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Casey Honda - Service Center

Newport News, VA

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454 Reviews

454 Reviews of Casey Honda - Service Center

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February 25, 2016

Maintenance visit My experience was very positive. The young lady that took care of my Ridgeline kept me informed on what my vehicle needed, and got it done in a very s More

by Nancy33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Feb 25, 2016 -

Casey Honda responded

Thank you for your review! We are glad to know you had a great experience at our dealership and hope you continue to come back for any of your automotive needs. Have a great day!

February 25, 2016

Car Detail On a prior visit, a light was forgotten to be changed. I brought it back and it was done instantly at no charge. However, Don felt so terrible abou More

by lhasalover
Recommend Dealer
Yes
Employees Worked With
Don Matol
Feb 26, 2016 -

Casey Honda responded

Thank you for your review! We are glad to know you had a great experience at our dealership and hope you continue to come back for any of your automotive needs. Have a great day!

February 22, 2016

Honda Service- My review is short, but not emblematic of my experience. I received exceptional support thanks to Collette Stevens. She is a Superstar, very responsiv More

by JRP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Feb 22, 2016 -

Casey Honda responded

Thanks for the review! We appreciate the feedback and plan on using it to better the experience for all of our customers. Feel free to come back for any of your automotive needs and have a great day.

February 22, 2016

Honda Service Satisfaction getting your car serviced is always a pain, but Don Matol has made this process effortless and it is always a pleasure to have him assist me with my More

by PLM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Feb 22, 2016 -

Casey Honda responded

Thanks for the review! We appreciate the feedback and plan on using it to better the experience for all of our customers. Feel free to come back for any of your automotive needs and have a great day.

February 20, 2016

Kudos to Don Don is an excellent employee. He takes the time to carefully explain each process. He makes each customer feel as if he is a VIP. Kudos to Don and More

by Happy customer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Feb 22, 2016 -

Casey Honda responded

Thanks for the review! We appreciate the feedback and plan on using it to better the experience for all of our customers. Feel free to come back for any of your automotive needs and have a great day.

February 16, 2016

Good service department. Don our service advisor is great. Very helpful and eager to help in any way he can. I have had a problem with my new 2016 Pilot and he is trying his More

by PHILIP GARRETSON
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Feb 17, 2016 -

Casey Honda responded

Thanks for the review! We are glad to know you enjoyed your experience at our dealership and hope you continue to visit. Please feel free to come back for any of your automotive needs and have a great day.

February 16, 2016

Always Great My service adviser, Don Matol, is top notch. He always goes above and beyond what you expect from a dealership service department. He lets you know wh More

by sabbotage
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol, Kyle Kilgore
Feb 16, 2016 -

Casey Honda responded

Thanks for the review! We appreciate the feedback and plan on using it to better the experience of all of our customers. Please let us know what we can do to give your next visitation a 5 star rating. Feel free to come back for any of your automotive needs and have a great day.

February 14, 2016

Very good service Collette did an exceptional job coordinating our walkup repair of our 2005 Accord hybrid. Since locally unavailable parts were needed, she provided a More

by Troth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katherine Gilbert, Collette Stevens
Feb 15, 2016 -

Casey Honda responded

Thank you for your review! We appreciate the feedback and plan on using it to better the experience for all of our customers. Customers are truly the heart of our business and we are glad to hear from them. Please let us know what we can do to make your next visitation a 5 star worthy experience. Feel free to come back for any of your automotive needs and have a great day.

February 14, 2016

Great Service!!! I feel happy to take my Car to the Casey Honda dealer. Is was a great Service. I will recommend to my family and friends. More

by Luzmaria26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Kilgore
Feb 15, 2016 -

Casey Honda responded

Thank you for your review! We are glad to know you had a great experience. If you could, can you please let us know why we received a 1 star rating? Feel free to come back for any of your automotive needs and have a great day!

February 13, 2016

Great service Collette was a huge help in getting us hooked up with a transmission cooler for a towing package and giving us a loaner for an extra day. This will a More

by TC
Customer Service
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Feb 15, 2016 -

Casey Honda responded

Thank you for your review! We appreciate the feedback and plan on using it to better the experience for all of our customers. We are also glad to know you felt that your experience deserved a 5 star rating. Customers are truly the heart of our business and we are glad to hear from them. Feel free to come back for any of your automotive needs and have a great day.

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