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Casey Honda - Service Center

Newport News, VA

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454 Reviews

454 Reviews of Casey Honda - Service Center

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April 02, 2016

state inspection time! I was able to bring my 2010 Honda Fit in for its state inspection in a timely manner and Don Matol is my service manager. He always makes my trips to More

by Amy F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Apr 04, 2016 -

Casey Honda responded

Thank you for the review Amy! We are happy to hear that we could get your 2010 Honda its state inspection in a timely manner and that you felt that our service was superb. Customer satisfaction is always our goal so we are glad to know we hit the bullseye here. Thank you and we hope you have a spectacular day!

April 01, 2016

Refreshing Honda really made me feel like I was a priority to them. Don was great, attentive and friendly! He definitely made up for any inconvenience from the More

by Danielle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Apr 04, 2016 -

Casey Honda responded

Thank you for the review Danielle! Making customers satisfied with their experience with us is always our priority. We are glad to hear that our service was worthy of 5 stars. We hope to be able to continue to give you this amazing service for years to come. Thank you and have an amazing day!

March 30, 2016

"Thanks for great sevice" I want to thank Honda for making a perfect choice for a Service Agent, Collette Stevens. No one wants to hear that they need a repair on their car, More

by steveshariwelch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Mar 31, 2016 -

Casey Honda responded

Thank you for the review! We appreciate your feedback and are glad to hear that you had an overall 5 star experience. Making customers satisfied is our priority, we do all we can to make sure the customer enjoys their purchasing experience. We only select the best service agents for our customers because the best deserve the best service possible. We are glad that you feel you're in good hands when you come into Casey Honda and we hope to have you as a customer for many years to come. Thank you and have a great day!

March 28, 2016

Great Service Manager We brought in our 2007 for new brakes. 27-pt inspection was done, new brakes and rotors installed. Excellent service. Mr. Matol kept us informed of More

by DHeath007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Mar 28, 2016 -

Casey Honda responded

Thank your for the review! We are glad that we could fix your vehicle efficiently and that we could provide you with information to feel confident that the car is in top condition. We are all about customer satisfaction here at Casey. If you have anymore automotive needs in the future please feel free to come in. Thank you and have a great day!

March 26, 2016

Great job in a short time Needed an oil change and some other items serviced on the CRV. Catherine got everything lined up in short order and I went off to the customer lounge. More

by DocM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katherine Gilbert
Mar 28, 2016 -

Casey Honda responded

Thank you for the review! We are glad that we could service your vehicle in a timely fashion and that you were satisfied with it. Here at Casey satisfying our customers is our priority so to hear that we gave you a 5 star visit is great news! We hope you continue to come into Casey for any of your automotive news. Thank you and have a great day!

March 26, 2016

Great customer service Don Matol goes out of his way to insure you understand everything that is being done to your car. He answers all questions, great job Don. More

by Anthony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Mar 28, 2016 -

Casey Honda responded

Thank you for the review Anthony! We are glad that we could give you a 5 Star worthy service while here at Casey. Customer satisfaction is our priority so to hear we could satisfy you is amazing news. If you have any automotive needs in the future feel free to come back! Thank you and we hope you have an amazing day.

March 26, 2016

Very good Simply well done. A mechanical problem (rock jammed in brake) was spotted during inspection and duly fixed. This is the level of service that I've c More

by Thomas Charlock
Recommend Dealer
Yes
Employees Worked With
Don Matol
Mar 28, 2016 -

Casey Honda responded

Thanks for the review Thomas! We are glad to hear we could help you and fix the problem at hand. We hope to be able to continue to give you the level of service you expect throughout your time here at Casey. If you have any more automotive needs feel free to come in. Thank you and have a good day!

March 26, 2016

Best service! Ms. Stevens gave me amazing service! She broke everything down into words I can understand, was patient kind and funny. If you take your car here brin More

by ORJordan88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Mar 28, 2016 -

Casey Honda responded

Thank you for your review! We are ecstatic to hear that you felt your service was 5 star worthy. Please feel free to come into Casey for any of your automotive needs in the future. Thank you once again and we hope you have an amazing day!

March 23, 2016

Service department Best of the Best Have been using Casey Honda service department for 8 years, have always received courteous and customer friendly service. No high pressure, they fix w More

by jtmurphy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol, Katherine Gilbert
Mar 24, 2016 -

Casey Honda responded

Thank you for your review! We are glad to hear that throughout your eight years in Casey Honda, we could provide you with a 5 star experience. Customers are our main priority and we are glad that you were completely satisfied . Thank you for being a loyal Casey customer and we hope you have a great day!

March 20, 2016

Great service as usual! Don Matol always makes sure that the required service is completed and is very interested in assuring that I am satisfied with the service provided. T More

by RPY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Mar 22, 2016 -

Casey Honda responded

Thanks for the review! We appreciate the time and effort you took to create this review and we appreciate you as a customer. We are also glad to know that we could provide you with great service and that you were 100% satisfied with your experience. We hope you continue to come back for any of your automotive needs and we hope you have a great day.

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