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Casey Honda - Service Center

Newport News, VA

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453 Reviews

453 Reviews of Casey Honda - Service Center

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October 21, 2015

Don Is Awesome!!! Don is an awesome rep. He goes above and beyond the call of duty. He is the most friendly and most sincere rep I have ever encountered. I can really a More

by MsGadgetLady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MS. Vera is always helpful with finding an appointment that meets my needs., Don Matol
Oct 22, 2015 -

Casey Honda responded

Thank you so much for your kind words! We are very happy to hear Don always goes above and beyond the call of duty to make sure you leave our dealership completely satisfied every time. Unparalleled customer service is alive and well here at Casey Honda, and we are always ready and willing to make sure our customers receive the service they deserve. We truly appreciate your business, and please let us know if there is anything more we can do for you!

October 21, 2015

Great Job! I cannot thank Collette enough for taking car of my CRV and myself. I have had the CRV in for service several times and my Prelude acouple times for More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Oct 22, 2015 -

Casey Honda responded

Bob, thank you so much for taking the time to share your wonderful feedback! We are glad Collette always makes sure your CRV and Prelude are always given the proper attention and care they need to make sure they run as if they were brand new. Collette and the rest of our team strive to exceed our customers' expectations every time they visit. We truly appreciate your continued business, and please do not hesitate to let us know if there is anything more we can do for you!

October 18, 2015

Perfect service and attention to detail every time! I take my 2012 Honda Pilot to Casey Honda solely because of Collette! She takes care of me and my car runs like new. When I moved here, I shopped arou More

by jenlindsey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Oct 19, 2015 -

Casey Honda responded

Thank you so much for your kind words, Jen! It is wonderful Collette was able to help make it an easy choice for your new Honda home. Collette and the rest of our service team take great pride in making our customers' vehicles run like the day they drove off the lot. It's simply the Casey way. We truly appreciate your business, and please do not hesitate to let us know if there is anything more we can do for you!

October 16, 2015

Great Service On October 14 I had my 2012 Honda Accord in for routine service. I was very impressed with the attention provided by Dom Matol and his attention to de More

by jwbateman1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Oct 19, 2015 -

Casey Honda responded

You are quite welcome! It is great Don was able to make sure your Accord's visit to our service center had you driving away completely satisfied. We take great pride in thoroughly explaining the details of service our customers' vehicles need, and making sure our customers receive the best service they deserve. We truly appreciate your business. We look forward to working with you again in the future!

October 13, 2015

Service Airbag Recall- Turns to Excellent Service Experience Don done an amazing job by taking care of an issue I had been trying to resolve for the last five to six years as well as the factory recall on the ai More

by Ranger521
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Oct 14, 2015 -

Casey Honda responded

That is great to hear! We are glad Don was able to help resolve a long lasting issue for you to make sure you left our dealership completely satisfied. We were more than happy to quickly address your airbag replacement recall as well. Customer satisfaction and safety are our top priorities here at Casey Honda. We truly appreciate your business. Please let us know if there is anything more we can do for you!

October 13, 2015

Collette gets a working moms needs! I showed up unannounced for a vehicle inspection on the morning of my sons b-day party at his daycare. She understood exactly how pressed for time I w More

by Erica139
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Oct 14, 2015 -

Casey Honda responded

Thank you so much for your great feedback, Erica! It is great Collette was able to make sure your visit was quick, effective and had you leaving completely satisfied. We understand that a mother's work is never done, and we do our very best to make sure we can get you back on the road as quick as possible while still performing excellent service you require. We truly appreciate your business, and we hope your son had a wonderful birthday!

October 12, 2015

Excellent Service Experience We have brought our Odyssey to Casey Honda Service Center since we have owned it and Don Matol has assisted us with the majority of those visits. He e More

by Honda 2011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Oct 14, 2015 -

Casey Honda responded

That's exactly what we like to hear! It is wonderful Don always makes sure your Odyssey is properly serviced quickly and effectively. Our team takes great pride in making sure our customers always receive the absolute best service they deserve. We truly appreciate your continued business, and are looking forward to taking care of you again in the future!

October 08, 2015

Terrible sales rep BUT a wonderful service advisor - Don I bought a Honda Accord 2013 back in January 2013 here at Casey and the sales rep threatened me he would prevent me from coming to Casey because I wa More

by honda2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Oct 14, 2015 -

Casey Honda responded

Thank you so much for your great feedback! We are glad that Don's higher quality of service has always kept you completely satisfied. We completely agree, quality service and honesty are rare these days, and that is exactly what makes our service center so special. It's simply the Casey way. We truly appreciate your business, and please do not hesitate to let us know if there is anything else you may need!

October 05, 2015

Service Experience Had an appointment this past Saturday. Always make sure it's with Don Matol. He is awesome! Very thorough, polite and explains everything to me. Had a More

by Doxies123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Oct 14, 2015 -

Casey Honda responded

That is great to hear! We are glad Don always makes sure your visits to our service center are thorough, polite and always leaves you completely satisfied. Don and our team do their very best to make sure our customers receive the best service they deserve. Thank you for visiting. We are looking forward to seeing you again in the future!

October 04, 2015

50,000 mile service Don Matol was polite, professional, and friendly throughout the service process. Don was concise, yet complete, with his service recommendations and More

by Bob writes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Oct 14, 2015 -

Casey Honda responded

Thank you so much for taking the time to share your kind words, Bob! We are very happy to hear Don was able to make sure your recent visit to our service center has left you completely satisfied. Don and our entire service team strive to make sure our customers' service visits are always quick, effective and smooth. Combine that with our higher standards for customer service and we simply cannot be matched. We truly appreciate your continued business, Bob. Please let us know if there is anything more we can do for you!

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