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Casey Honda - Service Center

Newport News, VA

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453 Reviews

453 Reviews of Casey Honda - Service Center

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November 21, 2015

EXCELLENT SERVICE Katie/blue team/oil change. She was professional, kind and the wait was not long at all. Great experience. Katie and Vera are the best! More

by 2ndtimehondaowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vera Berry, Katherine Gilbert
Nov 24, 2015 -

Casey Honda responded

Thank you so much for your great feedback! It is awesome Katie, Vera and the Blue Team were able to quickly and effectively have your oil change completed so you could get back on the road in no time. We appreciate your business, and please let us know if there is anything more we can do for you!

November 19, 2015

Excellent Service Dept. I can't say enough good about Don Matol. Once again he has made getting your car serviced a pleasant experience. Casey Honda is lucky to have him!!! More

by fc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
, Don Matol
Nov 20, 2015 -

Casey Honda responded

Thank you so much for taking the time to share your awesome feedback! It is great that Don always makes sure your service visits has you driving away completely satisfied. We are lucky to have great customers like you working with our awesome team. We truly appreciate your continued business, and please let us know if there is anything more we can do for you. Take care!

November 18, 2015

GREAT AND GREATER Grant was great. Work was done as was expected. I have dealt with him before and he has always treated me right. Look forward to working with him a More

by SKINNYLEGGS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 19, 2015 -

Casey Honda responded

That is great to hear! We are so glad Grant has once again made sure your visit to our service center had you driving away completely satisfied. We appreciate your business, and are also looking forward to working with you again in the future!

November 16, 2015

Service Dept excels Don Matol continues to exceed customer expectations. He is professional, thorough and accommodating customer needs. Casey Honda Service Dept technic More

by michaeljallo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Nov 16, 2015 -

Casey Honda responded

That's what we like to hear, Michael! We are so glad Don has once again been able to exceed your expectations during your recent visit to our dealership. Don and the rest of our service team strive to make sure our customers always leave our dealership completely satisfied. We truly appreciate your continued business, and are always looking forward to your next visit!

November 15, 2015

I felt service was very personalized. Brought my Honda in for routine service. I was in and out in 45 minutes and Katie made sure my questions and concerns (planning for upcoming trip to More

by regina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katherine Gilbert
Nov 16, 2015 -

Casey Honda responded

Thank you so much for your awesome feedback, Regina! It is so great Katie made sure your recent visit to our service was quick and effective so your car is ready for your trip to colder weather. We do all we can to make sure our customers' vehicles are ready for anything. We appreciate your continued business, and look forward to your next visit. Have a safe and fun trip!

November 14, 2015

Don is fantastic You are truly lucky to have an employee like Don on your staff. He always go above and beyond to ensure his customers are satisfied. More

by Djobnson
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Nov 16, 2015 -

Casey Honda responded

Thank you for your feedback! It is great Don too such wonderful care of you during your visit to our service center. Don and the rest of our service team always strive to make sure our customers always receive the best service they deserve. We appreciate your continued business, and are looking forward to seeing you again in the future!

November 10, 2015

Don is a credit to Casey Honda I bought my CR-V new in 2009 and have had very little need for any service , but for each oil change and inspection, Don treats me like a valued custo More

by Len
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Nov 10, 2015 -

Casey Honda responded

That is great to hear! We are glad Don made sure your most recent visit to our service center had you driving away completely satisfied. We know that most people don't consider buying tires at a dealership, but we assure that with Don and the rest of our amazing service team, it is always an excellent choice. Thank you so much for your continued business, and please let us know if you need anything else. Have a great day!

November 07, 2015

Excellent service experience My experiences with the Casey Honda Service Department continue to be excellent. The latest visit included an oil change, tire rotation, etc and I wa More

by portside
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Nov 10, 2015 -

Casey Honda responded

That is what we like to hear! We are glad Don always provided you with the excellent experience you deserve. Don and the rest of our service team take pride in making sure our customers' vehicles drive away as if it was the first day off the lot. We truly appreciate your continued business, and are looking forward to working with you again in the future!

November 01, 2015

Routinely excellent Les than an hour for routine oil change, filter replacement, tire rotation, typical of the 25-plus years I've been a Casey Honda customer. More

by dt1959
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Katherine Gilbert
Nov 02, 2015 -

Casey Honda responded

Thank you so much for your awesome feedback! We are glad that your most recent visit to our service center has once again had you driving away completely satisfied. We pride ourselves on providing our customers with the quick, effective and consistent service they deserve. We truly appreciate your continued business, and are looking forward to taking care of you again in the future!

October 29, 2015

Great customer service Don Matol is a great asset to your company. He always is respectful and so very professional. He takes care of my needs and also recommends services t More

by jah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Oct 29, 2015 -

Casey Honda responded

Thank you so much for taking the time out of your day to share your wonderful feedback! We are glad Don was able to treat you and your vehicle with the utmost respect and care you both deserve. Our service team take great pride in being able to bring out customers a standard of service that simply cannot be matched. We appreciate your business and recommendation. Please let us know if you need anything else!

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