Casey Honda - Service Center

Great Experience at Casey Honda Service Center (This Time) The rating of the Service Center is based on the last several visits between myself and my daughter who is married but bought my old Honda CRV and we The rating of the Service Center is based on the last several visits between myself and my daughter who is married but bought my old Honda CRV and we both still take in to Casey Honda for service. I have had decent service with Casey dating back to 2005. In the beginning I didn't care what service advisor I had I always got good service from the service advisors and from the people scheduling. Then maybe 3 or 4 years ago the service got less than adequate because of estimates of completion while I waited were way underestimated with no updates unless I found somebody and then it was not adequate. I got fed up enough to take it to the Honda place on Mercury Blvd. They were great on the estimating but nearly damaged the a gear box with either the wrong fluid or no fluid and then were dishonest in saying what happened. I returned to Casey and they had improved and remained very good until maybe 2 or 3 months ago when I went in and realized that the personnel in the service are changed drastically. Barely recognized anyone and got the opinion that the service advisor although very courteous seemed to be hassled and again estimates were off. I came in another time and the appointment I had made over the phone did not get to any advisor. They said that they would fit me in but as long as I had to wait the last time I said I don't want to be fit in. I then checked on the new Honda dealer on Mercury Blvd and they got very bad ratings on line so I tried Casey again but asked for the only old advisor who's name I recognized on your website (Don Matol). I called and said I wanted an appointment with Don and to make sure it got to his desk. When I went in all went very well. He took his time with the customer in front of me and apologized for the delay to me. Then he tool his time and got my and daughters information untangled in the computer. He clearly explained what he was going to do and estimated the time it would take. He came back and told me there would be a slight delay and estimated the delay. That turned out right. He then explained what he had done and he had personally evaluated a concern I had and explained that it did not warrant work at this time but warned of a couple areas that would need work in the fairly near future. The whole experience was a 6 star performance and was done with the most courteous and calmness anyone could want. Maybe the best experience I have had anywhere. I will continue to come to Casey Service and ask for Don. If I keep getting service like this I definitely will upgrade my evaluation of Casey service to the 5 stars it used to be. More

I didn't have appointment but he took me in right away I am very pleased with costumer service, timely manner service and Don was very kind I will recommend to everyone that I knew thank you I am very pleased with costumer service, timely manner service and Don was very kind I will recommend to everyone that I knew thank you More

Excellent service. Collette and crew did an excellent Job as usual. Good turn around time and good service. Collette is very Trust worthy and a good service writer. Than Collette and crew did an excellent Job as usual. Good turn around time and good service. Collette is very Trust worthy and a good service writer. Thanks. More

regular maintenance appointment Ms. Stevens was very friendly, responsive to my concerns and she called me at home as soon as my car was ready for pick up. She also was happy to take Ms. Stevens was very friendly, responsive to my concerns and she called me at home as soon as my car was ready for pick up. She also was happy to take my coupon and apply all discounts that were applicable. More

Always Great Service I have been using Casey Honda Service for 25+ years and never had a problem. Customer service is great, everyone is helpful and friendly. I would like I have been using Casey Honda Service for 25+ years and never had a problem. Customer service is great, everyone is helpful and friendly. I would like to pass on a special thanks to Don Matol who always treats me with great respect. I received a free inspection for my 2016 Honda Pilot. Thanks everyone. Bob Guadagno More

Always a great experience Have been dealing with Don Matol for several years, 2nd Honda being serviced. Always a professional and treats you with respect. Generally fast servic Have been dealing with Don Matol for several years, 2nd Honda being serviced. Always a professional and treats you with respect. Generally fast service. He takes the time to explain everything and to ensure you are satisfied before leaving. More

Honda Happiness We are a Honda Family. A big part of the reason, is the EXCELLENT customer service we ALWAYS receive, and that is due to Don Matol. Don is extremely We are a Honda Family. A big part of the reason, is the EXCELLENT customer service we ALWAYS receive, and that is due to Don Matol. Don is extremely caring and always takes wonderful care of us. My husband and I recently moved out of town and we drove 3 hours last week just to have our car serviced at Casey Honda. That should tell you all you need to know about what a special place Casey Honda is....and, they're truly lucky to have such a professional, Don, as an employee. By the way, we have owned 3 Hondas...(my 2002 Odyssey has 250,000 miles and it's still going strong). Honda rocks!!! More

Very Professional Advisor My first service to this dealership was very pleasant. The service advisor (Kyle) was very professional and did a fantastic job explaining all of the My first service to this dealership was very pleasant. The service advisor (Kyle) was very professional and did a fantastic job explaining all of the different service intervals and maintenance minder codes. I look forward to the next vehicle service at this dealership. More

Friendly customer service and great, quality maintenance. After being gone for over four years, Casey Honda didn't disappoint. You have a very professional service team, especially Don. His team performed a After being gone for over four years, Casey Honda didn't disappoint. You have a very professional service team, especially Don. His team performed a safety recall, performed brake anaylsis and oil change very efficiently. I remember the great customer service Fred used to give when I was here before and Don has definitely filled that void. There is no doubt that I will continue using Casy Honda in the future. Keep up the great work! More

Excellent service! Kyle Kilgore reversed a previous, unpleasant/unprofessional experience with another service manager into a completely different and happier outcome. Kyle Kilgore reversed a previous, unpleasant/unprofessional experience with another service manager into a completely different and happier outcome. He was genuine, efficient, and helpful! More