Casey Kia - Service Center

A few bumps but overall great place. Went to this Kia to get three recalls done on my van. Most of the people were pretty kind for the most part. The first day I went to get the recalls Went to this Kia to get three recalls done on my van. Most of the people were pretty kind for the most part. The first day I went to get the recalls done, my appointment was at 9:30am and they said my vehicle would be ready by 2:30-3. Prior to them taking my vehicle, I asked since the control arms would be replaced, would I also be receiving an alignment, since at that point my alignment on my vehicle was fine. My service advisor Katie, stated yes. I never received a phone call so I called them. They said it would be a little bit longer because "he's banging with a mallet because he's having trouble taking off the part." Again I called a few hours later after not hearing anything, they stated my vehicle wasn't ready and would need to stay overnight and would be ready by 10:30am. I said okay that's fine. Next day, I again, never received a phone call and called myself around 10 and the work still was not completed. Katie stated if it wasn't done by today they would look into getting me a loaner car. Around 1, I called again and my vehicle was done. I went to pick up my vehicle. They did not tell me I would need a second appointment to install the door latches. They also never aligned it. So, I called again to schedule another appointment due to it not being aligned, and asked if I also needed to make an appointment for the door latches since no one had mentioned anything about it. They had simply said I was "good to go." Went to my next appointment two days later, dropped off the car at 12:30 they stated it would be ready in an hour and call me. I got there at 2:30 after never receiving a call, and the service technician didn't know I was behind him. When asked if he finished on the van, he stated "I haven't started on that xxxx yet." So again, I am asked to wait until 3:30 and they will call me when it's done. I again, never received a phone call and just showed up close to 4:30. The work on the door latches was completed however the main reason for the appointment (for the alignment) was not completed, but they stated my vehicle was "done and ready to go." After I left I then called to speak with a manager, my first call was ignored and they let the phone ring for almost two minutes. I called back and requested not to be transferred but to be put on directly with a supervisor or manager. The manager, Joe, stated that they are not required to do alignments on the recalls they did. When I explained it's a control arm and suspension work requires an alignment. He stated yes but the recall doesn't include an alignment and then stated he would actually like to drive the vehicle himself at a third appointment. Had I not been told after I asked on the very first day I would be getting an alignment I would have been fine, however they told me not once but FOUR times that they would be giving my vehicle an alignment and it was never done. I'm taking it back today to see if they will give the van an alignment but after all of the xxxx we've gone through I'd rather go somewhere else. Also, according to Kia customer service and the manager, the recall states they are not required to do alignments after replacing the control arms (major suspension work), this would be at the discretion of the dealer. Edit: After the service manager Joe learned about my experience he did his best to correct the situation even though I was just given incorrect information by a member of the staff. I was given an alignment and due to having to make so many appointments and the experiences he also mounted and balanced our new tires for free. During our time there, they kept us informed and made sure we were comfortable, not one but about six people asked us if we were okay or needed anything while we were there. Joe also test drove it before and after and test drove it with my husband as well. Overall, I will likely return to this dealership for any future needs. More

If you want a great deal on a new Kia, see Badara at Casey! I took my 2007 Kia Sorento in to Katie for service and while I was waiting I started looking at some new ones. Badara asked me if I would like to tes I took my 2007 Kia Sorento in to Katie for service and while I was waiting I started looking at some new ones. Badara asked me if I would like to test drive one of the new Sorentos and I told him not really, I was just looking but I really wanted to go smaller as it was a little larger than I wanted now. We went to look at the Sportage and I fell in love. I really didn't want to get a new vehicle yet because mine only had 50,000 miles on it but he talked me into a test drive. while they were working on mine. I really loved it then.. I found out mine was going to cost almost as much as the trade-in to fix so Badara started wheeling & dealing & got the payments I wanted on the new vehicle and I left with a brand new Sportage. Thanks Badara, for someone not looking for a new car, you really got me what I wanted & "needed". :) You're the BEST!! Roberto, the manager, also asked me a few times if he could help me in any way and gave me a couple of Casey mugs just for having to wait a while to get things completed. James Regan got me great financing with the bank I wanted also. It was a great day at Casey Kia !! More

best service and an awesome person Mr. Rob have my car sounding better as far as the airbag light that was on for years that was due too lots of dollars and coins. I could not afford 15 Mr. Rob have my car sounding better as far as the airbag light that was on for years that was due too lots of dollars and coins. I could not afford 1500 bucks. My car was making some funny noises many people thought it was a transmission mount which was wrong. When i used to put it in drive it bounces up. They used my existing parts to fix my airbag for cheaper price. Basically I got everything done that was required as half the price of the airbag price. i like when someone can work with me. I will be going back soon for more work. He is a great person, they washed the car and they picked me up from work. He just got me out the woods for passing my car for an inspection due to the air bag, light bulb repair and transmission fluid flush. More

ROB IS THE BEST Rob worked with me to make sure I stayed within my service budget for the day. He kept me informed of my vehicles progress and let me know what exactl Rob worked with me to make sure I stayed within my service budget for the day. He kept me informed of my vehicles progress and let me know what exactly I need to have done that day and what could wait. He gave me advice on my options and made things clear and understandable. His level of customer service was truly impeccable! More

Great Experience Thanks to Rob! Rob is incredibly helpful and great to work with. He kept me informed on the progress of the work and provided superb service. I couldn't be more sati Rob is incredibly helpful and great to work with. He kept me informed on the progress of the work and provided superb service. I couldn't be more satisfied with the experience I had at Casey Kia. I will certainly return to Casey Kia for future service! More

Service Great service as always just came in for an oil change and saw an old fellow employee. Thanks so much rob! Great to see you Great service as always just came in for an oil change and saw an old fellow employee. Thanks so much rob! Great to see you More

Excellent customer service and knowledge of all products I would definitely recommend this dealership. They assisted me with my questions and gave me helpful tips about my vehicle. Definitely coming back soo I would definitely recommend this dealership. They assisted me with my questions and gave me helpful tips about my vehicle. Definitely coming back soon to buy a vehicle. More

Great service and very helpful!! They all went out of their way to help me when I needed it! I would definitely recommend! They all were very friendly and service and very helpful!! They all went out of their way to help me when I needed it! I would definitely recommend! They all were very friendly and patient! More

Great Service Mrs. Katie Gilbert is always such an endearing person. Every time that I go for whatever service she sees and greets me with a smile. One time I came Mrs. Katie Gilbert is always such an endearing person. Every time that I go for whatever service she sees and greets me with a smile. One time I came in and there were babies crying and havoc everywhere and it even looked like she was the only rep available but she didn't seem stressed out and she didn't use those circumstances to be rude like so many people do today. Customer service is fleeting in this world but it seems to be wrapped up within Katie every day. Thank you for your service Katie I look forward to coming back for more of my Kia needs! More

Potential bad experience to an excellent one. It started out not being such a good experience with service but Mrs. Katie Gilbert is an angel. Very respectful. Gets the job done with lots of per It started out not being such a good experience with service but Mrs. Katie Gilbert is an angel. Very respectful. Gets the job done with lots of perfection. Thank u so much Mrs GIlbert I look forward to returning for service with u again. Thanks again. Have a blessed week. More