason I return for maintenance on all of my vehicles. More

The best car buying experience ive ever had! They were so helpful, not the least bit pushy and i was in and out in no time!! John was very knowledgeable and fun to work with!! They were so helpful, not the least bit pushy and i was in and out in no time!! John was very knowledgeable and fun to work with!! More

Top Notch Customer Service I stopped into Casey Toyota one morning on my way to work. I was greeted by Joshua Dickson. He very welcoming, attentive, and extremely genuine. I wa I stopped into Casey Toyota one morning on my way to work. I was greeted by Joshua Dickson. He very welcoming, attentive, and extremely genuine. I was interested in a 2018 Toyota Camry and wanted to compare it to a 2018 Honda Accord. I was able to test drive the vehicle and Mr. Dickson answered every question. His knowledge and years of experience in auto sales was very evident in my interaction with him. He’s a subject matter expert, true professional, and gentleman. Hands down the best experience I’ve ever had at a dealership. Due to time constraints I was not able to make the purchase but I will be going back to see Mr. Dickson. More

Went the extra mile I bought a 2017 4Runnerfrom this dealership and when I got home I realized the 3 row seating wasNOT for me!! Casey not only honored the3 day return p I bought a 2017 4Runnerfrom this dealership and when I got home I realized the 3 row seating wasNOT for me!! Casey not only honored the3 day return policy but went the extra mile to ensure I was happy. The deal made by the general manager RonSmithwas fair and his sales staff was so accommodating. I now have the 4 runner of my dreams with no regrets or buyers remorse. Thank you Casey Toyota for not just talking the talk...but walking the walk!! More