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Casey Kia - Service Center

Newport News, VA

4.0
169 Reviews

169 Reviews of Casey Kia - Service Center

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February 15, 2017

If you want a great deal on a new Kia, see Badara at Casey! I took my 2007 Kia Sorento in to Katie for service and while I was waiting I started looking at some new ones. Badara asked me if I would like to tes More

by Wanda Kee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Badara Sow, Katie Gilbert, James Regan
Feb 16, 2017 -

Casey Kia responded

Thank you for your review, Wanda! We are glad to know that you enjoyed your experience at our dealership and that you felt we deserved such a great rating! We're also very pleased to know that our Badara, Roberto, and James were able to make your experience with us pleasant! Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

February 06, 2017

best service and an awesome person Mr. Rob have my car sounding better as far as the airbag light that was on for years that was due too lots of dollars and coins. I could not afford 15 More

by kymjeallday
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Collins
Feb 06, 2017 -

Casey Kia responded

Thank you for the review. We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

January 30, 2017

ROB IS THE BEST Rob worked with me to make sure I stayed within my service budget for the day. He kept me informed of my vehicles progress and let me know what exactl More

by swash12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Collins
Jan 31, 2017 -

Casey Kia responded

Thank you for your review,! We are glad to know that you enjoyed your experience at our dealership and that you felt we deserved such a great rating! Customers are our main priority and your feedback is helpful in making us better as a dealership. Please feel free to come back for any of your automotive needs and we hope you have a great day!

January 30, 2017

Great Experience Thanks to Rob! Rob is incredibly helpful and great to work with. He kept me informed on the progress of the work and provided superb service. I couldn't be more sati More

by dperry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Collins
Jan 31, 2017 -

Casey Kia responded

Thank you for the review. We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

January 24, 2017

Service Great service as always just came in for an oil change and saw an old fellow employee. Thanks so much rob! Great to see you More

by Hayleym
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Collins
Jan 26, 2017 -

Casey Kia responded

Thank you for your review, Hayley! We are glad to know that you enjoyed your experience at our dealership and that you felt we deserved such a great rating! Customers are our main priority and your feedback is helpful in making us better as a dealership. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

January 20, 2017

Excellent customer service and knowledge of all products I would definitely recommend this dealership. They assisted me with my questions and gave me helpful tips about my vehicle. Definitely coming back soo More

by Abc123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2017 -

Casey Kia responded

Thank you for the review. We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

January 18, 2017

Great service and very helpful!! They all went out of their way to help me when I needed it! I would definitely recommend! They all were very friendly and More

by Babydoll75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2017 -

Casey Kia responded

Thank you for the review. We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

January 17, 2017

Great Service Mrs. Katie Gilbert is always such an endearing person. Every time that I go for whatever service she sees and greets me with a smile. One time I came More

by KouperTropper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Gilbert
Jan 17, 2017 -

Casey Kia responded

Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that Katie was able to make your experience with us pleasant! We look forward to working with you again. Thank you for your time, and we hope you have a great day!

January 12, 2017

Potential bad experience to an excellent one. It started out not being such a good experience with service but Mrs. Katie Gilbert is an angel. Very respectful. Gets the job done with lots of per More

by B Me
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Gilbert
Jan 13, 2017 -

Casey Kia responded

Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that Katie Gilbert was able to make your experience with us pleasant! We look forward to working with you again. Thank you for your time, and we hope you have a great day!

January 02, 2017

Great Honest Service from a Dealership Needed some parts fixed on my Ford Explorer and got it done very affordable and done right the first time. Thank You Katie for helping me keep my car More

by Diane P. I.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Gilbert
Jan 05, 2017 -

Casey Kia responded

Thank you for the review. We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

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